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March 2024 by David Bracken
Dinah was great. Very helpful. Took care of me
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February 2024 by Benjamin Hamilton Sr.
I would love to say that Donza has excellent with customer care. She is a great asset to your organization. Kathy also represents your organization well too with her care. The two of them made the visit an excellent one. I will return when it comes to all my jewelry needs. Thanks again
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February 2024 by Jacqueline Stewart-Sanderson
I love Kay Jewelers.Ms. Randa is also Absolutely the best. She always makes sure her customers are satisfied.Thank you!
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December 2023 by Joe Janey
I want to thank all of the person assistance from your staff
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December 2023 by chyenne lush
please never go here , they shouldn’t even still be in business
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December 2023 by Todd Livers
I put 2 eco watches in for service and they came back working like a charm , thanks.
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October 2023 by Monika Nixon
Shopping at the Waldorf location has been amazing. The ladies are wonderful, professional, and have a great eye for helping me pick out some beautiful pieces. The manager, Ms. Donza is a very lovely woman. She is very professional and a sweetheart. She always greets me just as her staff. She can dress her butt off too! When I am in the mall to come to shop at other stores for other things, I stop by to say hello and to see how the ladies are doing. I get to hear about the promotions that the store is running, get a cleaning if needed, I am asked if I need to pay my bill. I do all those things in-store and there are times that I do pay my bill online. But Ms. Donza is so sweet and her team is so professional that I don’t mind driving to the mall to speak or see them. I have several pieces now since Ms. Donza started helping me. Before Ms. Donza started, I would come into the store look around and walk out without purchasing a thing. I would do my shopping at the Tanger outlet. Now I am shopping with Ms. Donza and team. My husband loves the team as well and has gifted some of the pieces I have eyed during my visits at the store. Thank you, Ms. Donza and Team for your continued professionalism, talent, and dedication.
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October 2023 by Miles Arce
Response to Ms. Randa - Ms. Randa, I am well aware that you are NOT the store manager because I have asked Ms. Donza in store who the store manager is. Please do not give me mendacious statements. I would very much appreciate it if I can speak to someone higher than the store level. The racial profiling and discrimination I experienced at your store is unacceptable. I have been a regular customer and to be dissed by the store manager herself is a show of complete disregard and disrespect for your customers. I got looked at from head to toe and ignored but when a black couple walked in way after me, they got helped. Please stop the discrimination, it is 2023.I am actually a regular customer at this location due to the efficient and honest customer service I have received from the staff. However, a couple months ago, I walked in, and the person who looked at me from head to toe with a very agitated/mean demeanor "greeted" me. I waited patiently because I wanted to get my jewelry inspected and then cleaned for my annual inspection. I was rudely told that they only clean jewelry that is purchased from Kay's. Peace, I got that but my wedding set was purchased from that specific location. So I stand awkwardly as I wait, and someone walks in after me and got assisted on the spot. I asked if I can get some assistance and the response was either completely ignoring me or a rude, aggravated response. However, every time a customer of the same race as the person treating me this way walked in, they were welcomed and accommodated right away. I believe the person who treated me this way was the manager. I think her name is Donza. Very rude, harsh, abrasive demeanor towards customers who are not of her same race. On a separate occasion, I witnessed this person mistreat her employees by yelling at them and speaking to them in an unprofessional, almost ghetto tone, embarrassing them in front of customers. I wanted to purchase a watch but was turned off by what I witnessed and I ended up walking away. I witnessed this person belittle her staff. I am a customer, I should not witness this behavior at store front. I have refrained from coming to this location because I am not going to deal with the mistreatment I am receiving from this person. Nor will I support a business that cannot enforce basic human decency.
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October 2023 by Lakeya Brown
RANDA at the st. Charles Towne Center mall was awesome she helped me pick the perfect gift for my Husband.
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May 2023 by Burnis Ward
i feel like the lady rob me base on the online. price for same jewelry including ring and i was charge triple there price online. this store it ould be investigating i think about fing a group action lawsuits.
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May 2023 by Gwendolyn H.
kay jewelers in st charles mall in waldorf do not respect all people...i been waiting here for bout 45 minutes before i got waited on...another person walked in after me and was waited on because he was purchasing something...and....other reasons..i dealt with this in st lucia at sandals!..really
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April 2023 by Tierra Snead
This has to be the WORST customer service. At an establishment such as this you would expect at the very least to be greeted upon arrival , but no. After waiting 30+ minutes we barely got so much as a hi. Please visit other locations this one is not worth the time or energy.
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March 2023 by stephanie Tucker
Never answers the phone, never calls or emails when your jewelry is ready
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August 2022 by Ms. Jenkins
My husband and I have been going to this location for years, only to find out one of my wedding rings was not in the system as EVER being inspected. This was very unsettling to me as I was told all of my jewelry went through inspection every six months. It took some real digging and investigating, but thanks to Ms. Donza Spencer, the store manager, my issue was resolved. Thank you again Donza for the outstanding customer service you gave me today!
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May 2022 by Faith Temperance
Randall and Monica were soooo helpful. They helped me decide on style of ring looked best on me. I'm sure my bf will be purchasing my fav bc of them
