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March 2024 by Dwayne
Good service
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March 2024 by Tj Goodwin
H & R Block was the Best Tax experience I've ever had
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March 2024 by Tria Hopkins
Some of the employees at this location are extremely rude. I walked in and nobody was at the receptionist desk and when the lady FINALLY came after attempting to help her colleague she completely looked over the fact that I was standing at the desk and proceeds to say “who was here first?” I will not be returning and I’ll be taking my service’s elsewhere. Every time this specific tax expert does my taxes the prices DRASTICALLY increase from the year prior and the year prior she was so nasty to me.HR Block you’ve definitely lost a loyal customer due to the lack of customer service I get every year. It gets worse and nothings be done about it.
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February 2024 by Thomas Anderson
She broke everything down to the atom about my finances and getting me prepared for the next time.
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December 2023 by CWeen
Just NO
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October 2023 by Jewel Jace
Customer Excellence! Operational Excellence! Thank you for making a stressful tax preparations into a smooth transition! Manager Ashley Milbourne you are the epitome of KINDNESS, Knowledge and Professionalism! HR Block have a real MVP on there Team! Many THANKS!
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March 2023 by Teflon
Had a 2pm appointment..they do not honor appointments…respectfully everyone is elderly who doesn’t really care about the customers..I left at3:15pm WITHOUT being seen
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February 2023 by Excavation
Had a 2pm appointment..they do not honor appointments…respectfully everyone is elderly who doesn’t really care about the customers..I left at3:15pm WITHOUT being seen
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May 2022 by Jealousonesenvy100
DO NOT COME HERE IF YOU HAVE SELF RESPECT The “manager” Ashley is so RUDE! I cannot believe I spent this much money to get my taxes prepared to be treated with such disrespect and lack of empathy. I usually do them myself but because of Covid and all my financial changes this was the first time going somewhere to get them done . I called for an update on my return as it’s been more than three weeks getting my return back and she was absolutely no help. She did not even want to provide a number for me to call to find out what is going on with my refund. She wouldn’t help me figure it out in anyway just gave me very short answers and rushed me off the phone. I had to call H&R Block’s main number for someone to help me find out that my tax return was delayed but at least I finally got answers no thanks to this H&R Block. They all are unprofessional honestly from when my taxes were being prepared. All the ladies did was complain about how busy it was but yet it is the job they chose . Do not come here if you want peace of mind with your money!
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May 2022 by Carolyn Morgan
Ashley Melbourne is absolutely the best tax person I have had the pleasure to work with, Very professional and if me and my daughter need last minute service she is ALWAYS so flexible and never mind servicing the both of us at our convenience.
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May 2022 by Beverly Hairston
I have used H& R Block for several years and I have always received good service. My tax specialist answered my questions and made recommendations to help me next year. She was courteous and professional.
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April 2022 by Cheryl B.
Even though today is D Day: last day to file, the ladies and one gentleman working here provided calm, efficient and professional costumer service. Checked everyone in the lobby in and made sure they had everything they needed. Ms. Jacqueline was my tax professional and she explained things I needed to change to maximize my return next year. I usually just do my taxes myself but had some questions this year. Definitely plan to use them at tax time next year. Well worth the few dollars I spent and I highly doubt this office.
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April 2022 by Michael Cureton
My experience was excellent walk straight in I had no problems with being seen and great hospitality and this is the H&R Block in Rivertown.
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April 2022 by Cassie Norris
Mr Jordan is very professional and likable. The service is prompt and they explain what they are doing as they go along.
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April 2022 by da chica
Young lady that answers the phone has a real attitude problem will not be using this location again and having issues with them filing my amendment when I gave it to the the next day when I received it via email VERY UNPROFESSIONAL
