-
February 2024 by pedro m
People were courteous, professional, and fast (educated and fast bilingual ladies at the front desk)the department manager not so sure,,when I got my car back she was more like here are your keys and goodbye.I didn't have a chance to test drive and see how the repairs were,,front passenger tire makes a lot of noise when driving and the ac does not work.I called about 5 days ago and front desk ladies are expecting me in the next week or so.
-
January 2024 by Natasha Isaac
This is my second time getting work done from them. Both experiences were pleasant, and they communicated what step the car was at and gave me a pretty decent time frame for it. So far, everything has been great with them. No complaints. Also, the explained what exactly needed to be done, the reasons behind it, and how long it roughly takes to complete it.
-
January 2024 by Laveria Whitby
My girlfriend , her insurance company told her to go to this auto repair shop and they did not fix her call the way it should have been fixed from the accident that she had the first time. Then she had to take it back a second time now she’s going back for a third time stay Away from this auto repair shop their work is no good at all. Thank you.
-
January 2024 by Oscar R Chicas flores
This workshop is a Garbage they had my car for 5 months and they didn't finish Melo but they rerouted the same thing
-
November 2023 by Hamal T
Thanks to everyone there for a great customer service. I really appreciate all the staff.✅?
-
September 2023 by Deron Williams
Always does a great job on repairs. Bee going to these folks for years lolVery convenient for me considering I live 6 minutes away from the shop.
-
August 2023 by Kennedy A.
After my friend and I experienced a terrible hit and run incident we were referred to this Geico approved body shop. Although there was damage to the grill and the front driver's side, the car was still drivable (no fluid leaking, no air bags deployed etc). Therefore our main goal was to determine the estimate to exterior damaged portions. But after getting an extremely high estimate that Geico was not pleased with and were not willing to pay, the shop decided to list the vehicle as totaled. I am unsure how they are considered to be an approved body shop or truly allowed to be in business at this point. Their business practices appear to be extremely shady. Just because they are not willing to negotiate on pricing with an insurance company they are partnered with, does not give them the right to list the car as totaled when it is drivable. Following various second opinions, we found a shop that is willing to repair what is needed for a reasonable price. Two other shops looked at the car personally and disagreed with the total ruling & were pissed off for me. These shops agreed that E&J are extremely overpriced and charged for unnecessary things.
-
August 2023 by J P
My vehicle was taken here after a collision in April. After multiple times of being told my car was being worked on(and it wasn’t, first date of notification in writing that it was being actively worked on was 5/23 and then told weekly it was just starting), lack of communication until I began to push, excuse after excuse, 1500 in rental fees outside of my policy due to their lack of timliness- we finally got our vehicle back after 2 months. However- I’m missing my front license plate, a metal clip was left out when placing the bumper back on so it’s not aligned properly and I can see the metal, the passenger seatbelt was left unattached, and one of the specialty sensor’s randomly works but not consistently. There is no excuse for a vehicle to be returned with this many issues. I didn’t even realize my plate was missing until I was traveling and in a parking lot. Will they fix these issues? Sure. But this has been the worst experience I’ve had when dealing with repairs to my car.
-
March 2023 by Chris Spriggs
If i could give this place 0 stars I would. I came to get work done on my vehicle after an accident. My previous insurance (GEICO) recommended this place to me. Long story short, these THIEVES charged me for a front alignment they never repaired/replaced. Christy Sweet is the "manager" i worked with. Her father is the owner of the shop. I'm telling you this info as a warning to stay away them and this establishment. I DO NOT recommended this place.Service: Body & Trim
-
July 2022 by Becky Gibbons
They do great work! Very happy with my repairs. Everyone was very helpful and knowledgeable. Office is well organized. Thanks
-
June 2022 by R. Sutton
From the recommendation of Geico, my Hummer was taken to E & J Auto Body. From Ashley at the front desk to Christi, the Geico Adjuster, my experience was great! The young man (whose name escapes me) that completed the initial estimate was professional and fun to work with. The automatic text messages although inaccurate was nice to receive. On June 1st, I called to get the status of my truck. I was on hold for a long time. But, Ashley came back with the information I asked for. Today, June 3rd, I picked up my Hummer and, was disappointed. Not towards E & J but, because my brush guard had been discontinued and that the body shop had put a replacement guard on my truck. It is not the body shops fault that the part is discontinued. It would have been appreciated if I was called and informed of the guard the shop had ordered to put on my truck. I more than likely would have said, No Thank You!. I must say, when Christi saw my disappointment, she not only worked to smooth the matter, but she went above and beyond to make sure I left E & J Auto Body as close to satisfied as possible. Not only did Christi take my disappointment seriously, she was professional and very apologetic. She let me know that customer satisfaction is key!This was my first time at E & J Auto Body. The professionalism and great customer service I received will definitely bring me back as well as recommend E & J Auto Body.Thank you again Christi and everyone else I worked with at E & J Auto Body!Service: Body & Trim
-
June 2022 by Rennetta S.
From the recommendation of Geico, my Hummer was taken to E & J Auto Body. From Ashley at the front desk to Christi, the Geico Adjuster, my experience was great! The young man (whose name escapes me) that completed the initial estimate was professional and fun to work with. The automatic text messages although inaccurate was nice to receive. On June 1st, I called to get the status of my truck. I was on hold for a long time. But, Ashley came back with the information I asked for. Today, June 3rd, I picked up my Hummer and, was disappointed. Not towards E & J but, because my brush guard had been discontinued and that the body shop had put a replacement guard on my truck. It is not the body shops fault that the part is discontinued. It would have been appreciated if I was called and informed of the guard the shop had ordered to put on my truck. I more than likely would have said, No Thank You!. I must say, when Christi saw my disappointment, she not only worked to smooth the matter, but she went above and beyond to make sure I left E & J Auto Body as close to satisfied as possible. Not only did Christi take my disappointment seriously, she was professional and very apologetic. She let me know that customer satisfaction is key! This was my first time at E & J Auto Body. The professionalism and great customer service I received will definitely bring me back as well as recommend E & J Auto Body. Thank you again Christi and everyone else I worked with at E & J Auto Body!
-
January 2022 by Michelle Morris
Service is ok kept my car to long. Rhe Service was nice and customer service is on point
-
December 2021 by Robert Winter
I've been taking my vehicles to this place for over 25 years, very good place highly recommend,
-
November 2021 by Roberta S White
It's sad that one must know insurance jargon in order to get a fair deal.This company company repaired my car. I remember looking at the front end of the car wondering why something looked different. A year later, my sister told me my front, right light was out. I went to the car dealership. It was at that time the service provider explained that this company put the wrong light on. I called my insurance company who then told me the dealership used after market parts, etc. Conversations regarding repair ensued between the insurance company and E&J. I sent pics of the front end of the car. The appropriate front light looks like a beautiful cat eye. The light they put in was square and the casing around it was scratched up. It took almost a month for everyone: the insurance company and E&J to get on one afford with me. I had to follow up with both businesses far too many times to be healthy. In the end, E & J did a fabulous job, but the road to get there was painful.
