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January 2024 by brian chessick
One stars i s being more than generous on my part I rather a negative 4 star rating.Bought truck from them from NC and trade delivered to house. Never registered #1 never a temp plate #2No title for me to refinance with my finance company to my credit union ?!Thank God being a government/medical employee with SECU for ages. So I was basically driving an un registered vehicle, no temporary plates, sales person put my vanity plate front m old truck to new.Finally #3 Consistent lack of communication and below poor customer service. The salesman even lost the title I literally handed him.on my trade walking out door ?!So I’ve been paying for 5 months on an expensive driveway ornament.Wait it gets better #4 I’m paying for extended warranty and went to my usual Chevy Cadillac GMC dealer for service. Glad I asked about warranty nothing extended basic warranty. I trust Hendrick dealerships most all vehicles came from there in NC and VA.Worst buying experience of my life and I go through cars and trucks that are head turners.BUYERS BEWARE !!!!!!!!!
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October 2023 by Paul Vanasse
I asked them to clear my engine light, and they said they would, even though it is on my receipt, they still did not.
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October 2023 by Albert S.
Service is horrible. I took my car to the dealership because of brakes. Service rep (James) charge me 180.00 for an oil change and rotated my tires. He them tell me my rotors needs replace but not my padss. He said I pressed my brakes hard so the rotors will are about to break. He told me it wasn't under warranty and prepared my car for delivery back to me. He never offered fixing out of pocket or any other option. I was prepared to pay but he didn't have any interest on helping me any further. The service center is so unprofessional and incompetent. I won't be going back. It's not dealer worthy!
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July 2023 by Kris M.
As sleazy as they come. They will attempt high-pressure sales tactics and do everything short of barring the door to prevent your exit. Specifically avoid Lloyd and Omar, easily the most sketch guys in a business of sketch guys.
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April 2023 by Kitty Welsh Daugherty
The entire staff was very helpful, patient and I truly believe I received a great deal. I love my new SUV.
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April 2023 by Larry Pounders
Dishonest, borderline fraudulent, sales tactics. Baited me in with one offer on a trade and then raised the deal price by $5k.
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April 2023 by Nilah Perkins
Just did my car service and Steve at Subaru Waldolf location has excellent customer service at service dept. He made me and husband feels welcome and wanted to come back. My husband don't own a subaru but he is surprised with the service we got from my dealership all the time. #subarucrosstrek
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December 2022 by Chris H.
Definitely would not refer to this business as a "no haggle" car dealership. My partner and I came here to browse the inventory of used Subaru vehicles and to look at prices and get a good feel at what was available. The salesperson we dealt with barely helped us at all with this... he was rude and unprofessional. Not only did he keep taking phone calls, walk away from us numerous times, and not keep his attention on us but he also was rude when informed of our current situation. He scoffed when we mentioned we wanted to see the used inventory of Subaru with a budget of around $20,000- 24,000. And even worse he laughed when we said we had a trade in as well. The worst part was when he said that he had to check the price with his manager on a 2018 forester we liked. He said the online price was $19,000 but he had to double check with his manager and eventually said that that online price was only guaranteed for today only. Understandable that things change but why would the online price change? Definitely definition of haggle. Save your time and don't browse here unless you're buying brand new because apparently it's a joke to look for used cars. I guess not having $30,000 to shell out immediately makes them loose their Interest.
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December 2022 by Steven “Steven's Dad” Kendrick
JD is my go to guy. Great service
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August 2022 by Eric G Bates Sr
Service on my Volkswagen was great. It was a day of perseverance but my service advisor was Awsome. He went above and beyond to get the job done!
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August 2022 by daniel meltsner
They always take care of me and don't try to sell you things you don't need. Highly recommend
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July 2022 by P Owens
Very wierd. No one came out, not many cars. Yikes. Twilight zone 'ish. People hanging around in the back lot. It was unusual for a car dealership.
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April 2022 by Toya D.
RE: April 2021 visitFrom start (browsing car selections) to finish (signing on the dotted lines) DJ was super helpful with my car purchase. I already knew what I wanted, so it was just a matter of learning all the "bells and whistles" and then test-driving my first choice. Vroom!NOTE: I've had my car serviced once since my purchase and no complaints.[see pics for customer survey response...]__IG: @f.huxI #yelp and I know things.Keep reading... linktr.ee/f.hux #foodieHUX #yelpelite #yelpeatsdc #yelpdc
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January 2022 by Pete H.
I bought my VW ID4 in North Carolina but work in Washington DC. The service at the North Carolina dealership is not so good, there service department isn't very knowledgeable on the ID4 or they just are not proactive. I am very impressed with Ourisman. They serviced my car with no problems. They have called me for scheduled services for issues that I took the car in for. Best service I have had since I purchased this car.
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December 2021 by Brian G.
Took my car into getting some warranty work, and told them it had already had the 80k and DSG maintenance done on it. They said they would check to see if it was done and get back with us. They never contacted us and did the service which was already done a week prior and claim we told them to do it if it wasn't already done. I don't see why they would come to the conclusion that the DSG service was not done when we told them the 80k maintenance was done.Not reliable, trustworthy, fair, transparent the list goes in. Take your car to the Pohanka Volkswagen Dealership they are quicker, cheaper, professional, and fair. Don't waste your time.