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February 2024 by Husband's Dad's and Gaming
Didn't let me cash my own check and deposit the cash afterwards. Said I didn't have enough money and then said that an account THAT WOULD cover it was different than any other. This is why they rate consistently low. 0/10. Do not recommend
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August 2023 by A b
Diana ( not sure if this is her real name ) is fine with Hispanics and very rude with other nationalities. I don't know how she still works here, I swear it was my first time seeing teller tell the customer I don't care when he asked for service.
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April 2023 by Abdellatif Waqqad
I had a great experience there. Employees are generally kind, especially Keosha. She is kind and very helpful!
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April 2022 by jagkings5679
I already didn't like this bank location, as it keeps consistently closing (even though other BOA locations are open around Baltimore). Now the times has changed, and you cannot even go inside the bank on the weekends anymore, and on the weekdays they close way too early (people get off of work around 4 pm, which is the same time that they close). They don't care about consumers. I'd suggest going to a different location or a different bank altogether.
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November 2021 by Howard
Most of the time they have someone to welcome you to the bank. Teller seem to be slower than most tellers at other BofA banks.
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September 2021 by Charmaine Lorraine
Betty is so sweet kind helpful.she help me in 5 minutes I was done.bless her heart
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July 2021 by Jay
I tried to deposit a check as cash and was I told I couldn't because my account was too low. I later called the bank directly and was told by the person who answered that it was a new policy. After that he went and got the teller (mary) who then lied and she informed meof the changes. She did not. Now I have a M&T bank account thanks to the teller and BOA policy change!
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April 2021 by John Bellistri
I waited for almost an hour and half and no one tried to help me with getting a simple certification letter for funds in my account. Horrible Horrible customer service.
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January 2021 by Ellie Loane
I had a wonderful meeting with Emmanuel about my savings account. He was kind and helpful and very informative. He explained everything to me in great detail in a way that was easy to comprehend. He welcomed questions and was witty and kind. He would make a great teacher! Thank you so much Emmanuel!
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October 2020 by Betsy
Very poor service and inconsiderate. Can’t even access my own money
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September 2020 by sundar hamal
So stupid unprofessional people work here don’t even know how to replace the debit card need to wait for manager stupid service..
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June 2020 by makayla parker
don’t bother calling this location no one answer at anytime of the day
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May 2019 by Miracle Rose
Wait time on average is more than 10 minutes. Usually 1-2 tellers but 11 open teller booths. To top it off after my 16 minute wait the teller informed me she could not provide me the amount of money I wanted from MY account... It's my money and I want it now... Taking my business and MY MONEY else where. Unacceptable. BOA needs to DO BETTER.
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April 2019 by Anthony Ruffin
Terrible customer service never coming back to this location to many Arab people that work there
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January 2019 by Annie
Super patient and friendly
