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December 2023 by Caitlin Stuart
I prepaid for an additional driver that was not actually needed. I did not ask for a refund, but the representative at the pickup location insisted upon giving me one. She said I would see a credit on my credit card statement. However, no refund was given and no one reached out to tell me that I wouldn’t be getting one.
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December 2023 by Ronald Bell
Budget rental located at 3290 Lenoardtown Road, Waldorf, MD.20602 not ideal for rental.Closes before people can get home from work. Like it’s designed that way forcing you to pay for un-needed extra day. Closing at 5pm on week days is ridiculous!!!!
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November 2023 by Charlyn Smith Miller
I did not receive the vehicle that I requested at the time of booking. The SUV I received smelled like cigarette smoke in the interior. I had to spray the car with air freshener before driving it. Although the SUV was a comfortable ride, it was terrible on gas. I spent more money on gas than I did the actual rental.
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November 2023 by Francis Briscoe
Very happy with the rental, I have no complaints the staff both at the reservation of the vehicle and the delivery of the car for my use was superb. Keep doing what you are doing, we had a great experence.
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October 2023 by S T
This location is very convenient. There aren't many rental car places open on Sunday. This avoids the need to pickup and drop-off at the airport. The staff is very friendly and accommodating.
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August 2023 by Wes Hamilton
Worst place ever! Avoid at all costs and save yourself the trouble. I had a 8 seater SUV reserved at this location since two days before my arrival. On my arrival a customer is actively engaged in a argument with the receptionist. Oh, and there was only “one” receptionist. I waited 30 mins just to finally check in for pickup. After giving the receptionist my credentials she gets the keys and checks to see if the vehicle has been “released” in their system. Now here comes the B.S. I am told that the 8 seater Fords cannot be released due to a safety recall. My trip is the next day early in the morning to get my kid to college with his belongings, hence why I needed an 8 seater. Long story short no other Budget Rentals in the area to include the airport had any 7-8 seater SUVs so I could not get on the road as planned.My frustration is that there is no professionalism as soon as you walk in. Also if there was only FORD 7-8 seater SUVs on the lot which could not be released, why wasn’t I notified before hand so that I would have time to make other arrangements. This location is complete trash and you’ll notice too if you chose to do business there!!Rent at your own risk!!
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August 2023 by Nikkita Jackson
Great rental place. Came back home to surprise my sister for her birthday. Picking up the car was easy and the staff was friendly. Got an upgrade for free because the original car I was going to get check engine light came on. Dropping off the car was easy too. I will be using this rental car place next time I am in town.
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August 2023 by Michael Elmore
The process was up front and clear. The office staff was customer friendly and went above and beyond to provide the needed service. I would not hesitate to recommend the Leonardtown location to friends and family.
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August 2023 by Wesley H.
Worst place ever! Avoid at all costs and save yourself the trouble. I had a 8 seater SUV reserved at this location since two days before my arrival. On my arrival a customer is actively engaged in a argument with the receptionist. Oh, and there was only "one" receptionist. I waited 30 mins just to finally check in for pickup. After giving the receptionist my credentials she gets the keys and checks to see if the vehicle has been "released" in their system. Now here comes the B.S. I am told that the 8 seater Fords cannot be released due to a safety recall. My trip is the next day early in the morning to get my kid to college with his belongings, hence why I needed an 8 seater. Long story short no other Budget Rentals in the area to include the airport had any 7-8 seater SUVs so I could not get on the road as planned.My frustration is that there is no professionalism as soon as you walk in. Also if there was only FORD 7-8 seater SUVs on the lot which could not be released, why wasn't I notified before hand so that I would have time to make other arrangements. This location is complete trash and you'll notice too if you chose to do business there!!Rent at your own risk!!
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July 2023 by Ang V
What an EXCEPTIONAL EXPERIENCE @ Buget Car rental today in Waldorf MD Leonardtown Road. We had the pleasure of working with Tysha at the checkin counter. We opened the door to walked in, immediately greeted with a beauitful smile, and how can I help you?!!! She got right to work finding our online request ,engaged in great conversation as we are headed out of state on vacation. She went through the motions of the checkout process, explained in clarity any questions I had with the extra insurance coverage. In and out in less than 7 minutes. Our rental vehicle was ready at the front parkinglot for us. She escorted us to our vehicle and expressed hope for a wonderful and safe vacation for our family! NOTE TO MANAGEMENT:YOU DONT FIND CUSTOMER SERVICE LIKE THIS ANY MORE!!! Mrs. Tysha deserves a raise and a good pat on the back! It's been over a decade since I had such a memorable customer experience like this. Thank you Mrs. Tysha for your positive presence and out of this world customer service! ♥️-Vallandinghams
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June 2023 by Alonzo Turner-Bey
I had a BEAUTIFUL experience with the staff and service...the car was clean and a wonderful ride...the staff was very helpful at pick up and drop off ..I will be using them in the future..PRICE was more than reasonable
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June 2023 by Paul Benevides
Customer service was excellent and friendly, prices were fair and upfront. I was able to pick up the rental before my scheduled time without any issues. I was very glad it was opened on Sunday.
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June 2023 by Rhino
After ordering and pre paying for a car from the Waldorf Budget, we were refused a car because both my wife's and my license Floridians)were rejected by their 365ID system. We were then told we could go to Reagan Intl airport to rent because they dont use that system. (How were we supposed to get there?). This office couldnt refund the amt we had already paid, we needed to call the Budget home office and request a refund. Thanks for leaving us in a lurch. Budget never again.
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May 2023 by Vandaliah Aderholt
The customer service at check in and check out is great. I was always an Enterprise person, but switched to Budget within the last 2-3 years and have not been let down yet. I had 1 snafu a year ago but the immediately corrected the problem without question. Makes a customer truly feel valued.
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May 2023 by Reggie Williams
Have rented before and will definitely rent again. Car reserved was available. Smooth process to pick up and drop off car. Only thing, for night drop, sign states to park in Budget spaces. Company needs to identify those spaces so renters know exactly where to park the car. Other than that will rent again soon!!