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April 2024 by Joshua Pinkney
I had an incredibly disappointing experience with Bank of America. Their customer service was abysmal, with long wait times and unhelpful representatives. I would strongly advise anyone to steer clear of Bank of America and explore other banking options."
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January 2024 by Dess Harley
I have been coming here for awhile but the lady at the front desk today was absolutely rude. I’m not sure if she is new but the way she handed me my money, didn’t even put it in an envelope. I asked her for an envelope she handed me a stack of 50. She threw my money. Just absolutely rude. I’m not sure if what her name is but she has dread locs, lipstick and glasses and brown skin. The worst customer service I’ve received here yet. Ugh.
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October 2023 by Alex E
I cannot even begin to tell you how horrible this branch is. Avoid going to this location at all costs. The ATMs take deposits and steal money, the employees inside are rude and awful and don't know how to help with anything except you depositing your money with them. I told them an ATM stole my deposit and then malfunctioned and they told me they couldn't help me because I didn't have an appointment. One of the managers, Stella, didn't know the number to call and said to call the number on the back of the debit card (which was the wrong number). She was so incredibly rude if I were a branch manager I would fire her. Everyone refused to help me and was extremely rude. This branch needs a complete overhaul. Despicable, disrespectful and useless employees work here. Shore United treats their people 10x better so I opened an account there and will limit my BOA transactions from now on.
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September 2023 by My Express Care Pharmacy
The manager was useless. Blaming the “system” and was not willing to “think” to help me resolve the issue.
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July 2023 by Jeffrey Wright
Bank of America has really fallen down when it comes to customer service. I have been a customer for over 20 years (business and personal) and still get treated as a stranger when I have to go into the bank.
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June 2023 by Dan Fishman
There are amazing staff working in Waldorf MD. Rita & Dennis have been professional and competent while also being kind and truly listening. I have never written a good review for a bank before, but I never had service this good before.
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April 2023 by Ahmad Nazir Nawazi
i drove 30 minutes to this location just to deposite a check i could have done it through my mobile app but there's a delay on larger deposite so i followed the line and when it was my turn the teller on far right didn't call me and her head was down pretending i want there so i went and said hi she looked up at me and gave me a nasty look i said hi how are you she wasn't busy or anything her head was down doing nothing so i said ive a check to deposite she took the check and throw the pink paper and slammed it and told me to fill this i was surprised i said i don't know how to fill it cuz i have never been asked to i said aren't you suppose to fill it for me she rolled her eyes and start filling it she was very rude and mean i believe her name was rudy or ruby i don't exactly remember she had an attitude i hope there was not even one star review cuz she doesn't deserve one star i hope my review help her get humble and professional and i know we all have a lot on our plate but still when we are at work environment we keep it professional i hope she doesn't treat other customers like she did me i won't go to this brunch ever again i rather drive an hour and take my business somewhere else than coming back to this location
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April 2023 by Charles Sidwell
Lone literally out the door. 4 teller windows and only 2 tellers on a payday Friday at 2 in the afternoon. Ridiculous!
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March 2023 by Alexander Eubanks
The attitude of one of the bank tellers was horrible today! I asked him to help me complete a deposit slip and he told me to step aside for other customers and refused to help me after I waited in line for an hour. He was rude and angry and needs to be fired. This branch was trash before, but it's a complete dumpster fire now. I received no help and had to leave with my cashier's check. I will be depositing these with Community Bank of the Chesapeake moving forward and not utilizing Bank of America with their multiple people running around with iPads in the branch doing nothing.
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March 2023 by Orlando Menjivar
Not sure what other folks experienced but this bank has the best associates I've ever worked with. Amazing people! Patience is a virtue
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January 2023 by Phyllis Slater
This is the worst branch I’ve ever experienced. The lines were long and I stood in line for over 45 minutes just to deposit money into my brother’s account. There were Associates walking around with Tablets in their hand, instead of helping to get the line down and only two cashiers. I have accounts with other banks and managers will step to the plate, by helping. This is my twice time having poor service with this branch
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December 2022 by Brandon
So I had to wait a little, but I was in and out without hesitation. Diana Chicas was very professional and very competent. I had to come and close an account, which didn't take long at all. 5 stars from me.
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November 2022 by Lennardoe Bannister
This bank is the worst bank I’ve even be too! They are so slow the line can wrap around the corner and they still only open one register! But they have ten people at the door asking how can they help you smh
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August 2022 by DrMichelle D.
It's 10:30am and they have one person working with a line to the back of the building. Why they find this acceptable is beyond me. I went there to pay off my credit card and am just glad they aren't my banker because I would fine a new one.
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August 2022 by Victoria A
Line are literally out the door. There are two tellers to serve customers. One employee stands at the door to “check in” guests. It would make too much sense to utilize ALL staff at the teller windows. It is quite ridiculous to deal with these sort of wait times to do business with your OWN money. I hate that it has to be difficult. If tables were turned, most banks wouldn’t hesitate to hunt you down if you owed them money. I understand running short-staffed is a nationwide issue but if you can’t accommodate customers—close the doors for business. This is just inefficient.
