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February 2024 by Steve Dumler
Had a brand new tire go flat within 2 weeks. The same wheel as the last 3 tires that needed to be replaced were. Allen immediately contacted and had his crew evaluate my concerns about something being missed. After the evaluation, it became clear the the highly improbable was a reality, as the tire was damaged and the wheel damaged. This wasn't present 2 weeks before and was likely the result of a pothole jumping in front of my mini. He worked closely with the warranty group and mini to get it all done quickly at minimal inconvenience to me. Outstanding service.
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February 2024 by Zakiya Collier
I had a great service with Mini of Towson as I always do! Dustin was very kind and helpful in explaining everything and keeping me updated.
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February 2024 by Cindy Johns
I called to make an appointment and received one I arrived to mini and was seen and spoke right Allen. He completed paper work. He offered me a place to sit and work. The work was done and the mechanic sent me a text zoom showing me What he found and told me what he was going to do, which is what I came for . I paid and left great experience.Cindy
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February 2024 by LouAnne Smith
The service writer was great, but the appointment of 1 1/2 hours, was 3 hours. Computers were slow and I needed a 45 minute download. When I got in the car to leave, my CarPlay pairing was not there and I could not get it to load for my maps. My service light for the oil change, which they did, was still on. This was my 3 visit there… the other 2 were great.
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February 2024 by Christopher Mitchell-Whitesel
Mini of Towson is always friendly, professional, and courteous. Very happy to have my car services there.
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February 2024 by Tia Joseph
My car is now 10 years old and from time to time some major repairs are need. Each time going in the service rep, Allen, has take care of me. He is the pleasant individual you can work with. Always patient and explains everything for a non-machanic person such as myself can understand. Allen is the best and greatly appreciate all he does. Thank you Allen.
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February 2024 by Lori Holmes
Timely, thorough and professional
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February 2024 by Krista Crawford
I had a blow-out on the Interstate. My dealership had me on the road with a new tire and alignment within 24 hours. They kept me aware of the status of my car along the way.
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February 2024 by Susan Aghazarian
Easy to make an appointment. Everyone is very friendly, video of undercarriage from technician very thorough.
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February 2024 by Michael Pesare
We own two 2006 R53 (MINIs) and rely on the expertise of Allen, Jeff and Paul for service. They are the best!
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February 2024 by Tony E Graham
A good welcoming experience!
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January 2024 by Monali Parikh
Really great service. Friendly staff? Greeted me as soon as I walked in. They had me out of there much sooner than I anticipated. The waiting area is neat and clean - and I loooove my Mini.
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January 2024 by corey demsky
Was able to get me out the door less than their 2 hour limit. Staff was awesome to squeeze me in, due to the holiday season.
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January 2024 by Francisco Browne
I had a good experience at the dealer Wayne was helpful in locating my service information.
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January 2024 by Bill Shewbridge
Always a great experience with Alan!
