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October 2023 by Delonte Kelly
They worked with me with two repo on my record, dora was my sells person great customer service. I would definitely recommend get a vehicle from here.
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October 2023 by Brandon
I feel compelled to share a deeply frustrating experience with this used car dealership in the hope that others won't fall into the same trap. My encounter with them was a complete disaster, and I strongly urge you to steer clear.I purchased a car from this dealership, thinking I was getting a good deal, but it turned out to be a lemon. The issues with the vehicle were endless and costly. First, it needed a hefty $2000 in repairs just to pass a basic certificate of inspection. Little did I know, that was just the beginning of my woes.Shortly after buying the car, I discovered that the timing chain was worn out, which required an additional $2000 in repairs. What truly stung was the fact that I had specifically asked about the timing chain before purchasing. Both the in-house mechanic and the dealership owner looked me in the eye and assured me that there were no problems with it.Their dishonesty left me feeling betrayed and financially burdened. It's evident that their primary concern is squeezing money out of customers, regardless of the consequences. I implore you to avoid this dealership at all costs. Learn from my painful experience and find a used car dealer that values honesty and customer satisfaction.Edit to adress response below:Car bought was the grey 2005 Nissan Pathfinder. I bought it about 2 weeks ago and was in the store last week and the car was purchased under my name.I also contacted the owner and a sales person last week to try and have the above issues addressed and to inform that I'd be leaving this review.I would love if Ultimate Auto would cover the costs for repair of the timing chain as this defect was not specified at time of purchase. Is that something we can organise? That would definitley change my opinion of the shop.Edit to adress your new response below:- The vehicle was purchased for $3000, not $2500.- After I had already purchased the car (not before), I paid $1300 in parts (which I had to source myself) and then a FURTHER $700 in labour to have the vehicle pass the MD state inspection (for a total of $2000) to acquire a certificate of inspection as you would not sell it to me with a certificate of inspection- the certificare of inspection does not concern engine issues but instead looks at safety issues (as I am sure you are aware?) so the mechanic was not obliged to check the timing chain for the state inspection. The mechanic found numerous issues with things such as the gas struts (they had literally been eaten through by rust), brakepads and rotors all needed replacement, excessive rust on the underbody (too many things to list tbh) all of which I personally checked out whilst the car was up in the hoist.- After that whole nightmare was over and the car was able to be registered by MD state, I then requested the mechanic fix the engine noise (which you and your mechanic had assured me was nothing more than a serpentine belt tensioner) to discover only then that it was not in fact the serpentine belt tensioner but rather the timing chain which needs to be replaced (roughly 14 hours of work for this car) and would require a further $2000 in repairs with that and other engine issues the car was displaying.So again, I reiterate, I did not believe a used car establishment such as Ultimate Auto would knowingly sell me a car that required a total of $4000 in repairs just to make it driveable and I most definitely feel cheated knowing that I purchased a $3000 car that required $4000 in repairs.I honestly cannot believe you sold me that car in the condition it was in. I am sure you would have had your mechanic check that car out when it first rolled into your shop and there is no way they would have missed all of the above so I feel that you've most definitley sold me a car knowing that it was a major lemon and you were probably just relieved to get rid of it from your lot.And now, after I have already exchanged money with you it seems you are not willing to helo with the extensive issues the car has.But thank you very much for your reply.
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October 2023 by Skarlen
Got my truck at ultimate auto great place, Mr frank always helped us with any questions or concerns he always listen to any questions we had and always available to answer. Recommend Mr Frank.
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September 2023 by Chiquita Rhodes
Shon and liiana works wonder. I walk in just knowing I wasn’t going get help. Credit is is terrible and they help me walk out with a 2020. Oh and Alfredo he works wonder too. Thanks y’all. Let this car dealership be your first choice and you will never regret for sure.
