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August 2023 by Danielle Davidson
Service was amazing! Very gentle, nice, polite, friendly and professional and helpful
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June 2023 by Cassandra
Samaiya was excellent. Outstanding service.
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May 2023 by Chante Jones
I’ve been going to this pagoda for YEARS . Their quality and pricing is untouchable. But today I go in just to get a tongue ring. When I was finally acknowledged the woman had an attitude and told me she was closing the store . I asked if the other one 2 feet away was open , she told me yes it was her store but that she was closing this current store and that she pretty much couldn’t help me . The young lady working with her said that she could go help me real quick . But she seemed disturbed and irritated . So I left . I have never had such horrible service before . You’re here to help your company make money . Not run it off.I will never come back to this location again . It was unacceptable and the attitude was unnecessary.
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March 2023 by Naturally Don
I’ve become addicted to piercing my ears. This my 3rd time coming here and they’re always so happy pleasant and welcoming. Today I had Jamilyah she was such a sweetheart. Explain every step thank you.
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May 2022 by Megan Wathen
I have never left a review for anybody, and it’s not because I didn’t know how to, it’s more of the customer service now a days don’t truly value a customer. But both Kyrsten and Isaiah made this experience worth writing about. They demonstrated exactly what customer service should be. They answered every question I had, they explain every step of the process and we even had a pleasant talk. I came in set on getting a piercing and they were patience with me and helped guide me in the right direction for this piercing and the next one I plan on getting. They were both understanding and when it came time to getting the piercing Kyrsten took her time to make sure the placement was correct and that they were lined up. Isaiah was nice enough to let me hold their hand while Kyrsten pierced my ears. If you ever plan on getting a ear piercing I would highly and I mean HIGHLY RECOMMENDED these two! 100% would do it again and go back if I want more ear piercings.The piercing came out amazing! I already have two Cartledge piercing and two piercings on my lobe, this time I got a piercing directly in the middle to eventually replace with a hoop. And I’m literally obsessed with the piercing. If Kyrsten or Isaiah see this, thank you soo much for your time and effort I really appreciate it! Keep doing an amazing job!
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April 2022 by Trust The process
Beware of this place I’ve brought jewelry from the store in the mall. I was lied too by there employee that my bracelet was real gold it turned colors I returned the item on warranty only too purchase 6 more broken items I don’t recommend buying anything from them ripped me off and will not warranty out my last broken pair of earrings the backs fell off and stripped. I paid for a extended warranty that expired a week ago beware don’t buy there fake jewelry it’s not worth the hassle or headache
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October 2021 by Ramia Husbands
First let me start by saying that the store manager Amanda was absolutely amazing. She is so kind, gentle, and pleasant. She pierced my 4 month old daughters ears. From the moment we arrived we were greeted by another associate and Ms. Amanda. Both ladies reassured us that we would be helped soon and they did just that. Amanda was so informative and really patient with my baby. My little one was squirmy and wanted to see everything in the mall and Amanda made sure her “markers” were correct before piercing her ears. She also recommended we come back in 4 weeks just to follow up so she could check my baby girls ears. I’ve never experienced such amazing and attentive customer service. Thank you ladies once again for an amazing experience. I highly recommend Amanda!
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May 2021 by Shayne Watson
Best place to get pierced at no cap , when I first got my ears pierced I was scared and the manager gave me $10 to take my mine off it.
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April 2021 by marilyn parker
I choose my earrings and got my ear pierced and was satisfied
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March 2021 by stephanie Tucker
It took $110 to get my son's ears pierced then he had a basketball game and had to take them out the same day so I went back the next day and they tell me they can't put them back in so basically I'm punishing my son for playing basketball when he really wanted his ears pierced and we had no clue that he couldn't wear them so I called the manager and they said to wait a while before we get him pierced again and now they're healed so we'll find out
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February 2021 by Danii S
Don’t waste your time coming here. Extremely rude manager, I would accept getting bad service from sales associates but not the manager. I guess to be 40+ still working at a mall kiosk will make a person bitter. I get it, it’s just Pagoda not Pandora or Tiffany’s but it would be nice to have decent customer service when shopping and spending your money at an establishment.
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January 2020 by Casey Pham
ruined my first piercing. theyre uneven and too high. i dont know what to do now. im out $50 and i hate them.
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December 2019 by Debra Ritcie
The best place for pierce ears love this place for jewelry it's associated with Zales jewelry
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September 2019 by Millicent SMITH
Go to this one by Hallmark. They are awesome. I must admit I have never been to the one under the escalator, I would hope they are as awesome as this one.
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July 2019 by Patricia Howard
Bought a necklace there that lasted me 10+ yearsðŸ˜
