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February 2024 by Charese “Reese” Williams
Finding myself in a critical situation with an urgent need for professional printing, I was directed by a colleague to the FedEx Office in Waldorf, Maryland, promising exceptional service and timely delivery. The moment I stepped in, I was enveloped in a welcoming atmosphere, and Shanell Proctor, a beacon of professionalism, greeted me with warmth and immediate attention. Shanell dedicated her time to meticulously walk me through each aspect of my printing project, ensuring not a single detail was overlooked. With patience and expertise, she explained the options, guiding me toward the best choices for quality, cost-efficiency, and swift completion. To set my mind at ease, she offered a proof of the job, a gesture that not only demonstrated FedEx’s commitment to customer satisfaction but also showcased the exceptional quality of their work. I was utterly astounded by the outcome. The quality of the print job far surpassed my expectations, reflecting Shanell’s exceptional dedication and the high standards FedEx upholds. This experience wasn't just about getting a print job done; it was a testament to the unparalleled customer service and professionalism at the FedEx Office in Waldorf, Maryland, spearheaded by the remarkable Shanell Proctor. Shanell isn't just an excellent employee; she's a true professional who elevates the entire FedEx brand with her commitment to excellence. Thanks to her, FedEx Office has earned my unwavering loyalty for all future printing needs. Their blend of quality, efficiency, and customer-centric service is simply unmatched. For anyone in need of printing services that exceed expectations, look no further than FedEx Office in Waldorf, Maryland. Your search ends here with guaranteed satisfaction.
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December 2023 by Virginia Cappello
Always professional and very helpful..the store has all your needs for mailing and more
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July 2023 by Renie Spriggs
Jason was very helpful during my time of need. He was professional, respectful, customer centric, and accommodating.
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May 2023 by George Banderos
All of the poor reviews are absolutely warranted. They are not interested in serving customers at this location...even after their corporate help desk conveyed how to complte my transaction, employees still refused to help...stay away!
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March 2023 by Eric B.
I went there to make some copies of documents. One of the docs wouldn't print properly and the sales rep tried to get it right and then said for me to email him and he would print it out. Rather then email him my personal docs, I figured out myself how to print it properly. He said he would refund the copies that didn't print correctly. When I went to the counter, another person who I assumed was the manager as he did not have a fedex shirt started to assist me. A customer on the other side of the store asked for help. Rather than finish my business he told someone who was on the phone with a customer to process my refund and he left me to go help the other customer. I stood there looking like a fool for a few minutes and finally just grabbed my stuff and walked out. I don't recommend this place. Calling customer service is a waste of time. You'll get better service at a McDonalds.
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March 2023 by Glen Maylone
Staff was great. I was in and out in just a few minutes. Easy getting there, easy parking.
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January 2023 by ivy williams
TERRIBLE! Please don't waste your time. All workers, manager included, must have IQs under 50. I asked for return address labels. 4 employees couldn't figure out what that meant OR how to help me do it. After I made a template to use at fed ex, which they couldn't even get me started with that, it took an hour to print 30 labels. They won't cut them for you. The employeesw were more concerned with FLIRTING with each other. I had to keep prompting the man helping me to continue with process...like dealing with a 2 year old. Just terrible HONESTLY SHUT THE WHOLE PLACE DOWN. If I could give negativ stars I wld. I don't think they wld even understand what it means though smh
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December 2022 by M K
My print jobs were ready in 15 minutes from sending online. Staff was friendly and personable. I highly recommend for print jobs in a pinch (my laserjet's were acting up) or not!? Definitely a go-to option for something that needs to be beautiful.
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October 2022 by katreena settle
Store associate was rude and unwilling to help me. She didn’t know how to print the labels and when I offered suggestions instead of trying those suggestions to help me she just didn’t do it. She rolled her eyes a few times and finally when she turned away from me as I was talking I had to confront her about it. She then just left without saying someone else would be able to help. I guess that worked out Bc the assistant store manager was able to print half of the labels i needed that the rude associate was unable to do. I ended up going to the other fedex in LaPlata where they actually listened to and tried my suggestion and was able to print the remainder of my labels.
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September 2022 by Terri R
Have been using FedEx Office for many years (previously Kinko's) and have always received great service at a reasonable price. Shanell is my favorite staff person and is very professional, friendly and does great work!
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August 2022 by Ibidapo Akande
Totally gutted. Dropped off 6 packages including my golf bag / set for shipment to Houston only to receive 4 packages with my golf bag missing !!
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June 2022 by ivy wicks
TERRIBLE! Please don't waste your time. All workers, manager included, must have IQs under 50. I asked for return address labels. 4 employees couldn't figure out what that meant OR how to help me do it. After I made a template to use at fed ex, which they couldn't even get me started with that, it took an hour to print 30 labels. They won't cut them for you. The employeesw were more concerned with FLIRTING with each other. I had to keep prompting the man helping me to continue with process...like dealing with a 2 year old. Just terrible HONESTLY SHUT THE WHOLE PLACE DOWN. If I could give negativ stars I wld. I don't think they wld even understand what it means though smh
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April 2022 by Rochele Porter
Best ever! Staff always speak to you upon entering and exiting the store and are friendly. I print, copy, and scan large format site plans here. Self serve is easy to get accustom to after the staff explained the process to me and showed me how to operate the machine for the first time. The staff have always solved any question or issue I've had with the machine immediately and perfectly. The store is always clean. I travel 20 minutes each way from my office just to use this location. I won't go anywhere else! Thanks all! :)
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March 2022 by Angel S
This FedEx Office location has been a life saver! Special thanks to the gentleman Cavon/Caron for his support in all my business dealings. Overall, I much appreciate the team working here for their kindness, helpfulness, professionalism, and knowledge. I've been able to consistently complete big projects with ease thanks to their help! Thank you again!
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March 2022 by Richard King
Driving like he was in a nascar race. Delivered to the wrong address knocked my sign down didn’t stop to even look at the damage to his truck.
