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January 2024 by Krystal Hicks-Mebane
I have family living at this complex. This is unreal how they treat their tenants. No gas for months equals no heat. My family bought heaters to for heat and the outlet can't support it. My family is cooking on hotplate in the living room since that is the only outlet that works. No washer machine for months. This is crazy.. i can go on and on... I think this place needs to be reported. You guys should be ashamed of yourselves. Fix it and do it quickly.. shameful. Place to live.
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November 2023 by Morgeezy
Dont apply here they scammed me. I got a tour of an apartment and applied and paid the application fee, but then they became very hard to contact and never called me back even after they said they would. They basically took the money and ran. I was told my application was going to be reviewed, and I never heard back. I didn't think they even looked at it. After that, they completely removed all there listing off of zillow and other apps, which is suspicious.
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September 2023 by Katravien Vercher
It has been unpleasant. It takes months for maintenance requests to be answered. Most of them are not. I had a gas leak and suffered gas poisoning and almost died within my first month of living there. The issue did not get fixed until 5 months later. The dryer never work. The washer was broken for 6 months and never got fixed. It took 1 month to get a working refrigerator. The hot water did not work. Their employees broke my furniture and stole my items when they came in. Then they had the nerve to tell me they are not responsible for broken items.
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September 2023 by Jade Wyatt
Do not move here. It's as simple as that. the images on the site are misleading. The community is dirty and unkempt. The staff doesn't not communicate well to one another. when we arrived to the location the apartment was far from ready. We had to stay at a hotel for additional days, only to return to the location that was still dirty with damages. The fridge was broken and what they considered, "aesthetic discrepancies" made the apartment look as if we were living in a section 8 but still paying high rent rates. The water was brown and the maintenance team was very relaxed and lacked urgency when we placed an emergency request about our tub overfilling from the handle falling off. they do completely rushed, half a** jobs. The entire experience was so bad that we were able to nullify our lease and immediately relocate. Do NOT waste your time living here, it will be the most miserable and STRESSFUL situation
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September 2023 by MS. Anointed
My Mother has been living in this development for over 25yrs. The past 5yrs has been horrific.My mother faithfully pays her rent on time. which an substantial yearly increase. She put in a maintenance request to have her washer & dryer replaced. Due to her washing machine doesn't drain the water after the spin cycle she has to dry her clothes for more than an hour because of the excessive water. The dryer isn't working causing her to run it over and over again just to dry one load of clothes. Which causes an increase in her electric & water bill Her garbage disposal stopped working over 8mos ago. The smell is horrific, The fan in her bathroom stopped working, causing mildrew to grow around her bathroom ceiling as well her tub. There's holes coming through her walls in the bedroom due to the beams poking through from the roof. She's contacted Carlisha Watkins, ARM Property Manager & Alicia Powell Assist Manager via email several times. Only to be told to put in a maintenance request. My mother put in several request over the pass 8mos. None of the issues has been addressed. My mother's windows need to be replaced A.S.A.P due to screens are no longer lined up with the windows. Which causes bugs to enter into her home. Her windows are very hard to put up and down. Nothing has been done concerning her request for maintenance. Yet her rent goes up with extra fees for gas, water, maintenance fees. I'm going to post pictures on social media of the condition of my mother's home. Along with the lack & concern from management.
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August 2023 by Corey McClinton
Maintenance is terrible when it comes to getting anything fixed or replaced in you unit!. The first year I was there it took 6-8 months for my washer to get replaced. And recently I've been waiting a month for them to look at my garbage disposal, and put more weather stripping down to keep water from leaking through my front and back door.
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July 2023 by Rachelle Langford
My air conditioning is not working I have kids and 6 months pregnant I call them they tell me it’s because all the units are hot upstairs. Is that not a problem??? We pay almost 2500 a month for the explanation to just be oh all the units are like that. They come out to fix it all they do is change the Freon clearly we need a whole new hvac system! I been stressing this since LAST summer when the warnings kept coming up on the system still no change.Edit: I called the emergency maintenance line because my kids were sweating bullets and he came out at 10:30pm. I believe it was the head of maintenance I appreciate him coming to try and fix the problem. We will see if it works.
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June 2023 by Markayla Warren
DO NOT MOVE HERE!!! Management is horrible as well as maintenance. Took them 4 months to fix a gas leak, 3 months to fix the garbage disposal which honestly I fixed myself, took them 2 months to fix the fridge, I was without hot water for a month, and I am still waiting for them to fix the dryer which half worked when I moved in Nov 2022.
