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July 2023 by Michael Thornton
I had to pick a star that is the only reason they get one. Now let me tell you what happened not so much this place but budget is the one this review is for. So I went on vacation to Fl and after a few hours was told sorry you can not rent a car with a debit card now I have used Budget in the past with no issues after a call into customer service they gave me a four day rental Now I went to use this rental and when in the phone I had asked about how to use it and the agent did my reservation had told me two lies the first one was I could change my days if I need to well when I get the the rental place I was told different so then I was told I could split the payment but guess what nope can not do that so I called in and was given another code but that one was for 3 days and not the 4 so another call back into customer service get a supervisor that would not listen and kept trying to interrupt me said that he could not get me the 4 day code and that they where not going to give me one back that was used on the current rental that I can not get now so not only was my vacation not going to happen but now I needed to find away back home as I was dropped off. Please do not use budget or Avis for your car rental my recommendation would be enterprise as they take care of their customers
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June 2023 by David Cohn
Got a great deal on a full weeks rental
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February 2023 by Mona
Worst experience via customer service and deceptive business practices up to date.I was charged $450 for a two day basic compact car rental, I have receipts, and was unequivocally denied explanation or resolution via phone customer service to my protest of the charge and unpleasant customer face experience at the Sheraton location in Towson, Maryland.@betterbusinessbureau@consumerfinancialprotectionbureauDo better Budget.
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January 2022 by Elliott Biondo
I arrived at 10:00 AM on Saturday 1/8/22 for a scheduled car pick up. No attendant was on site. The hotel staff were not helpful. No accountability. Other customers had been waiting for 2 hours. I promptly left and went to the Enterprise at the BWI rental car facility and got a car cheaper with a 5 min checkin process.
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October 2021 by Yumi Emili Allen
Very clean/nice pick up location, the person behind the counter was very helpful and friendly. I will recommend this place and will use again if needed.
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August 2021 by Millard Hill III
The agent started early just to make sure, I could get out on time.
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May 2021 by Ben Monaco
Car was clean. Attendant was looking at his phone when I showed up. I waited at the desk to see how long it would take him to realize I was there...but after a minute I said excuse me. Dropping off the car they didn't let me leave it with him in the front and told me to go park it in the garage and come back. It was a decent experience...maybe a little expensive--ended up being over $90 for the day.
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May 2021 by Home Detective
The guy at Avis/Budget in Towson by the Sheridan is a liar and a thief! Don’t go there! He told my wife one price and charged double after we committed to the deal.
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May 2020 by Nancy Bogie
Great service.
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November 2019 by Jays World
Speedy service. Great offers.
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June 2019 by Gcarraig
Got my car, but don't expect a 7am pick-up time as you reserved.
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May 2019 by Karen Schwartz
Much better service than at the reisterstown location. Helped me to fix reisterstown's errors.
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April 2019 by Durv Viswanathan
Little pricey but whatever
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March 2019 by Christopher Figiel
Prepaid for a reservation. Upon arrival was told it would be double plus deposit due to their error. Was told my only option was to call after I returned the car so they could try and fix. I ended up having my travel plans messed up because of their bait and switch tactics. Criminals or just negligent but either way a terrible company.
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December 2018 by Martin Luplow
Car seat caught on fire and wants us to pay for