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September 2023 by Mike Marks
Don't waste your time. Got preapproved for $1250 down payment, then they called back and said it would be $3000, then when I accepted they said it changed and that I would need a cosigner, then I when I re-applied (another hit to my credit report) with a cosigner they said they would call me back. I called one day later, two days later, then three days later. On the third day (Saturday), someone answered and said I was approved but they didn't know for how much.... I was told to call on Monday to finalize the sale. Called on Monday (today), asked if Rodney was available and the lady who answered simply said "NO" and hung up before I could ask for another rep. I texted the original sales rep Maria and she has ignored my texts for 4 days, you can see the read receipt on iMessages.Anyway, if you guys don't want to deal with someone you can at least let them know to look elsewhere instead of just ghosting them. Weak.
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September 2023 by LaTia Poole
This was only my second experience at a dealership and it was by far the much better experience. We went in looking for a Jeep we saw online, but found an even better one on the lot. Dora made sure we were comfortable and answered any questions we had. They made sure to find the best deal for us and even found a lower rate for us than originally quoted.
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September 2023 by Pastor TakeOff
Thank u to Dora and Mike. They really help me because I was going to place after place trying to get a vehicle so I can get to point A to B. They have a good second chance program that help a lot to build my credit and help on a daily. I have a repo because of COVID and they gave me a second chance. Thank u very much I definitely recommend to everyone looking for a car.
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August 2023 by Jamia Jones
Sean was really great ! Customer service A1 I purchased the blue 2017 Infiniti qx30 everything was good until it came down to communication with fixing things wrong with the vehicle the mechanic’s doesn’t speak English & frank was very professional but has horrible communication he told me 1 thing then another the day of me returning he was cursing & getting very upset I had my 6month old son with me in the heat trying to figure out things about my vehicle a refund was giving but I will not be purchasing a vehicle from here if I am financing.
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June 2023 by Queen Teirra
I brought a used car from here and had a really great experience. I seen a car that I like online and came in. When I arrived I was greet by Sean who also was the person who helped me purchase my car. I ended up getting a 2020 car, better than the one I seen online while still staying in the price range I desired. Sean was very honest and really helped me find exactly what I wanted in the price range I desired. And he took his time and worked with banks to get me the best APR%. I’ve had my car for a few weeks now and I am very satisfied with my purchase!
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June 2023 by Unique Ashani
Shawn got me a great deal and his customer service was great and he made sure I was comfortable . buying the car process was super quick . I definitely recommend ! 10/10 !
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June 2023 by Jayla Amora
Shawn was really nice he helped me out in sooo many ways really appreciated it and he made sure i pulled off with a nice car.
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May 2023 by travis surratt
These are the kind of guys you want to buy a car from. Ramirez helped me find a car that was within my budget and a great deal for the money. Alex the finance money man was honest and upfront with all of the cost And even helped me look at other options than the Capital One pre-approved offer I came in with, just in case I could get a better deal. Fun quick and efficient!
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March 2023 by Darly G.
If I could rate 0 stars I would. My boyfriend bought a car from these guys and 2 weeks later the transmission blew up. He'd taken it to them the day before it blew up because the maintenance light came on and when he brought it over to them, they said nothing was showing on the computer that they have. Hard to believe that the transmission wasn't coming up bad on their device .. they were just hoping it would last a bit longer so that way it would pass 30 days and no longer be there problem. From the money he put down .. they charged a $500 processing fee for a car that was messed up and they knew it was. These guys make their money by stealing from people. If you can avoid this spot and go to any other place .. I would. They have messed up cars on the lot, the sales men helping us even said that some of the cars they have are just to attract people and if they are dumb enough .. they will encourage them to buy if that's what they are looking at. Don't bother wasting your time or money here.
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January 2023 by Portia Smith
I recently had a great experience at Ultimate Auto. Shawn got me the best deal and his customer service was great. The car buying process was fairly quick too. I've already recommended a few of my family and friends there. I'll definitely be back when it's time to trade in or purchase something new.
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January 2023 by Tilewa Balogun
Shawn was so helpful with getting my first car. He helped me along every step from financing to even getting me a good rate for my car insurance despite my employment history. He made the daunting process way easier than i thought it could be and i couldn’t recommend him enough to anyone looking to buy a car. HE WILL GET IT DONE 10/10