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March 2023 by Bethany Sansaver
They closed the store at 7:30pm on Feb 18, 2023 when the website says they close at 8pm. As a former build a bear employee this is ridiculous
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January 2023 by Melissa E.
First off, this was my first time experiencing build-a-bear which makes this review even that much more unacceptable for me. Granted, I went on New Year's Eve, however that should not have impacted the lackluster experience I received. One sales associate in particular, young Caucasian girl with French braids, was very snooty and gave the energy that I was bothering her. Every question I asked was met with a very disinterested response and basically left me feeling like she wanted me to hurry up and pay so I could leave. I truly should have left and visited the Annapolis Mall location, however I was up against the clock and needed my two baby bears that evening. The second sales associate was much more engaged and helped redeem my experience. I will never patronize this location ever and it's a shame this experience that should have been fun and joyful turned into such a disgusting feeling. DO BETTER with employees that truly want to WORK!Please note, the one star is for the very pleasant sales associate who was very pleasant to interact with.
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January 2023 by Donald Ward
Loved the variety of bears. Associates were very knowledgeable and helpful.
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October 2022 by Christine Bailey
The customer service here was okay. The two young ladies who stuffed the bears were very nice, the cashier was just okay. No one spoke though when we first entered the store. It was extremely dark in the store like some of the lights were out. The birth certificate machine (all three of them) were down and people (visitors of employees in the store) were sitting at all of the stations. It was an okay experience because the two young ladies were really nice but I have come in previous years and it was much better. I unfortunately wouldn’t come back to this store though because it doesn’t seem like they get much attention from corporate. Wish I had gone to another store.
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October 2022 by Damien Price
Had a great experience here today. Pam truly made my day. There are good people in the world
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September 2022 by Joshua Paicos
First time ever going to BAB. The employees were very nice, and made the whole experience amazing for my 2 year old. I will definitely be returning.
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July 2022 by C Ward
Good customer service but the selection of accessories was lacking.
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June 2022 by Donalyn Holloway
Staff was friendly & Quick. The store was not crowded.
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May 2022 by Stacey Stewart
One employee in the store I felt sorry for her
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January 2022 by Jean Pompell
Friendly people, clean store, happy purchases
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December 2021 by poppy vat
Didn’t even give me my certificate. The employees rushed us
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November 2021 by Toni Gonzales
The clerks was very helpful. I had kinda a big order. They really took the time to make sure I was happy
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August 2021 by Katherine Barstow
Fun for all..always something new
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February 2021 by T Lowery
The experience was great and the customer service was excellent.
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February 2021 by estrella grande
I like thes shop
