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February 2024 by Michele Braunstein
Great place to shop. I loved it here
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October 2023 by Chelsea Stepchuk
Love shopping here, the team is always helpful and friendly! The store always has a good selection, is clean, and organized. They are helpful with online orders, if you need to exchange a size.
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July 2023 by Jason Keyes (JEKeyes)
Great deals, helpful staff. My wife looks great ?
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May 2023 by Kristan Stolze
Pleasant shopping experience. Lots of clothing options and sale prices
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December 2022 by Ginny Grauel
I was just in the loft and not one person said hello or welcomed me to the store or asked if I was looking for anything in particular. They were all busy stocking shelves and couldn’t care less about the customer. Even the woman who checked me out never asked if I “found anything alright.” No niceties whatsoever. Very disappointing
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October 2022 by Laurie L.
Every time I go into this location, there are different people working. I shop here a lot but the selection is not as good as other locations. I went in tonight and I hear "Welcome In" from what looked like the manager. No one asked me if I needed assistance. I had to ask where certain things were that I saw on display. The manager was more concerned about talking to her employees about getting together for the holidays than helping the shoppers in the store. Extremely disappointing.
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October 2022 by Liz
The Assistant Manager couldn't have been more helpful. Great selection and service. Thanks!
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June 2022 by Katie Boone
Very poor customer service! I mean this is always the case here for years, and I avoid going into the store as much as possible, but i wanted to see what Loft was offering right now (clothing style not as great as it used to be). Regardless, nobody says hello…they walk right by you. I was standing by the dressing room looking to try clothes on and an employee just coldly blew right by me. I had to go ask if i was allowed to go right in or if needed to be let into the dressing room. Nobody says goodbye…I didn’t buy anything, the store was empty and the awkward coldness was palpable. Why do the employees act like they hate you? You just want to get out of there. I left and went and next door and spent $like 100 in five minutes at Athleta (who had exceptional customer service by the way)!
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May 2022 by Jean Donati
Not crowded. Found the dress I was looking for. Store was clean and organized.
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April 2022 by Christian Leitch
Good Morning!I visited Loft two Thursdays ago to find an outfit for a family member’s funeral. I only had an hour and I did not really have the energy to shop- I am a teacher and I am extremely exhausted after 3pm. I plopped my return down and asked for help. Elizabeth did not hesitate! We started in the front and even visited the sale rack and after about 7 minutes I had plenty of options. Elizabeth helped me in the dressing room with styling and within about 10 minutes I had something that I felt comfortable in and I looked classic and put together!Elizabeth and I clicked immediately and she even helped me with getting my rewards on one telephone number by calling the customer service number and not hanging up until it was adjusted.Furthermore, Elizabeth steamed my clothes and we shared such good conversation.I have to tell you…. This is where we need to be with customer service and support these days! Elizabeth is a gem. I will be visiting her once I finish losing my weight (Covid pounds and teacher stress) for a few new outfits!Elizabeth was my Angel that day and I wanted you to know because I’m 46 years old and have worked in retail and been a Loft shopper for quite sometime and this was one of the kindest and joyful experiences I have had at Loft!Thank you!!!Christian L.
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November 2021 by Judy Reid
Love this place. Wait for sales
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January 2021 by Moe
No plus size options in the store.Update: small section of plus size returns available in store. Pleasant surprise.
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January 2021 by Jennifer Walsh
Very pleasant shopping experience
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December 2020 by Thembi S.
I do my Loft shopping online (to avoid shipping costs occasionally) and use the brick and mortar stores as pickup or return locations. Towson is out of the way for me, but I had a package pickup at Abercrombie & Fitch at the Towson mall, so chose to pickup my Loft purchase in the same area. The store was clean, and a competent staff member quickly retrieved my item and handed it off to me. Gotta love a smooth process.
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September 2020 by Tami Butler
I walked around for 20 minutes and not one person asked of they could help me! I left and took my money to Chico's in the same Mall!
