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January 2024 by D K
The team was welcoming and ready to help me when I entered. I was with Jeff throughout my exam and he was absolutely wonderful throughout the process and knowledgeable! Was seen promptly and felt like a thorough exam. Will be back!
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December 2023 by Carol Ring
My daughter was in a car accident that affected her vision. Her prescription changed significantly. I ordered “next day glasses” thinking they would be in quick. 8 days later I was still waiting so I called Steve at LensCrafters in Waldorf who knew Kelly at Annapolis LensCrafters would help right away and was the best tech for the job. Thanks to their efforts and compassion her glasses will be ready for pickup tomorrow!!! Thank you LensCrafters!!
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November 2023 by Nasia Jenique
Monty, the store manager at St.Charles Mall was excellent in a professional manner. She was very friendly and was open to help me in any way I needed. She was pleasant during the ordering process.
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November 2023 by Montevette Nader
The best experience by the very best team! The tele-optometry experience is very thorough and great. Exceeding all of my expectations! The doctor was very professional and listened to all of my concerns. She sent my prescription over right after my exam and the retail team took great care of me! LOVE the frames I chose and can't wait for my new glasses to come in. Thank you team Waldorf. Xavier and Jeff are amazing doctor's techs.
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October 2023 by Tommy Benbow
From end to end service was excellent! So much so, that I look forward to visiting the next time.Courtney was very pleasant and versed in her work which made the visit even better.
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October 2023 by Chloe D
Absolutely the best care and customer service all the employees are very knowledgeable and friendly one really stands out - Courtney!!! She goes above and beyond to help and offer her expertise. The lab manager is very knowledgeable and always have great suggestions on how to help with glasses. I am very satisfied customer for life and for the employees at Waldorf store - you are amazing and keep on smiling ?Dee with new Tiffany progressive gla
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October 2023 by charlene winder
I arrived at 3:40pm for a 3:30pm appointment. I asked the person in front t of tge store do I go to the rear for my appointment and was told yes. No one was in the optometry office. After waiting 20 minutes the person came out the back and told me my exam would be virtual. Then he said he would move my appointment to 4:30pm because they had a 10 minute grace period. I was there and there was no one at the desk. I even verified this with someone who was waiting in the office for her husband. The person went the back again and didn't say anything .I decided to leave.
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August 2023 by Olga Bryant
Every one was pleasant and very helpful. Jeff provided awesome customer service. He took his time to explain everything clearly. He was courteous and friendly and matterable and had a lot of patience. For been a first time customer, I had the best experience!
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August 2023 by Topaz Templeman
Store manager and assistant were very kind and respectful. Took great care of us and make sure everything was set! Never have any problems when I come here.
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August 2023 by Tyrean Aiken
Everyone was polite and professional. Kept me updated on the next stages during my visit and checkout was fast but patient. Sales rep was very knowledgeable. Get your optometry services here!
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August 2023 by Beks Candore
First off they tried to charge me almost 300 for what my insurance covered . They didn’t apply it correctly , once i questioned they just dropped everything down to basic even though I was showing them my insurance covered . I had no issues paying it if it didn’t . But my insurance clearly said it did . My insurance covers anti scratch anti glare etc. then when I received my glasses they are crooked !!! Like bent to where they don’t sit straight . One side is higher than the other !! They also have maybe 20 pairs of glasses under 150… like most insurance requires . The only reason they get two stars is the eye doctor is literally the sweetest lady I’ve ever met . If it wasn’t for her I’d rate zero stars . Definitely will not be back to this one. Should have just paid out of pocket and went to vision works . They did have a quick turn around time I got my glasses in 3 days .
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August 2023 by Val Crawford
Ms. Yesica and Ms. Monti were amazing!!! From the moment I walked in the door, they were thoughtfully, attentive to me! They understand the apprehension one approaches a new glasses purchase and balanced helping and giving the space to try out as many frames as I needed to find the right one(s) for my need and comfort. They weren't busy trying to make a sale, but gave helpful opines when (and only when) I asked! I found two new friends at LensCrafters today and their names are Monti and Yesica! Thank you, Ladies!!!
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August 2023 by M James
My family had the best time with the store manager Monti and the doctors office techs Christine, Asia, and Xavier. They are truly the best health team around. They were extremely knowledgeable and gave me amazing service along with explaining my insurance benefits. I purchased 2 pairs of amazing glasses and will be bringing the rest of my family so they can share in the same awesome experience. I love this location!!!!!!! Very professional!!!
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August 2023 by G Ruffin
I had the pleasure of having the manager assist and handle my purchase of new frames. He provided feedback, professionalism and interest with my concerns as if I was the sole customer. Though other employees needed his assistance which he too provided, it was truly evident that they all worked together as a team. The experience is always pleasant at this store location.
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August 2023 by M B
We came in to inquire about an eyeglass repair. We were greeted promptly by a very pleasant, professional, and engaging staff member. Within a matter of minutes the repair was completed and we were on our way. Very grateful for the skillfulness of the technician and the excellent customer service of the entire outstanding team at the St. Charles Town Center.
