Geek Squad

Most Recent Comments

• September 2024 by Kwesi Gill
  New system of appointment only over the phone is stupid. In the past you can walk into a store and schedule an appointment.
• May 2024 by Wendy Banner
  Didnt have time for me
• January 2024 by Carlyn M.
  This review is only based on an online and curbside order. I ordered a soundbar online that was on sale. It was an easy process. I checked in online using a link they emailed me and they sent a text back and said they would be right out. I had to show my ID and he placed it in the trunk. Very easy! I'll be honest I rather do curbside. I've had better experiences in my car than going inside lol! No shade but shade! *slow blink* lol!
• December 2023 by Catherine S.
  Order an item online it said it would be ready for pickup in an hour 3 hours later still waiting for the item.
• November 2023 by Allison O.
  Best Buy in Waldorf, Maryland Geek Squad was awesome my husband and I were having problems with our DVD Player tapes kept getting stuck and we were unable to solve the problem. Geek Squad representative was very nice and informative he immediately advised us that they could fix the problem and we did not have to stand in a long line which was wonderful. Within 20 minutes the DVD was fixed and we were on our way it is so nice to see such professionalism shown towards customers. Highly recommended.
• October 2023 by James N.
  My wife and I bought a desktop computer and printer from the Waldorf Best Buy. In addition, we purchased a Microsoft software package with Word and Excel. When we received our computer and printer by delivery, we had a friend who works in IT on his job, setup the computer and printer. He transferred my old hard drive to my new computer and transferred my Word and Excel too. We didn't need the Microsoft package we purchased so I returned it to the Best Buy. When the salesman approached me and asked if he could help me, I informed him that I was returning the Microsoft software package I purchased. He informed me that Best Buy doesn't accept software returns. When I asked him where that was posted in the store for customer information and showed him the display that didn't have that posted, he said I could speak with a manager. The Assistant Manager came and said that no returns on software is Best Buy's policy and he couldn't take it back. He went on to say the policy was on my receipt and on the email Microsoft sent me to install the software.. When explained to him that no such policy was on receipt or in the email, but even if it was, both instances would be after the sale. Once again I asked him if the software return policy was posted anywhere in the store and he became angry and began raising his voice. Finally, after he could not answer any of my questions, he agreed to a refund, but told me he was doing a one time favor for us, as if we should be really grateful. After we left with our refund and returned home, my wife looked up the policy on software returns at Best Buy and this is what it says: Final sale and nonreturnable items All final sale merchandise cannot be returned. Other nonreturnable purchases include custom orders, personalized orders, non-subscription digital content (including digital gaming but excluding Microsoft Office), prepaid cards (including third-party gift cards and prepaid phone cards), vehicle replacement key fobs, memberships, completed services, plumbing items including bidets, sexual wellness products, trading cards (including Pokémon cards), home standby generators, opened products that interact with bodily fluids, opened SIM kits, opened LEGO products, opened consumable items including batteries, cleaning agents, oils, fuel, filters, cleaners, health supplements, health test kits, ink and 3D printer filament. Microsoft Office items can indeed be returned at Best Buy and it says so in their information. If the managers don't know the policy, how are the customers supposed to know. We have been loyal customers of this Best Buy, but not anymore.
• September 2023 by W M.
  They have good sales on products but their customer service is lacking. I had to chase down a "blue shirt" for help. My girlfriend was ready to spend $1000 plus on a new TV but we wait so long for help after forty minutes we ended up getting it from Target. I still support the store because they have EXCELLENT electronic clearance deals and they are quick with stocking new electronics.
• September 2023 by Tia J.
  So I just happened to walk in this particular Best Buy in Waldorf to get an Amazon Fire Stick not knowing there was a newly released one coming out. I just picked up the nicest one and when to the register to purchase it and was told they were not for sale as they are being released on the 27th. Which really was not an issue, it was just the impression Al response that was given. Oh it was a mistake sorry‍ No it could not be a mistake as there were several on the shelf along the SKU showing the price of 54.00 so my question is how was it a mistake??? I have worked in retail and I know every store no matter what kind takes inventory and knows exactly what theydo and don't have. Even down to the manager Ty he couldn't give a clear answer so he swiftly walked away!! Not I truly apologize noting just it was a mistake. As a consumer I did not appreciate the treatment nor the way the response was given. It was so many different ways it could have been handled. Ty is very rude and should not get annoyed when someone asks a valid question rather than lie and say they don't take inventory they are just put on the shelf. I would never again spend a dollar at that Best Buy. I suggest some proper training for your employees especially how to remedy a disgruntled customer. Walking away like I was bohering him. VERY UNPROFESSIONAL!!!
• September 2023 by Drew B.
  Bosch dishwasher was advertised as "open box-excellent condition". Drove an hour to pick it up and they had it wrapped up in bubble wrap. After getting home and unwrapping the dishwasher was rusted on the inside, badly scratched and dented on the exterior and in very poor condition. When we contacted the store they didn't understand my issue since I was able to return the item. Complete waste of time and the management at this store needs to be replaced. Look at all these reviews... Not up to the Best Buy standards.
• August 2023 by Amanda Estrada
  If I could give less stars I would. Set up appointment online after verifying via phone call that they would be able to help with an Apple product. 13 mins after our appointment time I started asking random Best Buy employees for help since no one was at the Geek Squad counter for the appointment we checked in early to! At 17 mins past our appointment time another Best Buy employee asked if we had been helped, to which the answer was no. He went in the back, and brought with him a geek squad employee, who apparently was supposed to be working in the back, so he went to get a different geek squad guy that could help. Three of them walked back from the other side of the store, and immediately told us that they only ship Apple products off, not work on them, which is exactly opposite of what the person we spoke to on the phone said. 0/10 for timelininess. 0/10 for help. 0/10 for knowledge 10/10 for laziness.
