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February 2024 by Channing Trent
Always has what I need. Never a bad experience. Customer service is A1!
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February 2024 by Laura Halikman
Great place. Nice people
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February 2024 by Kimberly Brunn
I was in the fish department asking the man working in that department questions about the fish, and he had zero knowledge about fish. All the aquarium plants are dead. Very sad
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February 2024 by Tesah Spriggs
They were no longer selling the dog food that my pet eats. The staff was not very knowledgeable
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January 2024 by Amefika Brown-Bey
Always a great place to get what you need
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January 2024 by aerosmith great
Quick service
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December 2023 by Anastasia Woodruff
Store looks dirty and smells like feces. I didnt see one clean up station for customers to clean up after dogs. The fish station look unsanitary too. Poor fish!! Employees sitting down not helping anyone or speaking to customers when we enter. Had to ask for help for 3 people to ignore me. My beta fish probably would have died because of the unsanitary conditions in the store. So I will go to PetSmart. And I can only imagine how many animals die in their care due to unsanitary conditionsif the building. Should call Animal authority on Petco!! Its disgusting!!
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December 2023 by Lisa Williams
Staff is very friendly and knowledgeable. Would recommend the Petsmart in Waldorf, MD. Love going in with the pups!!
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November 2023 by Sheila McKelvin
My family visited the store over the weekend looking for a kitten. The store associate was very accommodating and assisted use through the process. We went in looking for one kitten and ended up getting two. We are very happy with the adoption process.
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November 2023 by Brittany Goode
Disappointing service. Every time I do curbside I have to leave my car and go inside and get my items. Meanwhile the associates are visible from the front and oblivious to the customer waiting
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October 2023 by Nikki Lamb
I went for the first time a week ago in Waldorf...I Love this store!!!! Next visit I'm taking my dog CHICO!!!♥️♥️♥️
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October 2023 by Mark Davis
The staff and manages at PetSmart were and are always coustey, attentive, knowledgeable and willing to assist me with my needs at any cost. Moreover, they treated my pet as though he was their own. In my opinion they are there the best. I give them a 5 star rating.
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September 2023 by SaFiya Hoskins
I took my cato to have her nails trimmed. We waited 15 minutes for service and the service took 10-15 minutes. It was a quick and friendly visit. The technicians are very careful and caring... and the dog seemed not to mind the presence of a cat in the spa. It was a positive experience and very reasonably priced. We will return. I should add that my cat is 19 years old and can be hissy with strangers at times but she was perfectly fine.
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July 2023 by Athena Reborn
I normally do not visit these stores, Petco/PetSmart, but I’m so happy that I visited this store this morning July 8, 2023. The staff was absolutely amazing from the time I walked in I was greeted with a smile and she honestly meant it. The store was so clean. There was no piles of waste in corners, and minor urine if any.The staff blew me away with their knowledge of birds, dogs, fish, and lizards which I have all of. Ms. Shelly, amazing and so kind with me. Mr. Kevin W. seriously escorted me to every area I ask about and discussed the benefits of each product. He was unbelievable patient and gentle with his delivery of knowledge and recommendations. He literally spent about 30+ mins with me and I did not feel like he was annoyed or frustrated with all of my questions. I am fairly new to Waldolf, but this is my new favorite place for my pet needs.This was the best customer service that I’ve gotten since before the pandemic.
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July 2023 by A'Dreon
This Petsmart is always clean and the employees are polite and knowledgeable. Great customer service always
