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May 2022 by Deborah S.
I have had 35 suv cars and this is the worst vehicle, that I've purchased. I purchased a 2021 Sorento. Problems with windows and door locks, child proof locks, the engine is still on after cutting the car off, Sometimes the radio won't play and the handbrake phone sometimes don't work. I asked service for a loaner car last week and spoke to service tech week before that. I am at Dealership right now. All customers have been given updates on their vehicles but I have to go to them and ask. Every customer is long gone. New customers have arrived and get updates on their vehicle but I have to ask for information on my SUV. I feel looked over since arriving at 9:15 and it is 2pm. I am recording the problems for my SUV in case something serious happens to me while driving this Kia Sorento. Nobody cares at this dealership. I'm so sorry I purchased this vehicle. My car payment is up to date and feel you should pay me money to drive this expensive vehicle
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May 2022 by Deborah S.
I have had 35 suv cars and this is the worst vehicle, that I've purchased. I purchased a 2021 Sorento. Problems with windows and door locks, child proof locks, the engine is still on after cutting the car off, Sometimes the radio won't play and the handbrake phone sometimes don't work. I asked service for a loaner car last week and spoke to service tech week before that. I am at Dealership right now. All customers have been given updates on their vehicles but I have to go to them and ask. Every customer is long gone. New customers have arrived and get updates on their vehicle but I have to ask for information on my SUV. I feel looked over since arriving at 9:15 and it is 2pm. I am recording the problems for my SUV in case something serious happens to me while driving this Kia Sorento. Nobody cares at this dealership. I'm so sorry I purchased this vehicle. My car payment is up to date and feel you should pay me money to drive this expensive vehicle
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July 2020 by Naiya L
YOU SOLD ME A CAR YOU DID NOT LEGALLY OWN AND REFUSE TO DO YOUR PART! I would never recommend this dealership or any Bayside dealership ever. I bought a car in April and the initial experience was great. Car ran well and we were in and out quickly. Two months later, after my temporary tags expired, I contact the dealership to see what is the hold on my registration. Turns out they didn't have the title when they sold me the car and still don't. THAT IS NOT LEGAL! IT IS ILLEGAL TO SELL A CAR WITHOUT A TITLE! I have contacted multiple managers several times (Both Chris's at the Kia Dealership and Kim from licensing and title office) about the issues and I am beyond fed up. They still don't have the title three months into "selling" me the vehicle. On top of that there were a few issues with the car (latch broken) we asked about getting serviced and they would not correct despite the other issues going on. Beyond dissatisfied. I am contacting a lawyer and they will be handling everything shortly. YOU SOLD ME A CAR YOU DID NOT LEGALLY OWN AND REFUSE TO DO YOUR PART!
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January 2020 by Dimika S
Dealer Panel dsheff Dealer Reviews Service Reviews Cars for Sale Car Recalls Write a Review My Account Reviews Profile & Settings Kia Of Waldorf Jan 2, 2020 dsheff "unpleased with serivce depart " In October 2019 I received a new engine under the Kia warranty because my engine died for a 2014 Sorento with under 80,000 miles. After having placed the new engine I started to hear noises coming from the area of the engine; however the sound doesn't do that everyday but its the same noise before the engine died on me while I was operating the vehicle, so when I heard it again I recorded the noise on my phone and took it back up there and spoke with Ryan who has been great and very helpful( this is not his fault he is only our service advisor not the manager or the tech responsible for sending the information and staying onto of it to get this resolved with whomever they say they need approval from) he said it sounded like it was internal like it was a faulty engine unfortunately. He told me if I heard it again to bring it back, so a within a few days I took it back in there and he said the sound at that time sounded like it was coming from the tensioner pulley this was the end of November so that I fixed that which cost me a little under $500. Going forward the noise still continued we have kept Ryan up to date on this issue and I have several recording on my phone with this noise he said that its internal and let him keep it and see if he can get it to duplicate the noise, they had it in the shop for two days and they say it didn't make the noise while in their care, well the next day I get it back after they returned my vehicle and at start up immediately it made the noise loud and clear, we called Ryan and explained to him that it made the same noise again and we recorded it and made sure my vin number was showed in the video and he said he would send the video to the tech that put the engine in and they would send it up to corporate to let them know about it and what needs tp happen to fix it, well it been a month and he told my husband he would hear from him in 24 hrs again its been a month, my vehicle is still making the sound and I have it recorded and no follow ups, no courtesy call nothing and im pissed. I like my car and take care of my car and I carry my kids in this vehicle and I feel like if the engine decided to go out on me again while driving it could be a dangerous situation for myself and my family if they are with me. If this was truly a new engine not refurbished that was put in and everything was truly looked over it should not be making any abnormal noises. I have always been uneasy with trusting a dealership maintenance department and this is exactly why. I trust to put my car in the trusted hands of the dealership because they should know what to do and how to fix it and I still get it back in the same condition I initially put it in there for. I understand Kia has the best manufacture warranty 100,000 mile and I feel like due to the fact that my manufacture warranty is about 12,000 miles or so to being up that they are just trying to give me the run around to not address this problem that I have been dealing with since I got the truck back. It also feels like the transmission is slipping like every now and again it makes a thumbing sound and it slips out of gear while driving it happens at random times, its not just because the engine is cold it does it when its warm too in the middle of driving but I cant record that, I can just feel it and I know it shouldn't be doing that, being that I cant even check the transmission fluid to even see it because it doesn't come with the dip stick for that. I have also brought that to the attention of the service department and it was told to me and my husband that it should not be the transmission and something about that year of my Sorento 2014 has something in the transmission that learns to how you drive it so when it does that its just learning how you drive but I honestly don't think that is the case because of how it fe
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August 2017 by Scott Bellevou
Bought a used car here. The,experience was great from start to finish, including service and maintenance.
