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March 2024 by Sean Choi
2nd time trying their burger. Did not disappoint.
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March 2024 by More than best Foodies
Good food with small portions. The portions don’t match up with the price. Me and my family were hungry later on at night. Other than that the milk shakes are really good.
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February 2024 by Shiva Dev
Go to this particular Towson shack for ambience, the classy people and bars around.
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January 2024 by mcthurlow
Whoever owns this franchise needs to retrain their entire staff including their manager- the rudest, most unhelpful and disengaged employees I have ever seen. Sloppy, in your face rude, manager ignoring customers and an entire pickup line to text (BOH had to tell her to turn around). They pile bread infront of the Togo window so they don’t have to walk to the pickup window. They don’t put mobile orders on the mobile order racks, instead they keep them behind the counter because again- they’re too lazy to walk from behind the counter to the station. This makes picking up a mobile order x10 longer- as there is a line and inattentive employees. They also love to lock and close 10-15 minutes before closing. Also the vulgar music and staff screaming while blasting it with kids inside is a nice touch
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January 2024 by Clinton
This is my first time coming to Shake Shack. The vegetarian options are fantastic and the food and staff are amazing! Everything was made exactly as ordered. I personally have many food allergies and the app's description of allergens was PERFECT! My family and I will certainly come back again, especially because of the kind staff.Vegetarian options: There are more vegetarian options than most places and they're all delicious ?Dietary restrictions: The app and kiosk have more allergen information that most places. This is very important.
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January 2024 by Alvin Harrison
First time there and I enjoyed the experience. Server was blah. But, enjoyed the food and atmosphere.Parking: Across the street, but accessible.Kid-friendliness: Nice family atmosphere.
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December 2023 by Dana Alexander
Brandon poist is the man at shake shack in
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December 2023 by Geo
We gave it a second try and were very disappointed. While I don't mind waiting (which was 10-15 minutes), the fries were cold and dry, they forgot the side of sauce and the few condiments they had on a counter were minimal if that. Just a handful of ketchup packets and salt, pepper and sweetners. The burger was alrighht. It was hot at least. The shack sauce was pretty bland. What is it??? On the upside, the music was alright, it was clean and staff are friendly. But next time, it's Burger Bros. for us!
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December 2023 by Wilson Chu
Burgers were good quality, definitely better than the other fast food burgers. The fries are perhaps best among all fast food fries.
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December 2023 by Tajuana Alston
Charles Wynn has great customer service!He welcomed his customers with a beautiful attitude!Food was amazing I really enjoyed the atmosphere as well!
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November 2023 by Cydnie Jackson
Manager Brandon was so nice and helpful! He made my first visit to shake shack a great experience all around! This location is well ran, clean and the food is amazing!
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October 2023 by Icylinn
The people that worked tonight until 9pm need to get fired. Every single person who worked tonight was very rude and nasty towards me. The big old lady even got in my face and told me to get out because they close at 9 when I came in at 8:50 and nobody told me nothing. Y’all don’t need to work at shake shack where you have to handle food if you’re gonna have an attitude. If you close at 9 you close at 9 simple, not 10 minutes before and then have the door still unlocked like that’s ridiculous. Also the cooks are rude as well one of them told the others to turn the grill off then smiled in my face saying “check google next time we close at 9”. You shouldn’t hire people at a place dealing with customers if you have an nasty attitude and can’t deal with simply telling someone you’re closer even though you weren’t. There was actually a whole bunch of other people sitting and eating and one even was receiving a order they did online. Im a nice person so I was respectful but they don’t deserve to have a job either of those employees working tonight.
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October 2023 by Christina Armani
Tried to do a DoorDash pick up. I wasn’t greeted at all and a few other people came in and got their orders. UNACCEPTABLE ??? After a minutes of being ignored I cancelled my order. I was looking forward to it will not stand for this mistreatment. It will be at least a year before I try again. I can take my money elsewhere.
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October 2023 by Maddie N
Shake Shack definitely cures the craving for a burger, but they’re much pricier than anywhere else for their size. While I love the smashed patties with crispy edges, it’s hard to justify paying $9 for a burger. I don’t come here often because of that, but it’s delicious whenever I do.
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October 2023 by Munchie L.
if I could give this zero stars I would, everybody here is just utterly rude & have very horrible attitudes. very ghetto & wouldn't recommend spending any money here honestly.
