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September 2023 by Cartier Blue
The lady that works here is nasty , rude and is a poor professional she had me waiting for hours yesterday while she attended several customers then told me they were gonna close after I waited !
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August 2023 by Wesley H.
Worst place ever! Avoid at all costs and save yourself the trouble. I had a 8 seater SUV reserved at this location since two days before my arrival. On my arrival a customer is actively engaged in a argument with the receptionist. Oh, and there was only "one" receptionist. I waited 30 mins just to finally check in for pickup. After giving the receptionist my credentials she gets the keys and checks to see if the vehicle has been "released" in their system. Now here comes the B.S. I am told that the 8 seater Fords cannot be released due to a safety recall. My trip is the next day early in the morning to get my kid to college with his belongings, hence why I needed an 8 seater. Long story short no other Budget Rentals in the area to include the airport had any 7-8 seater SUVs so I could not get on the road as planned.My frustration is that there is no professionalism as soon as you walk in. Also if there was only FORD 7-8 seater SUVs on the lot which could not be released, why wasn't I notified before hand so that I would have time to make other arrangements. This location is complete trash and you'll notice too if you chose to do business there!!Rent at your own risk!!
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October 2022 by Willie Weaver
Excellent price and price per mile. Also enjoyed the discount. However, I had to clean the back out before I used it.
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August 2022 by Asia F.
If I could give no stars I definitely would! The vehicle was atrocious. Smelled like dirty mike and the boys had an orgy in the car I rented. BBQ sauce on the ceiling, soda like sticky substance on the whole windshield inside not to mention. Didn't even bother wiping the car off after spraying it with water not cleaning it just spraying it. But I guess the plus out of having to give them one start the workers were decent.
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September 2021 by Hunter Davis
Rented a truck for one day. Picked it up at 9:30am and dropped it off at 12:30pm. Staff member was in the parking lot and told me to drop the keys in the drop box because he was helping other customers. I was then charged for two days and they won’t answer their phone.
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January 2021 by MsTria Y.
Do not ever rent from here very unprofessional, no one ever answered the phones. I'm a police officer and could not make it in before 5 pm so my husband brought me to drop car off because they don't no how to set up direct billing with Gieco ( I know wired right) but I tried to call them several times to tell them I drop car off and my husband is bringing key in. They never came into the office on Saturday or answer the phone. The truck is sitting in parking lot and I have keys:( .
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August 2020 by Kimberly R.
This is the last time they will get me!! I make a reservation and go to the location in Waldorf only to find out they have no available cars. I am told the same thing again amd again, they have more reservations than cars but noone bothers to notify the consumers or take their location off the list. Such bad business amd i will find another car rental location to spend my money. As a travel agent, I will certainly look elsewhere for my clients as well.
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June 2020 by K J
I reserved a truck and this place called me the day before to say they cannot get me a truck. If you want a truck to move do not rent from here. I even had this happen again from another budget location. This location is known to not have trucks. Poor customer service too.
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February 2020 by Sean Johnston
I attempted to rent a truck here.
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November 2019 by keshia Thompson
Please, Please do not waste your time or money going to Budget in Waldorf. We had a reservation for over 2 weeks and drove an hour to the location. Once we got there we were told they did not have any trucks available but we could wait 3 hours to see if someone drops one off. I asked him why didn't he atleast call and notify us when they opened he stated that he did not want us to cancel. I cancelled right there and booked with Uhaul. They don't even deserve a one star.
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June 2019 by Betty B.
This place is a total clusterfuck. Go anywhere else if you need a moving truck. Reserved weeks in advance and their employee wasn't even aware if they had a truck available when I arrived, took an extra hour just to locate one. Totally unacceptable when arrangements are made in advance.
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March 2019 by Woodie W.
I only gave 1 because I had to. Don't ever go to the Budget locations in Waldorf Md. I reserved a car a week ahead so I can get the car and hit the road. They didn't have the car and he made it seems like he was doing me a favor by offering me a bigger caravan or pick up truck. I also found out later by customer service that because I showed up 20 minutes early that was the reason the car was not there, but the employee called the women in my face, who had the car and she told him then she wanted to keep it. That's when I was offered the other vehicle's. But hey they got my money now so they don't care. I brought the car back a day early but still was charged for the day I didn't have the car. If you want to rent a car then be given what they want you to drive. You also can return the car a day early and still be charged. WOW Sound like other comments where they take your money and give you what they want. SCAM!!
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August 2018 by Christopher Terrell
I reserved my truck about 3 week's before my move. I show up to pick my truck up and was given a truck way smaller than the one I was promised. I returned the truck the very next day because I was unable to us it for my out of state move. I was still charge out of state fees total of $663.52 even know I didn't take the truck out of state or use barley any mileage at all and not to mention how I was given the wrong size truck and billed for it. When I call the office to speak to someone about it they NEVER answer the phone. Me and my family was totally rip off the customer service Sucks, they didn't give me the product I paid for and still billed me. They never answer the phone when you call the office. I highly recommend you use another company.
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July 2017 by Blanket Mann
Reserved a truck on 7/1 for 7/8, with confirmation number. Had four of us from various parts of Maryland coordinate our schedules to be in Waldorf that day to help parents move. At 9 am on 7/8, got a call from Budget that they had no trucks available to rent. We were already on our way there. What good is a reservation/confirmation if the company completely ignores it? Thankfully, we found a U-Haul dealer close by that was able to help us out. They will be getting my business from now on.
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March 2017 by Krystle Boone
Manager Dj is the worse.never ever go here they will try steal ur money out ur account. They will over charge you and lie. Had to call the police on them.Thiefs keep trying to give me the run around.