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February 2024 by Jose Jimenezne
I am satisfied with the kindness they treat you and I recommend them so that you can rent your trucks there.
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February 2024 by Rose Mesidor
I used the van for at least 5 miles, because my home and the storage unit are 5 min apart including the u haul location, and I've been told , I drove 25 miles.I was so upetWhat a scam!!!!
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February 2024 by Big Ric
My truck had a break light out and it smelled like carbon monoxide in the inside of the truck. I had to roll my windows down. Staff members are very friendly! Great customer service! Thank you!
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February 2024 by Betty Barbour
Had to do a return and it was problem free
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February 2024 by Roxana Velasco Maldonado
Excellent customer service, The young lady at the front desk I believe her name was Litzy was very helpful and answered every question I had about renting a moving truck. I've had bad experiences at other uhauls but I'm glad I can say this was overall a great experience at this particular one.
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December 2023 by Mo Abouelatta
Excellent U-Haul location, very helpful/supportive staff. I was able to get help hooking up the motorcycle trailer to my prius. Everything was smooth/efficient, thank you!
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December 2023 by Lindsay Herra
Honestly, I was a little weary in reserving a van from this location because of the poor customer reviews. Reviews for other locations in the area were just as poor so I ended up reserving with this location due to it's convenience. I was so pleasantly surprised by the entire experience. Upon arrival, there was a space to park my car, which is not the case at all locations. Pick up and drop off were a breeze. All charges I received were expected. Most importantly, the staff mirrored my friendliness. I value customer service so highly and whole heartedly believe that customer kindness and understanding is just as important. Thank you for this experience!
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November 2023 by Bresha Calloway
The people who actually work for Uhaul at this location are good at what they do. In regards to the area, get in and out. A very dangerous area. So much they have security in the day..but not at night. Suspicious. My car window was busted and the security person had a smirk the entire time. He said “you left your car over night, we aren’t here at night” I wouldn’t trust any of their security. He knew too much and barely tired to remedy the issue until I said “it’s dumb to have security in the day but not at night and look at him smirking.” Anyways another thing, when you get there there will be people hounding you for help! Don’t let them near you. The only people you need to communicate with are the people at the desk. Get your uhaul and go. Do not leave personal belongings anywhere in site. Lock doors (idc if you’re only going in the store for a moment). Do not leave you car over night. Get an Uber to get you back to your car. TRUST NO ONE HERE! This is one of the most dangerous areas in Takoma park. WATCH YOUR BACK! You could easily get robbed while just picking up a uhaul. I’m warning y’all about the area, theft, and even the shiesty security. GET YOUR UHAUL TAKE ALL OF YOUR BELONGINGS INCLUDING YOUR CAR! ANYTHING THAT BELONGS TO YOU!! Some folks over there might take advantage of your innocence and naivety. DO NOT BE NAIVE! YOU HAVE BEEN WARNED! STAY AWAY FROM THIS AREA IN GENERAL IF YOU CAN HELP IT. They should literally shut down every store and make Takoma Park/Silver Spring and abandon city. If you like criminals and crime then go to this uhaul. You meet many. Again so dangerous they need supposed security in the day time. Take care and pick another uhaul place
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October 2023 by Ngoie Tshenke
Friendly customer service with a smile.Easy steps to follow how to return a truck or equipment after hours . Good job.
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October 2023 by Chris
Has security on the premises which helps keep it secure and safe. Just be wary of the people hanging out at the entrance. They can be pushy.
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October 2023 by RyDawg084
Dropped off a Uhaul from a 1-way rental from Massachusetts. There was a error on my mileage when I picked up the Uhaul and they took care of it fast and professionally!.Also if you need movers there areLiterally groups of guys at the entrance offering their services.
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October 2023 by Taiara Matos
It's super easy to rent the trucks online and pickup at this location. Staff is very friendly and helpful. Super recommend.
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September 2023 by Alan Hoang
I did a walk-in and check in was smooth despite the computer system being down. Truck was well cleaned and drove without concerns. The weird part is that the check out person took my credit card to make the payments. A little later in the day, my card number was used to purchase food and other stuff via uber... Another payment was issued to a place nearby this Uhaul. I did not have any contact other than here and my house...
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August 2023 by jeffy x34
This one of the better H-haul locations. The manager Efrem consistently looks for ways to meet your needs and makes the visit as less painful as possible. I will continue to come to this location for my moving needs.
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July 2023 by Aatif Junaid
This U-Haul facility generally offers access to trucks for walk-ins, which is convenient. However, during my recent visit, I had a 10am appointment that got canceled due to my tardiness, and I had to schedule a new one.Unfortunately, despite booking a dolly in advance, there were none available when I got there. Additionally, the staff's efficiency was lacking, and the service was quite slow. Nevertheless, the overall experience was satisfactory.
