Truist, a financial institution formerly known as BB&T, has received mixed reviews from its customers. While some have expressed dissatisfaction with the changes in phone number and branch locations, others have praised the efficient and personalized service provided by the tellers, particularly at the Waldorf and Dunkirk branches. The bank's use of video chat technology at the drive-thru has been well-received, offering a more personal experience. However, customer service quality can vary, with some locations receiving praise for their helpful and friendly staff, while others have been criticized for rude and unhelpful behavior. Overall, Truist seems to provide a mixed experience for its customers.
I'm always able to teach someone by phone to answer any questions I may have about my account.
January 2024
Great customer service always, The manager, Mrs. White went beyond and above. Thank you so much
September 2023
Bad day turned GREAT after meeting with Renee White at the Waldorf Branch. I'm greatly appreciative of her insight and connections within the community. Thank you so much!
