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December 2023 by Kirk Woleslagle
I called Sear Appliance Repair to fix my LG Washer/Dryer combo due to leaking at the bottom of the machine during wash cycle.I was forwarded to call center in India to receive an appointment from a repairman.Once your appointment has been established, the call center in India forwards your call to someone local in the US. The local repair person establishes what is currently wrong with my washing machine. The gentleman on the phone assured me the parts were common parts and were stocked on the repair truck. Furthermore, the repairs would happen the day of the visit.On the day of the initial visit, the repairman did a diagnostic check of the washing machine and concluded the machine needed a drain pump motor and drain. These parts had to be ordered and the work couldn't be completed that day. The repairman seemed rather rushed and was more interested in selling me a home warranty then addressing the problem with my machine.He presented me with the option of paying for the repair itself for over $450 or getting locked into a home warranty for over $1000 with the repair of the washer. He left a big mess which I cleaned up after he left. I decided to just pay for just the repair of the washer for $450.There was a following appointment the next Monday. I waited all day for the repairman to show up, but noone showed. There wasn't even a courtesy call to let me know they were not coming.I was able to reschedule an appointment for the next day. A different repairman showed up to my house to do the repair. After he worked on the washer. He said I was given the wrong diagnostics for my machine and the problems were something completely different. He quoted me a price of $1000 to fix my washer. He said I should receive a complete refund, because they couldn't help my problem. Again after the repairman left, I had to clean up after him, because again they left behind a big mess.I contacted the Sears Appliance Repair customer service center, which is again a call center in India, explaining the situation and requesting a refund for them not living up to expectations and not resolving the issue at all. The call center continues to give me the run around in regards to my refund. They said It could take over a month to receive a refund.Anyone who needs are repair on your appliances, please be careful when dealing with Sears Appliance Repair. They seem more concerned about selling you a home warranty than repairing your appliances. They are also next to impossible to get ahold of and hide behind they call center in India, instead of giving good customer service. I have yet to receive an apology or my refund.
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December 2023 by A. B. Polk
The appliance is fixed but the tech had an attitude when we asked questions and raised his voice. Do not send him back to our home. His customer service could have been better.
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November 2023 by Tamica Carby
Abdul was quick, knowledgeable and sufficient!
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November 2023 by Dolores Koppe
We have had Jason here several times in the past year for other appliances. Always very professional, explaining the problem and what he is going to do to repair it.
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November 2023 by Helen Moore
Technician was timely and did a thorough job regarding my appliance.
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November 2023 by Chaz Boyd
Diagnosed the problem quickly and advised what to do if problem reoccurs. No parts needed at this time.
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November 2023 by Trantina Waugh
Tech was able to explain the problem. Very professional. Thanks
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November 2023 by Henrietta Yekeh Bazzie
Very knowledgeable service man. Thanks
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November 2023 by Tracey Jenifer
Jason came out as promised. Although the issue I was having with my stove seemed to work fine while he was here. Jason did state he would leave my case open and if it happened again he would come back. Very professional tech and polite.
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November 2023 by Errol Casseus
The Technician was very professional and knowledgeable. He explained to me the entire process and what was going on with my washing machine. He gets an A+ from me for being professional. An A+ for the knowledge of his work. Thanks a bunch.
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November 2023 by Jeanie Cox
The Technicians that came did a great job. Ordered the parts I needed and just fixed my washing machine! Yay! Both professional and yet courteous.
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November 2023 by Jonathan Lockwood
The technician was unable to fix the display issue, even with the instructions. I think this is an issue on the Thor Kitchen side. I called them after the tech left and they said he was supposed to call their technicians in order to get instructions on how to fix the problem (I don't think he knew he was supposed to do that, since he didn't). The Thor Kitchen rep did not seem to have any idea of how to fix the issue; so far this has been a very unpleasant experience and the brand new stove is still not working properly.
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November 2023 by Michelle Frazier
The technician was early, respectful and explained what the issue was and what he did to fix it. I truly appreciate his professionalism and taking the time to explain the issue to me.
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November 2023 by Uju Emechebe
Mr. Brayant was very professional and friendly. He did a very good job. Thanks to himService: Refrigerator/freezer repair
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November 2023 by Martina Carter
Unfortunately the part needed is not available and I will need to purchase a new oven. Very pleased with the technicians.Service: Oven repair
