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November 2023 by RJ Best Events
This Review is for Allstate Claims Department. Not for Allstate Insurance Agent- Harrison Metz office in Towson MD. The agent did a great job by reporting the claim to the Allstate Company but looks like Allstate dropped the ball on us.A glass breakage claim that was reported a month ago has not been resolved by Allstate.They requested us to provide photos and to get 2 quotes. We did that within 2 days of submitting the claim and no response from the agents since then. We followed up a couple times and provided them the manufacturers info as well. They finally called a week later said they didn't get much response from the manufacturer but will have a contractor reach out to us to get a 3rd quote. I guess they were not satisfied with the quotes that we provided.It has been more than a week since then and We never received any call from their referred contractor. Not sure if they will even take care of this claim.This claim is just for a shattered glass exterior door. If they didn't take care of this, I don't know if we can trust them anymore for bigger claims. Time to shop again to find a dependable insurance company
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September 2023 by JB
We relocated to Maryland just over a month ago, and our transition to Allstate with Harrison as our agent has been nothing short of remarkable. Previously, our Allstate agent had been a childhood friend, but the level of service Harrison has provided has truly been a transformative experience.Even before our move to Maryland, Harrison proved himself as a valuable source of information, exceeding our expectations. This newfound level of support from our Allstate agent during this significant life change was unexpected, given our prior relationship with our agent of over two decades.Harrison and his team maintain a consistently high standard of professionalism and communication. Their responses are not only prompt but also handled with a level of expertise that instills confidence. Landing in Harrison's office has been a stroke of luck for us, and we couldn't be happier with the service we've received. Five stars all the way!!
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June 2023 by Kathy Adams
Great customer service and excellent rates. I’ve saved hundreds of dollars since switching to Allstate. Harrison has been very helpful with car, home and condo insurance for my properties.
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May 2023 by Zach Troyer
My wife and I worked with Harrison to get a homeowner's insurance policy set up for our first home. He was very helpful, communicative, and honest. He came highly recommended by our realtor, for good reason! I would highly recommend working with him.
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September 2022 by Ernest Toto
Very good
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July 2022 by Nawid Atayee
I enjoyed working with my insurance agent Mr. Anthony M. Pitts representing Harrison Metz. He is a true professional person. he lessons to customer and tries to help the customer by any possible means. he tries to offer best solutions and available discount packages to his clients. I highly recommend working with Mr. Anthony. Give Anthony an opportunity to serve you with a quote/insurance plan.
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June 2021 by Remington Parker
I am severely disappointed by this team... They are quick to make collection calls but when you need help, no where to be found. I was double charged 200 within 7 days, they told me they had to reach out to corporate to find out why. Never heard a word. I made a payment another month and then received a email saying my policy was canceled the next day. They told me it could take some time to process and that they would monitor it and update me.. Never heard anything back. These are just a few examples of this team's issues I've had and I think I'll be canceling my policy after moving
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November 2020 by Jae Yoon Oh
I never meet this much great care from any insurance company. This is the BEST!
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November 2020 by Oleg Tsygan
Very responsive, helpful, pleasure to deal with. Thank you!
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April 2020 by Kevin D
Harrison and his office have been great! Very responsive and on the ball. Not only was he able to save me money, he was able to get me more coverage by adding an umbrella policy! Loving the Drivewise app as well, I was able to get a nice refund check!
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December 2019 by Ashley Simon
Harry has always been extremely helpful in providing us with the best possible scenarios for our coverage! He has always taken time to answer and return calls in a very timely manner. The ladies who work at his office have always been pleasant and helpful as well!Ashley Simon
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December 2019 by Stephanie Harrison
Harrison Metz is the best Insurance agent I have ever had, he responds to my needs swiftly and accurately He has locked me in for life. Your the best from . Ms Stephanie
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December 2019 by Gary Watkins
My Allstate Insurance agent is the best! We been with the Metz Allstate Insurance company for 30 plus years. Excellent customer service and I know my family is in “Good Hands with Allstate”.
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December 2019 by Michele Miklewski
Harry Metz is a great agentHe goes above and beyond for his customers. Always a pleasure to speak to him.
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December 2019 by Mike Malekiani
A very reliable, responsive agency with people that care for their clients, providing excellent service.
