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October 2023 by Aliilai13 Wrning
Have been a member for years. Always professional and efficient. I prefer to go inside to do my transactions. Line isn’t as long and moves quickly. These days most times there isn’t even a line.
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October 2023 by Thomas Gabri
My experience was amazing and accomplished with much ease. Absolutely skilled at her craft and a valuable worker in the banking industry...Julien helped us
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September 2023 by Derrick
Brittany was amazing! Extremely helpful and answered all my questions. I know that when I go in and see Brittany, I will leave will all my issues and questions resolved. Thank you so much!
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September 2023 by JC JC
I was having a bad day overall but I made a visit to your location and really appreciate the customer service and actually meeting people who want to help me. I believe it gets lost sometimes that customers still appreciate the customer experience. Thank you to Gabbiel and team.
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September 2023 by Michelle Dansby
Ms Monique Makins did a wonderful job with setting my acct up and giving me additional information on a financial investment.
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September 2023 by Wanda Smith
So very very grateful for the help I received from. Ms Juleen Lee. She took the time to assist me with finding information. She was very professional and helpful. I am so thankful to have waited to have her help me. Her attitude actually made my day, knowing that kindness does still exist.
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September 2023 by Janet Saffell
9/18/23Monique Makins was my financial service representative… she was so patient and kind to me and help me get my account up-to-date… I really appreciate her customer service and her kindness and I will be referring Andrews credit union just because of her… thank you so much
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September 2023 by Kelly Robinson
We came into the bank to conduct one transaction. When Monique Makins looked at our account she offered some suggestions that helped to make our accounts more fiscally sound. Thank you Monique!!
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September 2023 by Geovanna Garcia
Ms. Juleen Lee was very professional and made sure that she was able to make it possible for my loan application to go through in such a short period of time.
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August 2023 by Winonna Holton
Ms. Lee has been helping me diligently with a personal matter. When I’ve called and/or emailed her, she’s replied back in a timely manner. She’s assisted me in receiving funds back to my account. This has been a stressful situation, however she has done all she can to assist me and her assistance is appreciated.
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June 2023 by JOYCE LIGGINS
ATM machine is always broke. No one knows anything. Every Monday morning the machine doesn't work. For the last five days the machines has been broke and no one has came out of the bank to check it. This is at the Waldorf branch.
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June 2023 by Anita Cherry
Branch locks the doors prior to closing hours. Arrived at 12:57 doors locked when they close at 1pm
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December 2022 by drwpsych
Terri gets five stars. I am a new customer and she helped me open a share account and CD on 11/15/22. She was engaging and professional. However, the police officer who was stationed there around 11 am glared at me and looked me up and down in a hostile manner when I entered the credit union. He gets zero stars which brought this rating down to an overall 3. Andrews FCU might want to shed their ghetto reputation by considering hiring cops who can better control their internal thought processes so clientele won’t feel policed just for entering the building. If I hadn’t wanted the CD rate so badly I would have left based alone on how he looked at me when I entered this establishment. The ignorant officers this credit union has a reputation for hiring aren’t a deterrent to crime; they’re a deterrent to maintaining your clientele.
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July 2022 by Morgan Spears
This is the worst banking experience I ever had. They don’t answer the phone, they have extremely long call back times, and when they note someone will call you back - they never do. It is beyond frustrating that it takes weeks to ever get into contact with someone and when someone does answer they are never the right person to assist you. Their phone tree is terrible - the options they have never coincide with the option you actually press. It’s so terrible.
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April 2022 by Marcus Matthews
Despite a near zero community transmission and no local mask mandate, they require customers to wear masks, but do not provide them.
