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September 2024 by 54 Black
I bank here often. I rarely write reviews, but if this branch has complaints, it's definitely not the folks who work there. One lady of not the friendliest. But that said, they're always very professional.
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December 2023 by Chris Barnhill
Bank is fine
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July 2023 by Aneesah Blocker
Unprofessional tellers wasted my time and money. Might as well be Truist check cashing center definitely not on the caliber of a real bank institution.
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February 2023 by Liza Loza
Highly recommend this location*** :) Just went here for what I thought would be a fairly complicated thing (changing the name on my account). Not only was it simple and efficient, but the two women who helped me were so friendly and lovely to talk to!
***Edit in 2022: Once SunTrust/BBT became Truist, I found it impossible to use their services and ended up closing my accounts there. This could be because I don't live near a physical location so I had to rely on their customer service by phone. SunTrust always had fast and helpful customer service. With Truist, I always had to wait on hold for at least an hour and while the reps were very friendly, they didn't actually have the power/access to help me with any of my requests.
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July 2022 by Abber Knott
Manager couldn't careless about there clients and pushed you off bc he is too busy. I left and went to a Kenilworth TruistAnd was taken care of immediately. Got paperwork done and he actually wanted to help. Thank you Daniel. The York rd manager should be fired. AWFUL
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December 2021 by Liza Miller
Highly recommend this location :) Just went here for what I thought would be a fairly complicated thing (changing the name on my account). Not only was it simple and efficient, but the two women who helped me were so friendly and lovely to talk to!
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February 2021 by Mr. Anderson
Its junk maaaan
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July 2020 by rstratton45
BAD experience!!!!! I opened up a new (business) account and ordered checks for this account. I paid almost $300 for, what they call "Next Day Shipment"... I get it, you give time for production and another day for shipping but my checks took a while week! Dont think the personnel at this branch knows the procedures to ordering checks and if they do, they just dont care about clients!
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May 2020 by David Anderson
Its junk maaaan
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August 2019 by William Andrew Perry
Opened account at bank then 2 days later they close account without giving a reason why. Talked to serveral other high level people who are friends that work in other banks and they never heard of such bs. SunTrust is awful bank and will just waste your time. The woman who I work with was great and should work for a normal bank but don't go near SunTrust.
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August 2019 by Jamie Elliot
It's official when my Check hits Thursday I'm just gonna close my account. I have had it with the robbing this bank does to people! The fees are outrageous and just magically appear they make policies along as they go it seems. Ridiculous!
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December 2018 by Stephen Shepard
Poorly trained employees and not business-friendly! Tried to open a new business account here but left because the employee took forever, didn't seem to know what he was doing, and said they did not have a manager. Also, this financial institution's fees are high and unjustified.
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November 2017 by james chadwick
wash works here!!!!!!!!
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October 2016 by Simeon Owens
They have drive thrus but they are rarely open...
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January 2015 by Janeice Miller
they don't have deposit slips inside nor was I provided a receipt from the one on Joppa Rd
