-
May 2024 by Rebecca Kerins
This place is amazing. I needed new wiper blades and first went to an Advance Auto Parts location near me. There was one person working there, and I was, for the most part, completely ignored, except for when I initially came in and he looked up what size wiper blades I need and ended up TELLING ME THE WRONG SIZE (I found out later). Then I stood in the aisle, looking at all the different kinds of wiper blades, and he never once came to help me. Then he tried to hurry me up, saying they were closing soon, when there was still a half hour to go before they closed. I walked out. I decided to spend my money somewhere where my business would actually be appreciated.So a few days later, I ended up at AutoZone in Towson. Upon entering, I was immediately greeted by multiple employees, including the regional (I think) manager. Someone quickly looked up what I needed, made a recommendation on what brand and type to purchase, and then after I bought them, they came out and put the new blades on my car for me and disposed of the old ones.They made my day. The difference in customer service experience between the two stores was like night and day. I will never go anywhere else. Thank you, AutoZone! I will be back soon.
-
April 2024 by Cameron Lamana
excellent service employees went above and beyond to help me with my car
-
April 2024 by Tricey Monroe
Shawn went above and beyond to install my car battery. The battery was in the trunk and required extra time. He was very sweet and hospitable!
-
April 2024 by jamesofbmore
Excellent service.
-
April 2024 by Nicole Milker
I visited the location at Taylor Ave on Friday April 5th not long before they closed. The 2 gentleman working were the absolute best! They could have rushed to go home but instead took a moment to help me and have no idea how much they changed a really bad situation for me! Thank you again for your kindness! I'm truly grateful for your help and time
-
March 2024 by Lloyd Allen
Staff were super helpful
-
March 2024 by Maria Dargan
when i walked in no one spoke, the young man was on his phone i asked for help with a battery for a key he was no help handed me a screw driver told me to open when i asked him can he look it up to see what type of key it take i was told it was not in their system , without him even checking or asking what it was, rude and unprofessional
-
March 2024 by Sam B
Had the pleasure of interacting with Shaun, the night manager, and I must say, he is a true people person. Shaun's helpfulness, cheerful demeanor, and strong work ethic made my short visit an absolute delight. It's refreshing to see such professionalism still thriving in today's world. Keep up the great work!
-
March 2024 by Iaisha Payton
Shawn was so helpful my car battery was loose and he fixed it. He also gave me a hug and told me everything would be fine because I was about to lose my mind. I appreciate him Shawn is the best. He deserve a raise.
-
February 2024 by Craig Ilgenfritz
This is one of the best experiences you can have when you need parts for or persons that will help you with your car. I was in today and it was the best move I could have made to resolve what I had to fix regarding my car. Don called me "boss", but he's is the real boss, a master of his craft in dealing with people and working with cars!!! From my experience, he was one reflection of the kindness of the people who work at this AutoZone as well as their professionalism and skills!!!
-
February 2024 by Harsha Sappa
Went for a battery replacement and had only positive experiences the entire time. Shout out to Sean for making the process as smooth as possible.
-
February 2024 by Renita Purnell
Brian, Temar ,and Dajon provided the best service. Great team!
-
January 2024 by Latrell Wilder
When i go in for any type of services being greeted is a plus it makes u feel welcome. I Went in for service for my battery Chance M and Da'Jon were very helpful and had awesome customer service thanks guys U Rock
-
January 2024 by kendra williams
The guy that helped with my battery purchase was very helpful and the customer service is excellent ?
-
January 2024 by Michael Gentry
Been coming to this store for a while and every time Shawn is very helpful. Helps me ensure I get the right part for my car and help with saving money with current promotions
