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June 2025 by certifiedsan
I rarely leave reviews, but after nearly a month of frustration, I feel compelled to share my experience with this bank’s credit card services.
I was approved for my very first credit card on May 28th. I was initially told it would arrive in 7–10 business days — a reasonable timeframe, I thought. When that came and went with no card, I called again and was then told it could actually take 10–14 business days. Confused by the shifting timelines but still hopeful, I waited.
After the 14 business days passed, still with no card in hand, I physically went into the bank. A representative there informed me I would be reissued a new card, and this time it would be expedited. I was told the card should be in my mailbox by Monday.
It is now Wednesday, and once again, there is no card. I am beyond frustrated. What was supposed to be a simple and exciting milestone — receiving my first credit card — has turned into a drawn-out, exhausting, and disheartening process.
What’s worse is the lack of transparency from customer service. Not one representative has been able to clearly explain why there are delays or what’s actually going on. How long should it really take to print and mail a piece of plastic?
At this point, I am seriously second-guessing my decision to open a credit card with this bank. If the card is not in my mailbox by tomorrow, I will be closing my application and moving to another bank that can actually follow through on their basic services.
And let me be clear: if I’m told once again that another card will be sent with the same empty “7–10 business days” promise, I will close my account entirely and will never do business with this bank again. I also will not recommend this bank to anyone — not for credit cards, not for checking accounts, not for anything.
This has been nothing but a waste of time, energy, and trust. Do better.
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June 2025 by Who cares
Garbage institution. Denied membership with 838 credit score. Don’t waste your time applying. There are better run credit unions.
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December 2024 by Jerome Thomas Jr
Great customer service.
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July 2024 by Yanilsa Martinez
Worst customer service. They lack of professionalism and are not helpful at all.
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May 2024 by Mark Allshouse
Stunning incompetence here. Simply paying your NASA credit card bill can be utterly frustrating. Customer service is equally terrible. Each update to their website only makes things worst. They absolutely refuse to improve their customer experience in any way. It's actually kind of surreal that a business would insist on being this bad when they could obviously improve. Beware.
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May 2024 by Stephanie Wilson
NASFCU operates like a bank, nothing special. They charge unbelievable fees and the customer service ppl, especially at the Bowie branch are very rude and unprofessional. I've been banking with them for 10 years and they have not offered me not one product. I've been able to get CC's and car loans elsewhere. I am in search of another credit union and will consider Navy Credit Union Instead. I believe the ppl/underwriters at NASFCU for CC's, Home Loans and Car loans are racist.Good riddance when the time comes.
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March 2024 by Motown Indiga
I've been a member nearly 30 years. My membership longevity has been a testament to my satisfaction. However, this evening I've had to bear the unacceptable inconvenience of being unable to reset my password online. What type of 21st century financial institution doesn't have this functionality accessible 24 hours a day?
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November 2023 by Ellyn G.
1 star for this credit union is 2 too many. It's takes months of endless requests for repeated j formation and at least 2-3 weeks between any meaningful communication. This is the agency putting us on the moon but they can't open a simple savings account?! Something fishy is going on here. Yelp is nice but I'm about to request a formal inquiry with the NCUA to have them investigated.
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June 2023 by E. B.
Put in application to open acct/CD. Got a response that I would get a response in 24-48 hours. 72 hrs- no reply. Waited on phone over an hour. I was told wait longer. Got another email that said they would get back to me in 24-48 hrs. 72 hrs later, called and told wait longer. Got an email that they need my driver's license. I called and asked why my passport that I had provided at their request was not valid. I was told that they used to accept passports, but now they only take state IDs. Why have it in your application process then!?! I had moved money into my checking account for the CD and missed out on a couple weeks interest. Taking my money elsewhere. Reps on phone very polite when you finally get to them, but what a huge time waste. I paid out more in wasted time than I will get back waiting to get an account and invest with them! Going elsewhere. Might be a lower interest rate, but if they give me fewer problems opening account, it will be worth it!
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April 2023 by Steve C.
I made a contribution to my daughters Virginia 529 account by ACH transfer at the end of December. At the time I had more than enough in the account to cover the transfer but NASA FCU refused the ACH transaction. I was notified January 4, which was past the deadline for 2022 tax deductible contributions. When I called I was told there was a hold on the account which resulted in not enough funds to cover the ACH transfer. I asked what the hold was for. After more than a week with no response I called and was told that they determined the hold had been placed 3 years prior to secure a credit card by another credit union that NASA purchased. The credit card account was closed at the time of the merger. I said "so NASA had no valid reason to refuse the ACH transfer" and was told they refused it because of the hold. I said "the hold was not valid at the time of the transfer" and was told the the hold was in place at the time. I think you see where this is going. They refunded the overdraft fee but now I'm not able to claim the tax deduction for the contribution plus since VA 529 wasn't notified of the returned deposit until after 1/1/23 it shows as a deposit in 2022 and a non allowed (not educational expense) withdrawal in 2023. Which will have to be explained to IRS - just great. Bottom line - DO NOT EXPECT NASA FCU TO ADMIT THEIR MISTAKES.
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March 2023 by L. Haynes
From the Branch Manager to the Tellers/Associates, this location is superb! They go above and beyond for their customers!
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March 2023 by rohan mcdowell
The staff was very helpful and cuterous. Thank you
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January 2023 by Crystol Stallings
I’ve been with NASA for 15 yrs at the MD Upper Marlboro branch an I’ve never had any issues customer service has always been Good when ever I needed to call
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December 2022 by Lady Gordon
I have been banking with NASA for over 25 years. I have no complaints.
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October 2022 by Steve L.
In trying to get information on a HELOC for my mortgage I encountered an inexperienced loan officer. He was Nicholas DeSouza. He was slow in his response and had said he had been out of the office. He was quick to rush to not be helpful in what would be needed or how to get this approved at NASA Federal Credit Union. When asking for assistance there was no problem solving, next step actions or providing a solution. Only that if I didn't like it he could notify his manager to have it reassigned to another loan officer. Being a NASA Federal Credit Union member for 12+ years with multiple accounts (checking, savings and credit card) it's tough to believe that the credit union is any different than big banks. It seems Mr. DeSouza misses the mark on member services. Certainly in this 2022 rising interest rate era he fails to see where he can gain a long term member for the credit union and potential refinance when rates settle in the next year. More importantly his response of I have been out of the office for a few days and that's why I didn't respond only shows that no is there is no willingness to have a personal touch with a phone call to discuss possible solutions. Maybe better training is needed from inside the credit union to be better ambassadors for their members of the credit union. Very frustrating as credit unions are supposed to take care of their members.
