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April 2024 by Lindsey Henderson
Kelley was the best representative I have ever had! She made the experience so comfortable and she did not pressure me into making a purchase. I also appreciate her experience in mattress knowledge so that I can make the best purchase possible to get a great night sleep. Thank you, Kelley. God bless you.
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April 2024 by Sheila Heatley
In dire need of new mattresses, my sister and I were fortunate enough to have encountered Kelly Brown at Mattress Firm. Introducing herself as the sleep specialist was a perfect description for her. She led us into an informative, professional and very satisfying buying experience. She was quite knowledgeable about all of the various brands of mattresses available and what works best for individual sleeping styles. Without any pressure she convinced us both to make the best choices for our comfort, back concerns and budget.
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April 2024 by Mason Pena
Brandon was super helpful !!
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April 2024 by matt kret
Kelly was very helpful the first day that we came in to look at mattresses, and we were very fortunate to have stopped in again to purchase ours while she was working! She was friendly, knowledgeable, and patient with us in finding just what we were looking for!
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March 2024 by Darlene Barnes
Very polite and respectful.
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March 2024 by keespirit
Had a pleasant sales purchase of mattress and additional items. Had a stressful experience with delivery setup as it was not communicated that my current/new mattress swap would not occur the way stated upon purchase. Had to expend additional money to make it happen. Later, after sleeping on the new hybrid mattress I began to have a major allergic skin reaction. Reported it and had to return the mattress. Unfortunately, I had to pay pickup/restocking fees but my health is more important.
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March 2024 by Daniella
I looked at many stores in the area. This store seemed to have the best prices for what we were looking for. But that wasn't the only reason I came back to this store to purchase a mattress and pillows. I liked that Kelly didn't act like a car sales person like all the other stores. She doesn't follow you around and talk you to death. She doesn't make you feel pressured and uncomfortable. I really appreciate this. She is knowledgeable and professional. Great experience! When we need another mattresses, I will definitely come back here.
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March 2024 by Chasidy Lucas
I came inside mattress, firm, looking for a specific bed, and I was greeted by Mr. Tim Smith. I gave him a brief story of how I slept over my house On her guestroom bed and I needed that bed ASAP lol that bed that I wanted. It was no longer sold, so he show me something very similar. he was very knowledgeable about the bed that I came in inquiring about, and assured me that the bed that he showed me is the next best thing. the bed wasn’t even on the showroom floor for me to lay on it. It was at the back of the store up against the wall so he went the extra mile to bring it down and put it on top of a base and a boxspring so that I can try it out. I laid on that mattress and it did feel exactly like the bed I slept on in my friend guest room. Tim and I had great conversation. He even told me that he used to be a car salesman and I laughed and said oh wow, you’re very good at what you do because you know how car salesman is very pressuring and you made this transaction smooth and cool as possible . Great guy and very helpful! I recommend if you’re looking for a mattress at mattress firm and you’re in the area please meet with Mr. Tim Smith he’s awesome I think I was in the store for no longer than one hour maybe one hour and 30 minutes. 10 out of 10 I absolutely recommend!!! ☺️
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February 2024 by Keith Herring
Store manager Tim Smith gave me a great deal on some new bedding and help with set up. Delivery guys were also very helpful and polite. Overall great experience!
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February 2024 by nick tesi
Good selection and customer service
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February 2024 by Joseph Dorsey
Very good experience. The staff was extremely helpful and took great care of me in a very expedited time frame.
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February 2024 by Harold Castillo
Tim Smith is the best, excellent service will recommend him to everyone
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February 2024 by Gwen Phillips
Excellent customer service!
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February 2024 by Diane Harley
Kelly was very courteous and professional. She listened to what I wanted and directed my attention to the mattresses that suited my needs. I am hoping the delivery goes equally as well!
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February 2024 by wanda williams
We were assited by Kelly. She was knowledgeable, professional and patient. It was an excellent experience.
