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February 2024 by Alexus Bowman
Rent a center is awesome! They have good customer service and I love getting all the help I need when I go there!
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January 2024 by April Bullock
Great customer service excellent delivery and great product.
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December 2023 by Tarita Corbin
One employee named Lorraine has poor customer service. I have asked on three occasions not to call me and she continues to call. Very rude, I actually heard her talking about me when I called back and asked for a manager, she lied said she was the only manager I could speak with.
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September 2023 by jon wallace
I don't usually leave reviews, but this store and the manager need to be called out. Went to Rent-A-Center (Waldorf, MD) today after receiving a text this morning from them informing me that i have $400 for return credit. I was pleased with the service I received last time I did business with them, so I wanted to rent from them again. When I got there, the employee was incredibly rude with me and the manager sent him away and then immediately accused me of stealing the processor from the desktop i rented from them 2 months ago (I didnt). They even turned the pc on while I was there last time to make sure it worked and it did. The manager cussed at me, told me I was stupid to show my face there, put words in my mouth, and was overall disrespectful to me. Its crazy that he went straight to calling me a thief, no questions asked. Completely unprofessional.
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August 2023 by Joseph Thomas
Horrible place to work horrible place to rent from managers are rude disrespectful and not really helpful they also don't pay their workers like they are supposed to go to any other rent a center not walder the store Manger is lazy and emotional as well as the credit manager the sales manager makes fun of customers do NOT rent here or work here I heard multiple complaints from other customers about them
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July 2023 by chris white
Needed an item just for the weekend. Walked into this subpar location. It's a sad store, items have been destroyed by bad renters.
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May 2023 by Black Smoke
Easy happy prices of furniture just need to be a lil more affordable it’s a lil too over price
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January 2023 by Kimberly Krueger
It was easy and fast
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December 2022 by Sandy Anderson
I had to rent temporary edditional seating for a holiday gathering. The manager (Damon) of the Waldorf location went over and beyond to ensure we had what we needed.
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December 2022 by ashley cortesi
Clean store, but complete second hand embarrassment when the manager and sales associate began arguing about inability/refusal to do certain tasks. Please keep arguments away from potential clients, it’s very unprofessional. Wanted to rent a certain set for a party, the atmosphere became even more negative once the manager learned of this. Can’t order anything except what’s in the store, a couch set had a certain price and when I asked her about it, she said it was incorrect. Well why is it on the couch? Though they required a month up front for short term rentals, it’s not actually a month. She said the furniture would be delivered 4 days later and they would have to pick it up 3 days before the end of the contract month. So that’s basically 3 weeks for a monthly rental. I won’t use them again.
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October 2022 by Monique Jackson
Sandra is rude and disrespectful for a manager. When you are in customer service the point is to provide service to the customer. There are time when customers can get out of hand, but you are never to match their energy. However, that's not what happened with our encounter. She kept over talking me and trying to prove a point that she never had. The one thing she NEVER did was listen. She heard everything I said but didn't listen.
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February 2022 by Barbara Madison
Great products & customer service.
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April 2020 by Katrina Hood
I paid off my product within the same as cash price witch ended on a Sunday. RAC isn’t open on Sunday so the system would not allow me to payoff one item. Needless to say they Drew a line in the sand and so did I. I will never do business with Rent A Center and Waldorf ever again they lost a good customer.
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November 2019 by James Bell
Great service and friendly people
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October 2019 by Valarie Quade
I would never recommend this place to anyone. They are VERY RUDE and like to change your prices after you already agreed. They will come to your house if you are a day late even after you call them and then turn around in your yard. And have to care at all. And when you would go by the store to pay when they should be open they would be closed . They like to close before store hours. I would NEVER RECOMMEND THIS PLACE TO ANYONE.