• June 2023 by K C
  Came there and wanted to go to geek squad to ask a very simple question the manage of geek squad a white guy was very much rude he dated I needed an appointment to ask a yes or no question was very nasty and on top of that he was hanging out a the front talking
• June 2023 by Mike Parks
  We pay for a service contract that is a umbrella policy on all of our home pc stuff. Took a desktop in, and was greeted by a dude that literally looked like Mac miller's clone (sunglasses ain't very professional for indoors bro). Anyways, they deflected and eluded once I gave a description of the problems I was having. The shindig took about 10 minutes away from my life that I'll never get back. Go find some real pc professionals.
• March 2023 by Just M.
  Went to Best Buy to purchase an iPhone 14 Pro Max yesterday They had very few people working. There was one person working in the cell phone section who has having an extensive conversation with a couple. I was in a hurry and selling a phone would have literally required having me pay and handing it to me. I person speaking with the couple could care less that it was 3 people waiting. I went to the front to see if anyone else could sell me a phone. I was directed to a manager who stated they were short staffed because the store was not giving staff enough hours. I asked him if he could sell me the phone, since has standing behind a register, he said no. He was more concerned talking to two off duty store employees than making a sale. Meanwhile, I called Apple, paid $1600 and drove to DC to pick up the phone. Best Buy Waldorf needs better so-called management! If you all continue your horrible strategy of understaffing to save money, you all will end up like Sears. Best Buy not cornered the market by any store of the imagination. Customers have many options to purchase electronics in the 21st century.
• February 2023 by Clarence C.
  I purchase a remote start for my sons vehicle and it was to be installed 01/02/2023. They damaged his car and it wouldn't shift into gear. They had my son there for over 6 hrs trying to troubleshoot . They told us that we had to pay for the tow truck and pay for the damage and rental if needed and we would have to submit invoices for reimbursement. SMH. No one would give us the store phone number, the store managers, district manager, regional manager, corporate office or nothing. They told us they had no info to anyone, which is very hard to believe. We had to pay over a thousand dollars in total. My son called every number we could find and no one would help us. He went up to the store 5 to 6 times which is an 30 minute drive at minimum and was told to come back, there is no one here to help you. Great customer service. He went up there again with the invoices and they said they would start the claim, which they never did. A week later and a bunch of google searching we found their insurance number from someone else's negative feedback. We called and they said no one filed a claim and we would have to do it ourselves. The vehicle was still the same after picking it up so we brought it back, and they want over a thousand dollars now and no one at Best Buy is trying to help. We emailed them a week ago and they finally called back and left a message saying to call back but gave us the same number that brings you to the out of state customer service, which tells you they can't help and to contact the store but they don't have the number to the store. We're going to be down almost 3 thousand dollars and no one is wanting to help. I will never spend another dime with Best Buy. I've never been treated like this from walmart, target or any other establishment. And to top it all off they told us we couldn't even return the remote starter because we passed the window of return. Lmao. So I'm out a lot of money, time and stuck with a part that I can't use. Thanks Best Buy for the great customer service. Never again.
• July 2022 by Christina G.
  We chose to use Best Buy in Waldorf, MD to purchase a receiver and have their mobile electronics install it into our vehicle. A Best Buy representative in mobile electronics told us what receivers are compatible with our vehicle and prices. We purchased a receiver and scheduled appointment. We waited a few months for our appointment. Best Buy said this is due to the lack of staff and they were behind In scheduling. First issue we encountered was after #1 installation attempt. After driving 30 min to the Best Buy and waiting 4 hours our receiver was installed crooked, wires were hanging down by the driver peddles, our rear back up camera no longer worked. We made another appointment for them to repair the problems they created. #2 Attempt, The Best Buy auto tech realized they had sold us a receiver that was NOT compatible with our vehicle. The Auto- tech believed this is why nothing is working properly. The Auto- tech then suggested a different receiver that was $400 more. The Auto-tech said they had to order it. Attempt #3, returned to Best Buy to resolve the improper installation. Drove again 30 min and waited a couple hours before we were notified by Auto-tech that they do not have the receiver they claimed to order. We ask to speak to Joe who is the General Manager. He said they can find a different receiver and install with no problem. After going back and forth about how unacceptable this service is, the time we spent driving and waiting, we agreed to give them one last opportunity to resolve the issues. A couple hours later the Auto- tech called and asked us if we still wanted our DVD player that originally came with our vehicle? As if we wanted to downgrade our vehicle?? We said yes! we want our vehicle to remain the way we brought it in to Best Buy. He then notified us that the receiver they attempted to install would not be compatible if we kept our DVD player. We immediately ask to see our vehicle in their installation bay. Upon inspection of vehicle with Joe the General Manager and the Auto tech we realized they had damaged our vehicle. Our back up camera no longer worked, trunk hatch no longer beeped. The General managers response was nonchalant. He said they will just put in a claim to the insurance through Best Buy. He said unless we continue to allow them to work on our vehicle there isn't anything they can do for us. I asked for them to print out all paper work showing how many times we came to Best Buy to resolve this issue. I also called Best Buy and asked them to make note of every incident during this installation process . We had no other option but to leave with our vehicle not working properly and no receiver. I requested a call from Tina the district manager and insurance claim info from Bianca the installation manager. We have not heard from Best Buy. Our calls have not been returned. I discourage everyone from using Best Buy for these services. The Best Buy Waldorf location provides poor customer service, management does not seem concerned with their company's reputation. Staff does not have the proper training or skills. Do not use Best Buy In Waldorf.