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March 2024 by RoseAnn C Spalt
Great store, Steph was very helpful!
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March 2024 by F.T. Burden
I recently purchased a sactional from the Towson Town Center store. The staff was friendly and knowledgeable. They made excellent recommendations that helped in customizing a sofa to fit my space and meet all of my requirements. The shipping was fast and on time. The set up was also easy. I used a combination of you tube videos and the assembly instruction diagram the sales team provided. I am beyond pleased with the function, comfort and versatility of my sactional. I highly recommend.
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March 2024 by Leslie West
Finally, a place to sit comfortably!!! We recently purchased a PillowSac after hesitating and visiting the Towson LoveSac store several times. We had a bean bag chair when we were young, it got used a lot. My husband and I are now in our 70s - LOL! We love this PillowSac so much! As comfortable as my other furniture is, our first choice is always the PillowSac. I have no regrets with our purchase! The salesperson was patient and helpful when choosing fabric and from the reviews, LoveSac totally backs their products. I’m sure that when my children visit , the PillowSac will be the sought after place to sit! Thank you !
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February 2024 by george boden
Great store to deal with. Plenty of product and the delivery couldn’t be better.
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December 2023 by Melissa Becker
Rebekah was so very helpful and we had a very easy experience picking out our Lovesac. We can't wait to set it up!
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November 2023 by Christopher Blackwell
The entire experience was enjoyable! From the first time I walked into the store (about 2 months ago) until I made my purchase last week, I received exceptional customer service. Steph and Kay (I believe that’s her name) were amazing. Honestly, the customer service is why I decided to purchase a $8k couch. They were knowledgeable and overall just super helpful throughout the entire process.My only complaint is that my furniture was delivered way sooner than they quoted. I couldn’t dispose of my current furniture fast enough.
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November 2023 by Rachael Marks
We had such a good experience at the Towson Location Lovesac. Miranda was FANTASTIC! She was friendly, knowledgeable, and patient —-she got us exactly what we were looking for. Cannot wait to receive our purchase!
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October 2023 by Susan Johnson Gillett
The purchase of the lovesac in the store was ok. Rhonda did her best, but we still ended up with an incorrect pillow configuration and need to send a pillow back. You have no input on when it will be delivered. It came the day before we had to leave for medical reasons for a week. It was also never explained the amount of effort it would take to upholster and entirely put together a $9400 couch. The stealth tech drains my battery instead of charging it. I’m one more disappointment closer to sending this back. The good news is, I have 45 days left to return it.
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August 2023 by Zach Auala
Amazing, and I have very high standards when it comes to companies and customer relations.I have seen how a lot of companies' service has really taken a huge dip, or in some cases just a straight drop-off. Lovesac doesn't seem to be one of those companies. All the service I have received in person (Eric in Columbia, and Steph in Towson) or online (Erica), has been OUTSTANDING, amazingly friendly and personable.When I contact Lovesac, I get someone who intimately knows how to speak English (which seems to be rare nowadays).I also love how Lovesac seems to be thinking long-term with it's warranties and designs. I'm so glad I got a Sactional now, with a young family that will be able to enjoy it for the decades to come. Was it pricey, well yeah, but just thinking about how many couches this Sactional will outlast was the motivating factor to go ahead and get started. When we move, we'll get even more to just add on or even add to different rooms in the home. If I need another desin, it's as easy as changing the parts. Modular is the way to go and Lovesac does it best (again ESPECIALLY because of the warranty) and the service is even more than you would expect from a premium brand.All in all, I cannot rave enough about Lovesac, and I will be a proponent of them as long as their service stays top notch!
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July 2023 by Kirstin Birmingham
Steph was so kind and helpful! He was very knowledgeable and answered all our questions. We had a great experience.
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July 2023 by Marcus Villano
Tommy was incredibly helpful, welcoming & informed/informative. It was a stress free experience, both when we went to check out our options and when we made the actual purchase.
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June 2023 by Heather Warnick
Our experience at Lovesac Towson Town Center was exceptional! Tommy was great he made the process so smooth & seamless. Can’t wait to receive our new Sactional!
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June 2023 by Jennifer Majewski
Tommy was engaging and attentive from the moment we walked in. He was patient in answering our questions and helping us select what worked best for our lifestyle. When I realized the next day that I wanted to add a few things to the order, he was very accommodating. Highly recommend this showroom experience.
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June 2023 by patrick ricard
Tommy did a great job with us. Was very upbeat and informative. Tried his best to give us the best deal possible. Happy with the service!
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May 2023 by Paige Diamond
Ben helped us pick out and create the couch of our dreams. I am glad we chose to come in store instead of buying online because he showed us so many options. He provided incredible customer service. I can’t wait until our couch arrives. We will be back for upgrades! ?