Apple Towson Town Center

Most Recent Comments

• December 2025 by Taoufik Ben-cheikh
  I went to this store to purchase an iPhone, but unfortunately my experience was very disappointing. The staff member left me waiting for half an hour without any apology or attention, and there was a noticeable lack of professionalism and courtesy. I regretted coming to this place, and I even felt a sense of discriminatory treatment.
  I am a loyal Apple fan, but it is essential that the company ensures proper training for its employees to treat customers with respect.
• November 2025 by Rocio Polanco
  👌🏽
• November 2025 by Ayodele Fashogbon
  It was great!
• November 2025 by R. Butler
  I went to this location to get assistance for one of my Apple products. When I entered the store I was greeted by Apple associates who had great personalities. Once they check me in I proceeded to the Genius Bar in which I was kindly greeted by Derrick who had a great personality, wealth of knowledge, and great customer service presentation. Derrick was very professional and was prompt in completing the service my device needed. Thank you Derrick and all the staff at this location. I greatly appreciate your assistance!
• November 2025 by Sonya M
  Terrible customer service. I’m done with Apple.
• October 2025 by William Pearce
  Escalators out of order. Parking lines hard to see.
• October 2025 by Avi Herskovitz
  Very rude and obnoxious reps within the store and manager clearly didn’t care to handle the situation. I would not recommend at all.
• October 2025 by Ahmet Astal
  Fast and very friendly staff
• October 2025 by Britni R Bolden
  The people are friendly, but it’s like the blind leading the blind. No one knows what’s going, I was told incorrect information 3 different times by 3 different people. I had an appointment and still was IN store for 3 hours had to leave, came back later and was told the phone was repaired and shouldn’t have any further issues. Three days later, same exact problem! I’m scared to ever even walk back in that place, scarred for life! Smh. Spoke to the manager Devin which he did apologize and saw the notes that I’d been there for over 6 hours! For an issue/repair that should have taken 45 min to an hour. Worse experience ever, I missed my evening engagement and was stuck because I literally had no phone. My appointment was set for 1:40 I didn’t receive my device back “fixed” until closing time, which was 8pm!
• October 2025 by Eleanor Seabron
  I like Towson Town center. I can usually find what I'm looking for, however. There was a stabbing
• October 2025 by Amirhossein Nakhjavani
  Do not buy from this store.
  I purchased an Apple Watch Ultra 3 online for in-store pickup. When I arrived to pick it up, I noticed that the box of the new Ultra 3 had already been opened. I told the employee that I didn’t want that one and asked for a replacement. They brought me another Apple Watch Ultra 3.
  
  However, the employee had already processed the trade-in for my old Apple Watch Ultra 2 on open box ultra 3. and Because of that , they couldn’t apply the previous trade-in credit to the replacement Ultra 3 ( not on box). To fix their mistake, they said they would send me an online Apple Gift Card instead of the trade-in payment. They did send the gift card—but it had no balance on it.
  
  I called Apple Support around ten times, but no one helped. The last representative told me to visit the store, but when I did, the staff said it wasn’t their responsibility since I purchased online—and they were very rude.
  
  Apple Support has been completely unable to correct the mistake made by the store employee. Even worse, the store manager refused to take any responsibility and said, “It’s not our fault.”
  
  In short, Apple took my old Ultra 2 for free, gave me nothing in return, and I am now paying monthly for the new Ultra 3. No one has resolved this issue, and no one at Apple has taken responsibility.
• October 2025 by Rommel Lopena RN
  I went here as I was having trouble with my new phone. Phoenix, one of the staff was very patient & knowledgeable. I’m a happy Apple customer when I left the store. With thanks & appreciation—Rome👌🏽
• October 2025 by Deborah Woodard
  I had an incredible experience at the Apple Store thanks to BJ! From the moment I walked in, BJ went above and beyond to make sure my concerns were heard and handled with care. He was professional, knowledgeable, and genuinely kind—taking the time to explain every detail clearly and making sure I fully understood my options.
  What stood out most was BJ’s patience and attention to detail. They didn’t just rush through the process—they made sure everything was set up perfectly before I left. It’s rare to find someone who combines technical expertise with such genuine customer care, but BJ did exactly that.
  Thanks to BJ, my visit was smooth, efficient, and even enjoyable. Apple is lucky to have someone who truly represents the brand’s commitment to excellence. I’ll definitely be coming back because of the exceptional service BJ provided!
• September 2025 by Aaron Landau
  Made me wait 3 hours never again
• September 2025 by pamela thomas
  Nice place to walk