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March 2024 by Greg Mann
Matt was exceptionally helpful. Additionally, he was informative and friendly.
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March 2024 by Nehemiah Wallace
Very kind people, fluid process. I was in and out
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March 2024 by Jordan Moore
The best storage I’ve ever used I 100% recommend! And the prices are very very competitive
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March 2024 by maryalice quinn
returning customer - great service!
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March 2024 by ADNAN SHAMSI
It’s the best service with Mr Matt &Chanel
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March 2024 by Ashley Dixon
Ms Chanel was amazing easy quick understanding of my wants and need on a space that’s convenient for me. Great customer service keep up the amazing job
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November 2023 by Lamont Conyers
The extra space facility in Towson is great! It is always clean, neat and secure! The staff, Mr Matt and Ms Ann are terrific and always helpful!
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October 2023 by Dylan Steggerda
Matt and Ann do an excellent job maintaining the cleanliness of the hallways, facilities, and office. They are always very friendly and happy to help. I could not wish for a better to store my things at.
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October 2023 by Hermes Bunch
Amazing service and amazing people. Staff are extremely friendly and take time to take care of customers needs. The space is clean and well maintained, as well as extremely well managed. I’ve been with extra storage for almost a year now and don’t have any plans on going elsewhere.
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September 2023 by Tonya Brown
This storage facility is very clean. I spoke to a representative who addressed any concerns or issues and the representative was very courteous and polite. They are definitely a 5 star establishment.
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August 2023 by D Pulliam
The representative, her name is Anne. honestly she's the reason that I came to this location. When I called she was very nice she was quick. She wasn't mean. She had the information I needed. I was cautious about renting the spot on the 1st floor because I just wanted a clean area and I was worried about being near the loading dock and I saw the spot online but I just couldn't get a clear visual so I had to go to the location.. But overall I mean when I went to the location to look at the rental unit, she was just very helpful and just knowledgeable about the payment plans and everything.Once I get everything organized, honestly, simply because of her I'm thinking about renting another space at this location and then getting rid of my other location
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August 2023 by Jay Star
It's my first time at this storage company and I'm in love with the attention and disposition of the staff. This one particular lady her name is Ann went above and beyond to show me the ropes as she probably saw me struggling. She was extremely patient and so sweet yet professional. What I didn't like was parking space was limited so I had to park on the side. Overall it was a pleasant experience for me.
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August 2023 by Abimbola Asojo
Lynne Guning at the Towson, MD location is an exceptional staff. She did everything to assist me as a customer. She is outstanding. You should hire more people like Lynne.
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August 2023 by Anthony R
Unit was easy to find and all directions were very straight forward. Staff are super friendly. Would highly recommend!
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June 2023 by Alisha E
I gave two stars because the woman I spoke to at customer service was very polite. Other than that I would not recommend this place at all. There are never any employees present to help you when you are trying to get into the building and the app is always causing problems with entry. I don't know how many times I have stood there with other customers while everyone tried to figure out how to get in because nobody's codes/apps were working. You are paying for a climate controlled unit, but when you walk in there in the summertime, it does not feel like it is climate controlled at all. I had guitars stored in there, and I would not trust that it stays cool enough to not damage or warp them. They also started out charging me $65 and then jumped it all the way up to $115 without explanation. Then they acted like it was a favor when they dropped it to $90 a month. They said I should have had an option to keep the rate when I signed up but I was never offered that option. They can change your rate at any time because it is technically a month to month lease. Very shady. Expect your rate to go up unexpectedly and it will not come back down.
