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February 2024 by Sam Dubyoski
Reserved a car at the Cockeysville location for yesterday at noon. Was informed they didn't have any inventory and redirected me to Towson. Understandable. So now I've called customer service three times in the past 30 hours trying to figure out where I can pick a car up from, and each time they email some Regional Manager and research team about getting me a car as soon as they can. The call never comes.
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February 2024 by Derrick Showacre
If you want decent customer service recommend you go to another location..
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December 2023 by Bob K
The people working at the Towson Enterprise office are friendly, helpful, and make renting a car easy. I will definitely return.
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October 2023 by aleasha english
Best Rental company in Towson Location ever .. Enterprise #1 After my accident my State Farm insurance referred me to this Enterprise .. My Reservation went smoothly doing my difficult time … Everyone here are very knowledgeable ,quality service,and every employee very responsive to any question I had . #1 Enterprisein towson location.. Awesome service excellent customer service .. Big ups to these guys.I will never go anywhere else. Thanks to the guys Chris ,Corey and the other guy here that went above and beyond.
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September 2023 by Ira May -MDE-
easy pickup and drop off where I was having my car serviced car was wonderful clean and in great operating conditions.
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August 2023 by Daniel “D-Money” Pierre-Louis
The customer service in this location is the worst I have ever see. The branch manager Corey was very nasty towards my fiancé with his attitude and rudeness. For example, threating her and hanging up the phone on her while she has been nothing but communicative and polite throughout the entire process. I am by far appalled that he left my fiancé crying by his actions. I would never want someone like him to ever mange my company let alone have him in customer service the way he was. As long as he is there, I would never recommend this location to anyone, unless they do some type of training to work on their people skills. I am disgusted. If I could I would give zero stars.
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July 2023 by destini henry
Billy and Brandon were excellent when I came in to pick up the car. Brandon picked me up from my apartment we had a nice drive back to the building. Billy answered all my questions during the process. These two gentlemen were very helpful! I will be booking again and look forward to working with these two gentlemen again! Thanks guys !
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May 2023 by David Meyers
Rental was easy and staff helped me get out the door and on the road asap.
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March 2023 by David Zidek
Quick and easy check in and pick up of car. Friendly staff handled all insurance red tape with ease.
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March 2023 by Adam
Hope you don't have to to hospital while you rent a car. When they pick up the vehicle they will also make sure you never see any of your personal belongings again.
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December 2022 by Jazmin Carroll
I was in a really bad car accident where I could of lost my life. Was told I had a confirmed reservation set up for a car rental, at this location that would be ready 12/6/22 at 4:30pm by my car insurance.Right after speaking with my car insurance around 4:20pm I received a called from Billy claiming that they did not have a rental. At this point I was confused and explained to him that my adjustor just spoke someone at this location a few minutes prior and you all said you had a rental available for pickup at 4:30pm.Billy then put me on brief hold and came back on the line and said that someone just returned a car and there was rental available. I then asked Billy three times are you sure that you have a rental available because I have to travel a distance before I am able to get there. He assured me they did.My family and I drove all the way to this location and guess what when we arrived it was CLOSED. I was unaware that this location closed at 5pm. Not once did Billy MENTION they were about to close at 5pm or that I should come the next day.I was not feeling my best and was relying on my family to get around and we were inconvenienced. The service here is extremely unprofessional and Billy was extremely inconsiderate.
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December 2022 by Taylor Fulton
WORST BUYING EXPERIENCE OF MY LIFE. AVOID AT ALL COSTS!!!OVER 1 YEAR WITHOUT TAGS, MULTIPLE VEHICLE ISSUES, NO ONE WILL RESPOND TO ANYTHING EXCEPT GOOGLE REVIEWS.I've previously shared the horror that is my experience with Enterprise. At this point I am over AN ENTIRE YEAR without any permanent tags on my car. I have sent over FIVE emails to the customer service email that responds to Google Reviews and received only ONE response stating they will have someone get in touch with me. It has now been over a month and no one is responding to those emails. There is no customer service center or help to be found anywhere. Frank is the manager at this location and he has NEVER been able to give me an answer as to why I don't have my tags yet. At this point I have run out of options and will be contacting the Better Business Bureau to file a formal complaint.
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December 2022 by shanna brooks
They had me in and out the door with no problem. Spent maybe 15 mins there total and that was just because i ran my mouth.. But they were nice and smooth with the transactions
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December 2022 by Lee Johnston
Excellent service - very knowledgeable and detail-oriented rep. This location and level of service will be my-go-to moving forward. Thank you, Billy!
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November 2022 by Henry Watkins
Easy and convenient to rent. Westley was excellent at helping through the process. Their pickup and dropoff service was greatly appreciated.
