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November 2023 by Twanda Chase
They are the BEST!! Thank you Jaye and Gabby!! The process was so quick and smooth.
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October 2023 by Nioka Williams
My experience at National Auto Waldorf was great!!! Danic my sales person was very professional and helpful. He helped me get something nice and affordable. I had a great experience. I would recommend to friends and family..
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October 2023 by Stephanie Bridgett
My husband and I worked with Debra and she was so patient and thoughtful. She worked with us to make sure we left happy and with something we could afford. She stayed in communication with us and was never pushy or overbearing like some sales people. It was a pleasure working with her to purchase a vehicle and I would 100% recommend her to others.
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October 2023 by Tee R
I don't usually write reviews, but I can't help it in this case. DO NOT BUY from this dealership, unless, you want to take a chance of being stuck in a bad situation. The checkl engine light came on 2 days after purchase. It also shakes uncontrollably. I alerted them immediately, and they said that the warranty wouldn't cover it. Mind you it was only a few days later. Then, they told me that they would pay for a portion of the repairs to fix the issue. Needless to say, the issue was never fixed even after they took my money. I have had a few cars and I will say that this is the worst purchase ever! I've had better cars from the auction. I can't get my tags or registration because it can't pass inspection. You all know that you are petty and sell people lemons! I just wanted to let people know how crooked you are. Also, their customer service is terrible after you make the purchase. Purchase at your own will.Hopefully, you read the reviews unlike me.
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September 2023 by Kolypzo Kascade
Bought my first car with Alex Reyes. Alex was courteous and friendly. He let me test the car over the course of two days with my parents who are more knowledgeable about what makes a good used car. He knew what car we were interested in and didn't try to sell us on other cars. Alex was willing to negotiate when the price of the car and fees would have been too costly for our budget. I would recommend Alex Reyes and National Auto.
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September 2023 by Steve Caramenico
BUYER BEWARE:We bought a 2020 Dodge Durango from this dealership on 8/17/2023.The car was clearly advertised with about 20,000 miles which enticed us to make a 150 mile, 3 hour trip from coastal Delaware to their Waldorf, MD location. Once we arrived there however, to our shock and surprise, the car actually had 25,000 miles on it! Apparently, the extra 5,000 miles were put on by someone driving it at the dealership over the past several months. The mileage in their advertisements were never corrected either online or on the window sticker. This borders on FALSE ADVERTISING. These extra miles caused the car's system to alert that an oil change is needed. This oil change should have been done by the dealership before the car was sold to us. Note that the oil change would not have been necessary if the extra 5,000 miles were not put on the car by the dealership. They told us that oil change would be covered by them if we brought the car back, but a 300 mile, 6 hour round trip made it cost prohibitive. We were told that if we had the oil change done locally that we could submit the receipt for their reimbursement consideration. Well, we did that and submitted the $93 bill but to our dismay, they DECLINED TO REIMBURSE US FOR IT.The car's price was not lowered due to the extra mileage and we ended up paying out over $36,000 after taxes and fees. We feel that a $93 oil change expense is a relatively small price to pay for such a large dollar sale.BEWARE! National Auto of Waldorf does not know how to treat their customers. If they are this greedy over such a small dollar expense, just imagine what they would do over something more costly. Based on how they treated us over this small issue, I would not recommend buying any vehicles from this dealer. It appears that once they get your money, you are no longer valued as a customer.
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August 2023 by Belinda Wright
This was the worst experience ever. Do Not purchase a car from this dealership. You will drive off the lot with a car with all kinds of issues that are hidden then show up later. I should have read the google reviews. You go for one car and they put you in another. It was of course blamed on people that no longer work there. Get what they promise on paper. Make sure you get your carfax and also take the car for inspection after you drive off the lot.
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August 2023 by Taliah Murray
Big shoutout to the one and only Mr.Alex Reyes!!Phenomenal customer service. He was able to get me In and out. Very understanding and took care of all needs. More than pleased with my car. Highly recommend. Thank you so much!!!
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August 2023 by Naquetta Wright
My experience at National Auto of Waldorf was exceptional. The staff were very friendly, funny and well informed. There was a good selection of cars available. Thank you Alex Reyes for being a great salesman!N. Wright
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August 2023 by Freddy Mendoza
I will have to say, dealing with several dealers in trying to purchase a vehicle, none has been more attentive to our needs. Alex Reyes, our sale rep, was very professional, quick to respond, patient and extremely helpful. He made our purchase go smoothly and stress free, and was able to get us the best deal possible. If you’re looking for great service, look for Alex, he will make it possible to his ability. Thanks Alex.
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August 2023 by N Hun
Ed and the team went above and beyond to make sure I went home with the car of my dreams! Ed was patient with me the whole time and worked with me to secure the deal. Thank you so much for everything!
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August 2023 by kecansing
I loved it! Debra was not like typical dealers who force cars on you for a sale. She actually heard me and was here to help. The owner as well, any car needs she had the answers. Just got a new used car and it’s perfect! 100% recommend
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August 2023 by Cameron Brown
Great experience from start to finish. I called the day before about a car I saw online and scheduled an appointment with Harrison for the next day. When I arrived the car was in the front and ready for a test drive. The transaction was smooth and easy and the vehicle was exactly as described. When you visit ask for Harrison.
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July 2023 by Lenora Savoy
I bought a Buick encore from them about a week ago and now I’m over it. Their communication with their customers is terrible, why am I calling you for updates on something that should’ve been fixed prior to me having the vehicle? As soon as I pull into my driveway my caliber was smoking so I had to take it right back, was there any communication on how long it was going to take? NO and I called them to find out that my car was ready. Sorry that I’m big on communication.I’m still having problems and will just take it somewhere else. Yes I know it’s a used car but the check engine light is on and I haven’t had it a week. Make it make sense. A course on professional phone etiquette, customer service and professional clothing attire wouldn’t hurt them. This is why dealerships like that have a bad rep. Do better.
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July 2023 by Stacy Hayes
Repeat customer had deal with Alex Reyes best salesman in the dealership 2nd vehicle purchase strees free process very knowledgeable and professional salesman everyone here is friendly thanks National Auto of Waldorf and Mr Alex 5 star ⭐⭐⭐⭐⭐ rating.
