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September 2023 by Senior
Not good. I've been there 4 times and still don't have glasses i can use. Had to do an eye exam twice. Not to mention its been 3 weeks and my 2nd pair has not arrived yet, so yea that means ill be back a 5th and 6th time.
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April 2023 by Yvette P.
Xavier's Customer service was outstanding. I watched him handle multiple customers at once and he was on point. He Thoroughly explained the exam step by step. Xavier You Rock!
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April 2023 by Caro D.
Steve you are the Best, Best , Very calm and confident in what you are doing , you had teach me a whole lot about my contact lens , your patience with me that's what kept me to continue to get my lens with lens crafters. please keep up the great , great work you are doing the World need people like you . thanks Monty for your help in getting everything wrapped up and also to Bushay thanks and to Dr Yee .
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March 2023 by Jazzy B.
Got there like 11:15. Told that next appt was at 12:20, so I booked it. The girl booking was curt. Couldn't get a nice attitude from her if you tried, but I thought, I'll get something to drink and the time will go by quickly. I wasn't even seen (by a doctor virtually) until past 1:40, over an hour and 20 minutes later! Got out super late, and I had to take medicine in a timely manner, which I missed. Couldn't even get frames because I had to leave. I've been getting glasses since the age of 7. Usually, it's 20 min from start to finish, so I never thought I'd arrive home so late. If I had known at 11 that the appt was actually at 1:30, I would have booked another day. Give people a choice at least.If I arrived to an appt an hour and a half or more late, I would lose my appt, right? So I don't understand why disregarding people's time is taken so lightly. Let people know ahead of time that you're backed up. It's the right thing to do. I wasn't even told while I was waiting that you were backed up. I had to ask. I also felt a little uneasy about being upsold on certain things, (like unnecessary SURGERY) and my record reflecting incorrect as well as missing information. Also, I was told that I have cataracts and if it runs in the family. When I said I was not told that the time before, she said I've had them for at least 20 years and that "We all get them after 45. We just don't tell you if you don't complain about not seeing". WHAT? If "we all get them", why ask if it runs in my family? I was offered surgeries, and "state-of-the-art" treatments that "only LensCrafters has". Also, I was told that my eye pressure was good, but I can lose my vision if I wake up with a headache, and they have something for that, so to go immediately. Good grief with the scare tactics!! Oh, almost forgot... and then she said she's def recommending "in writing" to get sunglasses/transition b/c the sun can blind me. Well, that's why lenses have UV protection, don't they? And lady, I work at night and sleep when the sun is out. I'm the nimble-witted vampire your mother warned you about. You don't fool me. Stop upselling. Are you a doctor or a peddler? Overall, it was not the best experience, to say the least! Buyer beware!
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December 2022 by Regina S.
I had my initial appointment with LensCrafters in WALDORF, MD for an annual eye exam on 21 Jun and as of today 13 Dec, I still don't have a contacts lenses prescription. This was my first and last time that I will ever go to LensCrafters for an eye exam. It has been an absolute nightmare. I am on the 3rd doctor, as the two previous doctors are no longer there. The second doctor I saw, Dr . Brian Taylor failed me totally. He could never get my prescription right for my contact lenses. I even provided my previous prescription, as he requested to use for reference. He totally ignored it and kept giving me sample of contact lenses that were of no use to me at all. I rely totally on corrective lenses for my vision and my daily life, i.e., read, work, every aspect of my life has been impacted. I was given a prescription for glasses that I purchased for $309 that are of no use, as the prescription was wrong. I am highly upset. They knew that they don't have a full time optometrist but yet kept scheduling customers for eye appointments. I have had so many appointments that I have lost count. I have taken off work for some, fighting through rush hour traffic to get to an appointment on time. You can expect to wait at least 45 minutes to an hour to be seen. They don't even have a full time optometrist. Dr Yee who has been great and only comes to WALDORF 2-3 times a week and they pack her schedule. Then I was left a voicemail message asking about rescheduling an appointment from a date that I was not scheduled for. They play a lot of cat and mouse at this LensCrafters, especially when dealing with them on the phone.
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August 2022 by jason fios
believe I was over charged for frames in store,
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May 2022 by Paula T.