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May 2023 by Genesis Jordan
This is the worst apartment/ town home (whatever they call themselves) They take their time with EVERYTHING and no one follows up. Ive had my kitchen light out, LOOSE OUTLETS throughout my entire home since December of 2022. It is now May 2023. They dont care about NOTHING but getting you in and taking all of your money!!!!!! PLEASE RUN. Also, PLEASE do not let them rush you into a unfinished home. They have a very poor maintenance team that does no work and will HALF DO EVERYTHING!!!! I cant even get in touch with the corporate office to vent about the problems Ive has since moving in. PLEASE RUN FROM THIS PLACE! ITS TO GOOD TO BE TRUE
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April 2023 by A White (Yaya)
I literally ignored the reviews and gave this community a chance but the reviews are totally accurate. I have been having problems with my appliances since I moved in. Maintenance closed out my tickets without coming to fix the issues. I been without a washer machine for months and was told when maintenance did come it was nothing else they could do and they had to wait for a plumber. The people in the office just will tell you to email the manager about everything. Ontop of these they are enforcing some new parking and I think parking should be the last of the worries here. The reviews are terrible here and on BBB for a reason. I legit think this place will be shut down soon because when I called Charles county government before they said they receive many complaints from this community about unsafe living. I’m legit disappointed.
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April 2023 by Carla Hines
I’m extremely disappointed!! My daughter’s move in date is tomorrow and she went to see the apartment after hours and someone was in there repairing/upgrading the bathroom. The office told her husband earlier it will be completed by tomorrow. However, you will not be able to use the bathroom until it’s completely dry. Meanwhile the apartment smelled like urine.I did some research and study the website. It appears to be false advertising based on the description of the apartments.I’m totally Disappointed!!!
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April 2023 by cherolynn williams
I haven’t even moved in yet and will probably ask for my deposit back and find somewhere else to live. I did everything online and I keep calling because where my apartment is it’s just trash EVERYWHERE kid toys left out for days trash from Easter I’m guessing. It’s just disgusting. I don’t get no call back or email . I can only imagine what issues I’ll have if I move there. It’s not gon work.
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March 2023 by Otero Family
Writing this review in hopes that I can finally get the attention of the maintenance team. I have put in multiple request ranging from a broken rack in the laundry room to my dishwasher not working at all. The small requests I can overlook but I submitted a request for my dishwasher in early November and nobody has fixed it. There is now black moldy water accumulating in the dishwasher. Each time we call the main office to see if someone can come we get the same brush off response that they will send someone and they never do. Some of the request are even marked completed which is absurd. These apartments aren't terrible but keep in mind they need a lot of updating which does not seem to be priority. There is also a bug problem which I've also complained about due to my back door having a large gap at the bottom, but no response. Overall, the rent is cheap for a 3 bd but will not be renewing my lease.****Update 3/10/2023 My dishwasher is still not working, was told by a manger on 2/15/2023 "I will work on this for you by next week, if it does need to be replaced I will have to get approval and order it for you." and still nothing has been ordered/replaced. It is not that hard to keep your word.
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March 2023 by Steph H
DO NOT MOVE HERE!!!!!!!! Maintenance is USELESS.!!! Management claims they don't have any qualified maintenance guys to fix my issues!!! They close out your requests as complete without doing the work. I had to pay out of pocket to fix my plumbing issues in the kitchen within two months moving in here. Dryer has been broken for 3 months. Had to pay out of pocket for a new dryer. Now the water in the bathroom is brown for the last couple of days!!! Going to sue for lost of wages and out of pocket cost!!! NEVER AGAIN!!!!!!!
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February 2023 by Monique Perry
Where do I begin... since I moved in (Jan 6).... the tub was disgusting, sink was disgusting, rusty vents, no hot water, cracked window, wires hanging from the dryer, no sockets only wires hanging out the walls, some sockets wasn't screwed to the walls, blinds broken, splash of red paint was on the wall, and none of the toilet paper holder was attached. Notice all this stuff the day I received my keys. This definitely wasn't the unit that I had initially seen before choosing this place to live. I don't even know why they let someone move in this place when it clearly was not ready.... it's been a month and still haven't had all my issues addressed. Can't even live comfortably. I DO NOT RECOMMEND!
