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February 2024 by Auxiliadora Mata
They need staff!!But to César, César, as they say, they have an employee who is super attentive and helpful and eager to help us CUSTOMERS whose name is Anthony. It helped me a lot and also others who were there.The rest lacks organization and cleanliness.
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February 2024 by Nikki Smallwood
Wow! I called to ask a simple question and was met with an immediate hold. Then 2 pickups and holds. Then disconnected. I wanted to see the ratings on service here. I'm on hold right now as I'm writing this and decided to see the ratings while I listen to the music. Fun times!
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November 2023 by Abigail Davis
I have never experienced such a horrible pharmacy!! When you call, they leave you on hold forever, then pick up the phone and put it immediately back on hold--multiple times--and never actually answer. These are people's medications for their health--this is absolutely unacceptable. I have called corporate about this issue but I have not seen any resolution. My new pharmacy cannot even get someone on the phone so that I can transfer my prescriptions from this awful pharmacy!!! This place needs to be shut down because it essentially operates as if it is.
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November 2023 by Jason Strachman Miller
Walgreen's at 1329 University Blvd E, Takoma Park, MD 20912 is a mess.For the past several years the pharmacy service has been terrible. The drive-thru takes so long it's really not worth the time. The staff ignores the drive-thru working with patient after patient as we look on from our car. Not fun. Now, in-person, they are very polite, it takes a while, even with no wait however. BUT, calling to check on prescriptions and the pharmacist actually checking their VM for call-in prescriptions is abysmal. It's so bad that my doctor's office has a note that if someone is going to this particular Walgreens they need to call and tell them to check their voicemail as they've had so many patients told the medications were not put in, when they indeed were.Further, when I attempted to call the store manager to complain of the pharmacy phone issues, "Nancy" the assistant manager told me she would help solve the issue. She then put me on hold and again I was disconnected. I called THREE MORE TIMES and was placed on hold and disconnected each time. When I finally went to the store, she claimed I only called once and she transferred me to the pharmacy so it wasn't her fault I got disconnected again. Then her and a staff member began laughing and talking in Spanish to one another.Walgreens needs to do better or they are going to lose a very critical group of consumers. We don't have hours to spend waiting around for other professionals to do their jobs properly.
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November 2023 by Lisa
The lady at the window spent 25 minutes checking me in for a covid vaccine. I am not kidding, it actually took 25 minutes! Not to mention waiting in line for 15 minutes. I had an appointment, I don’t have any medical history, and I have one of the major insurances. I can’t believe I was standing in front of her for 25 minutes. I have never met such a slow person in my life!
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November 2023 by Daniel McCoy
The head pharmacist has a favoritism issue and will treat the techs based on who they favor and who they don’t. Be careful because this is not the store to work at.
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November 2023 by Vanessa Oliva
Terrible service from the pharmacy, I called 3 times and they only left me on hold and never answered, I couldn't believe why they are so busy, they only waste your time ? ??
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November 2023 by Benjamin Allen
Good customer service. It's a great place to pickup FedEx packages.
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July 2023 by Lupin's World
Store is clean enough no complaint there. I went for a singular item and I guess the cashier register needed cash but no communication was there to let me know there was a wait or to even acknowledge me. After 2-3 minutes being the only person and line only communication made was the price. At that point just have a self checkout if the cashier is going to be just as robotic.
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July 2023 by Sofia Orosco
This location lacks customer service. I sat in the drive thru line for over 40 minutes to pick up one prescription. It always take forever. If you don’t push the call button, they will not come to help and will just be ignored.
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July 2023 by John Simmons
This Walgreen’s takes longer to fill a prescription, than any other I know. I changed my prescriptions to another Walgreens.Although I need to drive almost ten miles, it’s worth it to avoid the aggravation of waiting for a prescription to be filled.
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April 2023 by hotel dc
I was at this location Saturday 04/03/23 around 1:15 PM to purchase a skin care. Because I couldn't find the the item I asked the woman at the register to show me where to find it. She looks so tired and no will to help me. I came to spend I should be treated like a king. As I tried to see other reviews this location employees needs proper customer treatment.
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April 2023 by Jason Bermudez
Please restock Arcoiris Marshmallow Cookies.. I’ve been finding them, but nothing on shelves. This deserves a 2-star rating.. I demand a restock.
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April 2023 by Vilis K
Pharmacy always has a long line and only one staff member working. They only fill certain prescriptions after 2pm some days.
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February 2023 by Sonia medrano Mendez
This is the worst pharmacy ever specially this location Takoma park. I can't believe the lady in front was taking care of the people inside, I was on the phone and she was the one how put me on hold over and over again for 30 minutes I SAW HER WHEN SHE ACTUALLY PUT ME ON HOLD ignoring my callthis is ridiculous.