I had an eye exam for contact lenses several weeks ago and they doctor said she would follow up with me when the lenses came in for try on. I have not heard from anyone there and when I call I get an automated service that hangs up on me everytime. I'm going to request a refund for my eye exam charge. ANNOYED
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March 2022 by #RiversTeam 2021
Updated: I had my eye exam last month, 1/20/22, at the LensCrafters, St. Charles Town Center. I ordered my glasses at the time of my appointment and paid for them in full. I was told that it would take up to a week for my glasses to come back. It is now almost a month. I had no contact from the store. I called several times to check on the status of my glasses, and I am getting the response that they are at the lab. I am getting inpatient because I could have taken my prescription to a local Walmart and received them by now. My prior pair of glasses are broken, and I really need glasses. I am so upset!!!
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March 2022 by Wayne M.
Unfortunately, yelp doesn't let you score a business as a zero. All I can say is buyer beware and if you have Tricare or Fed government insurance this is definitely not a place you want to use. They will try everything in the book to upcharge you on crap that you don't need and then provide lenses that are substandard. My lenses didn't last a year and now I've had to revert to previous sets of glasses that were made by reputable companies. So my advice is to not buy from these SWINDLERS, HUCKSTERS, AND SNAKE OIL SALESMAN, but if you do buy from them then absolutely ignore the flim-flam salesman that's trying to upcharge on everything. YOUR INSURANCE DETAILS THINGS IT WILL PAY FOR FOR A REASON. Almost forgot the absurdity of the clown Waldorf manager who offered to replace my 7-month-old lenses at a discount. Really, I should pay more to get another crap product that won't last a year. WOW!
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January 2022 by Mercia Cummings
The doctor I saw was great. But I wasn’t sure about any glasses that I wanted from there. So inquiring to her the Pupillary distance, they said they don’t have a machine, As I’m checking out i asked if I were buying how would you measure. She responded they would measure me. I was like so you only measure if I’m purchasing glasses. She could have said that at the start because I was thinking of returning to purchase a pair I saw but wanted to see if there were other styles elsewhere. Since their selection was limited. Honesty could have gotten her a sale. I’ll definitely be going somewhere else to purchase a pair of glasses. I’ll get examined elsewhere next year.
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November 2021 by Shelby Tucker
Doctor Pasan was wonderful.
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January 2021 by Diana B.
I am extremely disappointed. It seems they are too busy to answer the phone, so they just pick it up and then hang it up. This is not good customer service.
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December 2020 by Phil V.
Have Blue cross FEP Bluevision high, which covers exam, $150 allowance for frames and small deductibles for lens treatments. According to the table of copays Bluevision has, should have paid a total of $135, LensCrafters tried to charge me $481, even after I pulled up the table showing what the insurance covers. After declining new frames, they then tried to charge me $45 for the exam. This is for an in-network provider! It took me getting truly pissed off before they finally acknowledged that the exam is fully covered by insurance. Place is a total rip off. Only good thing I can say about the place is the optometrist seemed good. Should have looked at the Yelp rating before going! And now the story continues... Went to Walmart vision center today to get a pair of glasses and... drum roll, LensCrafters had my insurance tied up because they still had the pair of glasses as a pending charge against the insurance (but not yet collected on because they never sold them to us). Walmart Vision Center got FEP Bluevision to take the pending charge off so we could get our glasses using our insurance. LensCrafters was no help. HIGHLY recommend going anywhere else.
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August 2020 by Diane M.
BUYER BEWARE: DO NOT PURCHASE FROM COMPANY!! Zero Stars!! Absolutely NO STARS!!! Unfortunately, this office is still the same. The same unprofessionalism at the front desk that other spoke about. The more I spoke to her, the more the price for various services changed. At one point the eye exam was covered by the insurance but by the time I questioned the very high costs/fees, and just asked for a copy of the prescription - the office manager says the exam costs $45. Smh. It was obvious that the office manager was determined to make us pay out of pocket for something REGARDLESS of our insurance. When I repeated I only wanted a copy of the prescription, she became very unprofessional and condescending. It was beyond ridiculous and I would NEVER recommend any person, most especially a person of color!
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January 2020 by Regina C.
I came in here for an exam because I hadn't had one in a couple of years. The receptionist was sweet and helpful. She only had some difficulty finding my insurance (not her fault). It kind of dragged out the process but once it went through I was seen by the optometrist and she did the run of the mill tests. My eyesight has stayed the same so I was in and out pretty quickly. Checking out my contacts took some time however because there was only one person working the check out line and it seems their computer system runs slow. The staff here however is really nice and helpful. I'll be coming back
