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December 2023 by Catherine R.
This was the worst Target experience I've ever had. No carts or baskets. No team members seemed to want to work. Line for check out was 10 people deep. Chaos.
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November 2023 by Drew B.
No, order you wait forever and then they tell you they don't have it, but you already have paid?? Ordered six things got one?
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November 2023 by Breanna G.
This target customer service and returns is probably the worst managed part of the store I've ever seen. You have one return/exchange lady with a line that goes all the way back to the pharmacy. Mind you the lady on the register is slow as can be with no sense of urgency. But they sure do have enough employees to run orders out to your car. This target sucks and I would avoid doing a return or even shopping here. The customer service manager should be ashamed of theirselves and there should be a new method of returns.
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November 2023 by Brooke P.
Strangely combative customer service. I was sarcastically told "congratulations on your observation" when I noticed a price difference of $3 on toothbrushes I scanned. I'm sure my interruption asking for assistance at self-check out caused a back-up and stress for the employee, but it's not something a customer should have 1. To address because prices should be accurate 2. To be spoken to in a confrontational manner. It was shocking to even be in a tense situation over such a minor issue.
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October 2023 by Kevin M.
This is the second time I've had an unsatisfactory experience with Target when placing an order for pickup. Target sent me an email that my order was ready for pickup but unbeknownst to me they sent me another email that my order was incomplete before I arrived at the store. Only one of the items was available. Had I known that I would have cancelled the entire order and shopped elsewhere. I called Target Customer Service. Their response was that they would pass along my complaint to the powers that be and offered to help me find the products I wanted to purchase at another Target location. Not an offer to ship it to me or some type of compensation for my inconvenience. Save yourself the trouble and shop somewhere else when shopping online.
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September 2023 by Vicki K.
I would give you zero stars if that is an option. The store is filthy. So many boxes of product on the floors in most aisles. It is impossible to get up most aisles due to boxes and boxes. Most are not on skids at all. Just on the floor. If you have mice, which I have seen here before, you will have them chewing into the boxes. I was informed by the cashier that I needed to put the hand held basket away by the wall. I am not a paid employee that I need to put away the basket. Yes I will put the shopping cart ( that is if you have any) away. After I stated I was not going to put away my basket because I am not paid to work at the store, he decided to count in German and inform me he was going to speak in German to me. I do not feel that is appropriate at all. If I am in a foreign country that is one thing. The floors are the most disgusting things I have ever seen in any store.
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August 2023 by Simone S.
HIPPA VIOLATION. UNPROFESSIONAL. I was picking up meds for a coworker who is out of the country. They refused to extend her pick up date another day for her to get it herself. Fine. I had to provide identification... fine. The pharmacist pulled up MY records although he was handling my coworkers meds after I provided HER information and repeatedly stated this is for my friend/coworker. He turned one of the medication bags around and announced that I am on the medication he was handling and have taken it before... IN FRONT OF A LINE OF PEOPLE. Mr. Mahan the pharmacist at Target is very inappropriate.
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December 2022 by Emily L.
This target is an absolute disaster. Stuff is always everywhere. Never cleaned up. Lines are always excessive and always seem only self check out is open but half the spots are out of order. It always just seems unkempt. It definitely needs some work.
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December 2022 by CJ T.
Out of all the Targets I have been too this one in Towson is by far the most chaotic. Every time I come to this store there is merchandise strewn all over the floors. The ambiance reeks of unpleasantness and disdain. It's so sad because I love Target. I thought with the renovation on the inside it would improve but everything unfortunately remains the same. I would suggest driving a little further to the White Marsh or Hunt Valley Target. You'll be glad you did.
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January 2022 by Lorin S.
I only come to this place out of convenience, this is the closest one to my house. But this place is awful. Always merchandise all over the place in the clothing and toy sections. Never not come in with more than 3 registers open, always a long long line for self checkout. The last two times I have been here to shop I have literally returned everything to the shelf cuz I was not waiting in a line back to cosmetics.
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April 2021 by Markia H.
I hate this target I wish they would close it down. Every section is a mess, curbside takes too long and they never have anything. You're better off going to the middle river or Cockeysville location.
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August 2020 by Molly B.
Shout out to Target for the super fast curbside pick up today. I have NEVER in my existence, anywhere, received an order so quickly. I typically despise downloading apps, but you need to do it in order to use curbside. BEST DECISION EVERYou have to click the app to let them know you're on the way. Welp, I'm literally pulling into a space, not a designated one mind you, because those are all taken. Anywho, I didn't even get the gear in park and an employee was at my car window. So after being scared to death I was highly impressed. I went from to The employee told me they have gps to see our movement. Needless to say, I'm never going inside a Target again. I'm a Curbsider For Life
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July 2020 by Tasia R.
Now I understand that the stores have limits on items due to the pandemic. I am a licensed child care provider providing free child care to those essential workers through the State of Maryland. I went to the White Marsh location and they lifted the limit of cleaning supplies for me due to me having the letter from the state as well as my provider license. White Marsh location thanked me for my service and allowed me to purchase additional supplies. This Towson location was not helpful at all. They had a surplus of disinfecting wipes (freshly stocked) and they would not allow me to buy one extra box. The cashier told me she was the supervisor and that no matter what documentation I had she was not willing to work with me. Terrible service. Thought it was weird that one location was completely fine with it and the towson location treated me as if I had asked for extra sauce at McDonalds.
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March 2020 by Brittany V.
The Target Store Towson (Towson, MD) should be ashamed of themselves. In a time like this CLEANLINESS should be FIRST on their list. When I went into the women's bathroom I found it to be filthy. There was fecal matter on the floor, several stalls were out of toilet paper, and one sink did not work. I then went to "guest" services and informed them of the issue. For several moments I walked around the store and then returned to the bathroom, which I thought would be clean by now. WRONG. So then I went to the security guard and informed him and his reply was only ONE person is allowed to clean the bathroom and they happened to be on break . Let's just say I will not be returning.
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November 2019 by Mindy G.
this store is the ghetto version of target. the parking lot is a zoo, the employees are ignorant, rude, and useless, and the aisles are a mess. they had nothing that i needed, merchandise all over the floor. stephanie, one of the employees, was extremely rude to both my children and myself. avoid this location