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February 2024 by juliannna brunn
came here after a very hard day at work and was able to get in and out fast!! The staff are also very nice and friendly!!
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February 2024 by Simone Bergman
Really sad I had such a bad experience today. I scheduled the last appointment available for the day at 5:40pm. I was right on time and went to open the door perfectly at 5:39pm and it was locked. The lights were on and I heard people talking and giggling so I knocked...a few times... I called the quest number listed and reached the main line that confirmed my appointment code and was trying to call the front desk to open the door for me. I knocked a few more times. I then knocked so loud and the talking got quiet... then eventually a cleaning person came to the door and said oh hold on.... then after another minute a rude person came and said she was in the bathroom, didn't hear me knocking, and that sorry but we're done for the day...I was so annoyed. The quest rep was still on the phone saying she was trying to call but no answer. I hung up with her and asked why the door was locked. She said I won't argue with you you have to come back. I never had this happen before where the office was locked early, I couldn't believe it. I will not come to this location again.
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January 2024 by Amanda Nelson
Very efficient and professional experience over all. Staff went above and beyond to help my 16 year old daughter who passed out from having her blood drawn. It was a frightening experience because she had never done that before but several people came in to help and were amazing. Thank you so much.
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December 2023 by Corey Barnard
I had an awesome experience at this location, the parking garage was a bit hectic but the attendants were very friendly
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December 2023 by CK Charles
Go anywhere but here. Rudest people and so mismanaged. Unsanitary makes me think this place is a Petrie dish for all the viruses and diseases. Go elsewhere and quest close the location as no employee wants to be here.
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November 2023 by Baine Childress
I had a fantastic experience with Phyllis (sp?). She was friendly, professional, and very efficient. I was in and out in 15 minutes. So quick, in fact, that I didn’t even have to pay for parking in the adjacent garage.
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August 2023 by Bass Man
Really gone downhill, this location. Staff was extremely rude and inconsiderate. Their instructions didn't match the doctor's and she argued with me. I have no certainty at all if the test will even get submitted, she was that rude. Never going to this location, and probably never to Quest again. Just a miserable experience.
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April 2023 by Abbie Peterson
The staff was so caring and sweet. They made it a much easier experience
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February 2023 by Carissa C.
The best blood draw I've ever had. I'm typically a hard poke, but the young lady at this location (blonde braids) was polite, friendly, efficient and drew my blood with zero pain. Highly recommend!
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October 2022 by Christina Lombardi
Best front desk staff - when my doctor didn’t order the correct test, they made sure I was able to get the correct test done and still saw me very quickly. Thank you so much for your help and patience!
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August 2022 by C H
Staff was miserable. The check-in machine is covered in signs telling you not to scan ID, which was frustrating since the screen asks for it. It's like solving a rubik's cube. The lady for check-in couldn't give a care in the world, mumbling the entire time and was very rude.The nice lady that drew blood was fantastic, and I was in and out in 15 minutes, thankfully.
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July 2022 by Patrick B.
I had a easy experience here. Earlier my wife created an appointment. A few hours prior to the appointment I had a sms message with address, appointment time and a check in link. I walked in the office, clicked the link and was called about 5 minutes later.Ms Regina took me back to a room, asked me questions and then took blood. No pain or second attempts. She was good. I will come back. The only bad part was the darker dirty out dated feel of the place. But hey I wasn't staying long so 5 stars for the place.
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March 2022 by charles j.
One of your desk staff was rude and not polite. I'm a registered nurse, visiting from out of state and came to have my labs drawn. Is this how people are treated in this clinic? I verified with my doctor's office in California that they could pull up my lab orders in any location, including Baltimore. Rude staff was minimally helpful and informed me that only faxed orders are accepted out of state. So I wasted my time. Had to reschedule my appointment but with another Quest. I've used Quest for years in Oakland, California. Never had an issue.
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February 2022 by Sarah Hecker
I was in and out in like 10 minutes. Had an appointment to get some routine labs done and couldn't be happier with the experience. I'm usually a bit nervous around needles but they were friendly, efficient, and painless when drawing my blood. Would definitely choose this location again if I needed to (they even have a parking garage nearby for your convenience!)
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January 2022 by Robyn Schuerholz
Went to get a COVID PCR test and our technician Phyllis was amazing. She was so kind and helpful and patient with my family. Was a great experience.
