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November 2023 by Ellyn G.
1 star for this credit union is 2 too many. It's takes months of endless requests for repeated j formation and at least 2-3 weeks between any meaningful communication. This is the agency putting us on the moon but they can't open a simple savings account?! Something fishy is going on here. Yelp is nice but I'm about to request a formal inquiry with the NCUA to have them investigated.
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June 2023 by E. B.
Put in application to open acct/CD. Got a response that I would get a response in 24-48 hours. 72 hrs- no reply. Waited on phone over an hour. I was told wait longer. Got another email that said they would get back to me in 24-48 hrs. 72 hrs later, called and told wait longer. Got an email that they need my driver's license. I called and asked why my passport that I had provided at their request was not valid. I was told that they used to accept passports, but now they only take state IDs. Why have it in your application process then!?! I had moved money into my checking account for the CD and missed out on a couple weeks interest. Taking my money elsewhere. Reps on phone very polite when you finally get to them, but what a huge time waste. I paid out more in wasted time than I will get back waiting to get an account and invest with them! Going elsewhere. Might be a lower interest rate, but if they give me fewer problems opening account, it will be worth it!
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April 2023 by Steve C.
I made a contribution to my daughters Virginia 529 account by ACH transfer at the end of December. At the time I had more than enough in the account to cover the transfer but NASA FCU refused the ACH transaction. I was notified January 4, which was past the deadline for 2022 tax deductible contributions. When I called I was told there was a hold on the account which resulted in not enough funds to cover the ACH transfer. I asked what the hold was for. After more than a week with no response I called and was told that they determined the hold had been placed 3 years prior to secure a credit card by another credit union that NASA purchased. The credit card account was closed at the time of the merger. I said "so NASA had no valid reason to refuse the ACH transfer" and was told they refused it because of the hold. I said "the hold was not valid at the time of the transfer" and was told the the hold was in place at the time. I think you see where this is going. They refunded the overdraft fee but now I'm not able to claim the tax deduction for the contribution plus since VA 529 wasn't notified of the returned deposit until after 1/1/23 it shows as a deposit in 2022 and a non allowed (not educational expense) withdrawal in 2023. Which will have to be explained to IRS - just great. Bottom line - DO NOT EXPECT NASA FCU TO ADMIT THEIR MISTAKES.
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March 2023 by L. Haynes
From the Branch Manager to the Tellers/Associates, this location is superb! They go above and beyond for their customers!
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March 2023 by rohan mcdowell
The staff was very helpful and cuterous. Thank you
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January 2023 by Crystol Stallings
I’ve been with NASA for 15 yrs at the MD Upper Marlboro branch an I’ve never had any issues customer service has always been Good when ever I needed to call
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December 2022 by Lady Gordon
I have been banking with NASA for over 25 years. I have no complaints.
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October 2022 by Steve L.
In trying to get information on a HELOC for my mortgage I encountered an inexperienced loan officer. He was Nicholas DeSouza. He was slow in his response and had said he had been out of the office. He was quick to rush to not be helpful in what would be needed or how to get this approved at NASA Federal Credit Union. When asking for assistance there was no problem solving, next step actions or providing a solution. Only that if I didn't like it he could notify his manager to have it reassigned to another loan officer. Being a NASA Federal Credit Union member for 12+ years with multiple accounts (checking, savings and credit card) it's tough to believe that the credit union is any different than big banks. It seems Mr. DeSouza misses the mark on member services. Certainly in this 2022 rising interest rate era he fails to see where he can gain a long term member for the credit union and potential refinance when rates settle in the next year. More importantly his response of I have been out of the office for a few days and that's why I didn't respond only shows that no is there is no willingness to have a personal touch with a phone call to discuss possible solutions. Maybe better training is needed from inside the credit union to be better ambassadors for their members of the credit union. Very frustrating as credit unions are supposed to take care of their members.
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August 2022 by Kenji Y.
Just wanted to send over a thanks for the great rates and your customer service is always fast and helpful. One time the rates were raised right after I opened/deposited and the CSR was happy to give me the new rate. Thank you I'm a little worried from reading the other reviews, but so far... I'm pretty happy with them. The only drawback on their CDs is that the early withdrawal isn't so graceful.
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November 2021 by Shan Shan
Awful bank, I wouldn’t trust them with a penny. To many security breaches and fraud
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September 2021 by Curve57
Worst bank I've ever had. The fees and let me tell you surprise fees a absolutely ridiculous. If you aren't part of the top 1 percent club don't even bother with applying for a loan. You can literally choose any other bank and get treated better.
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February 2021 by Kenneth C
Beware will charge $10 every time you need to make a payment through the phone, imagine being charged to make a payment to them. Then they say you can mail it well I don’t mail things and stuff can take weeks in the mail or get lost. Find a different credit union
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July 2020 by Frank S
I get a email from these people offering a credit Card - very cool I thought. So I apply, then they start asking me for pay slips which I thought was odd -but I sent them in. I then get a email from them saying my loan e-sign documents are ready for me to be sign??? What BS is that, really? I will not sign anything and you have lost a potential client for shade business practices.
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June 2020 by Shayna Brawley
Just started an account with this company. I was currently charged twice for a payment and I am having issues getting a refund. They tell me even if they process the refund, it can't be returned to the account they retrieved it from. Instead they'll put it in a savings account- they'll hold on to it until they can charge you again. Then they put me on hold for 20 mins. just to say they'll call me back. To make matters worse, this is only my 1st payment! Normally companies at least pretend to care about their customers before trying to cheat them, but they jumped right to it. #nolube
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November 2019 by Keith Collins
I love this credit union
