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March 2024 by Gods Child
I walked in there and was greeted by a guy,I explained that I was only there for the exchange and to switch everything over to my new phone. Understand that not everyone holds conversations but I felt he just didn’t want to be there,No conversation no nothing everyone else was talking to there customers but him.The gentleman walked away went to the back for the longest in which I understood that it was going to take some time but he just didn’t care to let me know the status of my phone.I asked the young lady that was beside him to see how many minutes I had left she said give me a second then showed her co worker her item and just forgot about my question I will never enter this location again.
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February 2024 by Robert Grady
The service is much better than the other T Mobile stores in area
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January 2024 by Aaron Barber
Troy was very nice and helpful. Thanks
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January 2024 by Ray Savoy
Only one or two knowledgeable people are on duty.
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November 2023 by Parker M
Today I had the pleasure of being helped by DeCarlo when I came in to remove some things from my account. He treated me like a VIP guest at a diamond rated hotel and I was thoroughly impressed and honored by his knowledge, patience, and epic customer service! DeCarlo’s advisement was spot on, and the things he couldn’t do in store were executed via T-Mobile’s call-in customer service while DeCarlo stayed with me to ensure no hick-ups. Once finished, he gave me a discount on an in store product that he helped me pick out for protection for my Ultra without me asking. As I expressed my gratitude, I noticed that he was the Store Manager from his name tag, which I hadn’t noticed before. I felt appreciated and cherished as a T-Mobile customer and will definitely recommend this store to everyone. Kudos to DeCarlo and his team. I think this guy deserves to be a regional manager and I pray T-Mobile seriously invests in his upward mobility. Blessings!
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October 2023 by Kanon Boateng
Bad costumer service, im waiting like a 1 hour, personal is to slow they got my número supposed to be call Me, never ever call Me... the worst place to get a new line and new screen protector, bad experience with this location
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October 2023 by Tobi Daniel
They made as stand for along time, gave as three numbers took out money and the service doesn’t work.
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October 2023 by Lila Alem
If you need your money and time, this is not the right place by all means. Learn from me.
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August 2023 by Hasanjit Mundi
Worst T-Mobile store I have been to, they told me different things same question different things, and poor customer service, was here earlier today being helped by “woman”,well, she looked like a woman. I’m not sure what that thing was, said I was not on the account, which was a bold face lie because I just bought a phone last month, will not be coming here again
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August 2023 by ninalnewton
Very helpful crew. It's always critical but the staff gets to you as quickly as they can.
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August 2023 by Not Me
Worst T-Mobile store I have been to, they told me different things same question different things, and poor customer service, was here earlier today being helped by “woman”,well, she looked like a woman. I’m not sure what that thing was, said I was not on the account, which was a bold face lie because I just bought a phone last month, will not be coming here again
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July 2023 by Christina Best
I visited this location today to purchase my new phone and I was very pleased with the Customer Service. Troy was an amazing salesperson! He got me in and out in a decent time, was very transparent and broke every detail down for me. I will be referring friends and family and will be asking for Troy specifically in the future. I am very satisfied with the service and my purchase!
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June 2023 by Melanie Countee
Went into T-Mobile yesterday to switch from Verizon and received amazing customer service from Jeremy D. He was patient, understanding, and thorough regarding the plans and promotions.
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June 2023 by Charlotte Fenwick
Got a tablet staff was helpful and polite
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May 2023 by J Monique C
Good location. Great service. Most items in stock. They need more deals though