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March 2024 by Erik Warnes
Great service and a number of very fine products.
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February 2024 by Wayne Womack
Nice place to shop at
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February 2024 by Silvia Quarles
They store os organiz Everytime and everyone so nice
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December 2023 by Dr. J.
Macy's, located in Charles County, Maryland off of 301 Crain Highway has restocked, cleaned, and upgraded the stores appearance and general layout. The store and Mall appear to have had a more upscale re-do, making shopping more attractive and pleasurable.Holiday shopping was a breeze.
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December 2023 by Mary Norton
I went to see price of online item "Lost On travel threw area" yes it was my bottle of Chanel No 5! Sale person was as I find .all the cosmetic and fragrance people so friendly and helpful! So size i I wanted was ordered and I was told I could use my $10 reward! Also purchased my new years dress and will return same dress ordered online as color was not what I had hoped. So got the exact same dress just a different color! What can I say about shoe department staff and even people pushing racks and doing stock Beyond Nice and Helpful!One young women Even wet n as far as to print list of store that carry same full length dress when I asked her for that , I saw online full length!! Retail is hard but the shoe, cosmetic and ladies evening wear rock! I was also impressed while passing threw jewelry I was greeted with a "hello!". In past have used register next to cosmetics and they are top notch also ! They have such a really good Team and to me go beyond the standard Macy's in Tyson's.I am the third generation of my family and now my neice is the fourth generation to shop in Macy's! Yes as a native New Yorker and lifelong Macy's customer I feel at home in Waldorf Charles county Mall Macy's! Please give everyone Gold Stars and praise for a job well done! Visited Tuesday 6 Dec. I went form a size 14 to a 18 but still find nice ladies Size cloths that are fashionable here. They really have worked hard to keep stocking and I have noticed!
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December 2023 by April Adams-Fowler
The best experience in a long time at a Macy's they were so helpful on gift finding..Gave me a lot of assistance and good shopping experience. I gave them a 5 star things were neat and was greeted with a how can we help let's be clear I needed it..
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December 2023 by Lisa Thornton
Of course, the flagship store in NYC is so fun with multiple levels. This store is okay. I dislike that Macy's home selection store is in another section of this mall.
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November 2023 by Sarah McBurney
The home store bathroom is awful. Only one sink works and there is NEVER any soap or hand sanitizer. I've been in there multiple times over months and it never changes. I even brought it to the attention of a sales person.
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October 2023 by Johnie Montgomery
It was ok. I broke a nail while I was at the mall. I won't go back. Expensive. Where I go regularly does a better job than they did.
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October 2023 by ROSY FOX
I love Macy's but the customer service has really been sub par to what I'm used to. There are not alot of sales people on the floor except in men's which the lady is really nice. Unlike the Lancome and Estee Lauder REpresentatives, which act like I'm there for them instead of them being there for me. I purchased several beauty products and not a sample. I asked for one and it was like I was taken stock out of a commission.. Such miser. You would think they would want repeat business. I will be ordering elsewhere ?
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October 2023 by Chris Shasho
They used to have such a bigger selection of men’s dress shirts but now they are scattered all over. Did have a very nice lady help us find some sport coats.
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October 2023 by Tia Pulliam
Curbside pickup is a mess. There are no designated spaces, just unlabeled entrances. My order was marked as delivered without any type of confirmation. So where’s my order? Sitting behind the counter inside. Completely defeated the purpose of curbside pickup if I had to pick up in the store. The associate was rude on top of everything else. Like girl, how are you wrong and rude? Please be fr. The watch was nice. That’s what the star is for.
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August 2023 by Glena Mason
Items available on rails. Lack of staff on shop floor making it difficult. Have to go looking out. Items I wanted was on display but not in store and had to be ordered. Not from local area shopping there would not be worthwhile. Staff was not professional, lacked customer service skill
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July 2023 by Erica Edwards
I had to keep walking around to find an open register and someone to get a handbag from a case. It took so long that I decided to leave without the handbag.The ladies at Finish line and the Mac counter were very helpful.
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July 2023 by Arneice Williams
What is going on with this store? Is it on the verge of closing? No staff in the store and I’ve been on the phone for 10 minutes trying to get anyone to answer no one is answering, every extension including curbside pick up comes back a busy signal or no answer. The extension for executive offices takes you to jewelry, she answered and was very nice but couldn’t assist, transferred me to the office which no one answered. This is beyond unprofessional.
