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August 2023 by Shane E.
I went to rent a lawn mower for the day. The lawn mower didn't work. I went in asking for a refund for the lawn mower. They didn't inspect the device or anything and told me I should have gotten insurance. Okay, whatever. I just wanted to talk to the manager. He says I can talk but he doesn't think they'll help.Me and this poor employee who called his manager in are sitting there in awkward silence for about 30 minutes so I walk all the way down to the desk where they help with customer service and I walk over to get my deposit back. I wait patiently in line and the girl at the front says "we heard you WHITE TRASH. We will get to you." Meanwhile the manager is basically hanging out with other employees and another manager takes the next person in line.I say "excuse me I was next" nothing happens. I once again say "excuse me" a little louder. I'm just being completely ignored at this point and I then say "excuse me! I was next in line." Loud enough to be heard and everyone that works there stares at me like I'm the one who is the problem. The guy then says "get out of my way white trash!"The entire time the manager is sitting behind the counter with what looks to be employees still saying nothing. Obviously no one cares that I just dealt with racism because I'm a white guy so I just say "fine! Keep the 50 bucks I just know one more place I can't shop in Waldorf as a white person."Monday I get a call saying I have an outstanding balance and then they charge me ANOTHER 42 bucks. The whole thing was over. I call customer service and tell them the situation and the person on the phone says that "while it is not racism" it wasn't nice so..." at this point I've decided to leave the country where everything isn't about race lol. I then stay on hold for a good 20 minutes and just hang up. I finally get a call back from the people that are impossible to get a hole of. The phone rings 40 times and they refuse to answer. Thank God! The man says to me he's from rentals at Home Depot. Finally I can talk to someone. Instead as soon as I tell him I was dealing with racial slurs in his store he laughs and hangs up.I call back and **shocker** the phone rings 40 times. I drove by and looked and there were about 3 dudes smoking and joking while no one is answering the phone.This was just the straw that broke the camel's back. This is also not the only time I've dealt with racism in Waldorf. I've dealt with it so many times I can't even count. I have rung the "help" at the aisles many times and never get help. I constantly deal with useless people who don't know how to do their job to the point where I have had to help people find things a few times. An old couple the day before was trying to get help when one of the employees said they would come back and obviously never did. All this guy needed was If Home Depot cares at all about their brand, they would change the entire staff or just tear it down. Rather than be treated as a second class citizen I will just swallow the 92 dollar charge for absolutely nothing and drive 30 minutes out of the way to not deal with them because Lowe's isn't much better. If you're going into the store to grab something and leave, you probably won't have anything to worry about but if you need service, they won't help at all. Or if you're not white you should be fine.No stars and the poop emoji will work for this review.To be fair...someone (a very nice lady) called me about 5 minutes after the order and reimbursed me the full what ended up being about poor charges of 42, 50, 50 and 92. Against my better judgment I will update to 2 stars.
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March 2023 by Agustina V.
The paint department had lousy service. One of the workers, Arianna kept leaving the area and kept us waiting for more than 10 minutes. She showed bad attitude the whole time. I do not recommend going to this Home Depot for paint. Also, everything was dirty like no one has cleaned for years. I know it's a Depot but I expect more. Thank you.
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February 2023 by Mike N.
This is one of the worst most unhelpful locations I have ever been to. So I go in and buy a bunch of stuff, my companies pro account spends more than 300 k a year at this place. Personally I've dropped around 75k trying to get my house together in the last 3 years. So I need a foot of 2" black iron pipe and I notice an off cut, which means someone had them cut it and didn't want the scrap, three cashiers couldn't figure it out. So after about 20 minutes the manager waddles over, same guy that's walked past this situation about 4 times now, proceeds to tell me "he has to sell it by the foot" again this is clearly an off cut, for $95. I go back a day or two later and here is the same offcut, this time with a fresh label that says $95. Dude 10' off this pipe costs $95 dollars.Just ridiculous. The attitude, thinking you know more than an industry professional with 30 years of experience? And that is par for the course at this location for sure.
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December 2022 by Gech F.
I love remodeling stuff so whenever I get a chance I spend a lot of time and money shopping items that would make my house look better than it was. I was very happy to find HomeDepot close to home. The store is great in-terms of finding things that you need for almost anything. One thing I would recommend is for managers who oversee customer services/issues is that customer would not like to bring stuff to your attention if they are satisfied with services. Mind you if customers decide to come to your store often and spend their time and money; I would say that is something to be proud of in-terms of B2C relationship.This might be my first review and would not like to say bad stuff about anyone because it would not be beneficial in-terms of ethics.But if customers come to your store to resolve an incident such as wrong charges not only once but 4 times in person, giving them a cold shoulder, wrong information, and unacceptable excuses isn't very professional. Articulating situations to make it look like as it's customer fauLT isn't very professional. For anyone shopping at this store, the associates are all outstanding, special thank you to Ali, Paul, Kevin, Tracey, Brandon, and Francis for your hard work and making Home Depot home away from home. If you spend at least ten thousands of dollars in this store and management isn't unable to resolve minor issues or even to listen your concerns appropriately, how is that going to make the customer feel? I genuinely like to continue visiting the store but also I think about those mangers!What do you think of someone who planned to be loyal customer for years to come would feel about such incident?My suggestion is that please listen to your customers and keep your promises. Please be kind and treat customers like the way you want to be treated.God bless!
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July 2022 by Jazzy B.
I had several hundred dollars worth of stuff in my cart. I needed an electric drill. ALL of them, every single brand, were under key and locked up where you couldn't get to them. I waited. And waited. And waited. NO employee to be found except for one servicing the checkout line and she was busy and it's not her job to service this other area. I waited and looked around and could not find one employee remotely close or even far away from that section. I left and didn't buy anything. Good grief. Why would you put everything under lock if you have NO ONE to help? If you think people stealing your drills cost you money, you just lost over $300 worth of a purchase because I had blinds, and a bunch of stuff and still needed more, and left because you lock stuff up and no one to help. And it's not the first time I've left without buying what I needed.
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May 2022 by Bridgette S.
I'm an active military guards member and it's disheartening that you have to go through so many steps to receive a military discount that's only %10 which is really nothing. You use to only have to show your military ID and that was it and know you have to scan a card and register and then wait to be verified. The discount is not even worth it and I've been deployed and put in the time.
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January 2022 by Darwin T.
Ordered a washer and dryer December 26th that resulted in two failed deliveries. The first delivery attempt had a broken door on the washer door. The second delivery resulted in a refusal to deliver by Home Depot Delivery since I bought a stacking kit from Best Buy. I was told to buy this stacking kit by the store associate at Home Depot. I called the store and was told to call corporate and there is nothing they can do. I am speechless.
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December 2021 by J C.
PRO: The experience in general in this location is good for the following reasons: - Tracy, the cashier at the store - Semiramis, another cashier - Marco, associate in the lumber department It's amazing how these three people can make customers feel welcomed and make you want to go back to this store. For example, if I'm in the Huntington area I would rather drive to Waldorf Home Depot instead of Upper Marlboro store which is closer. The customer service these three people provide is amazing and you can tell they are happy to assist customers. They always have a positive attitude.
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October 2021 by Joel Steinbach
What does HomeDepot do when we get stiffed by your plumber? We bought a new kitchen and never got put on the list to install the dishwasher. Called 3 times and was promised they would call. It’s been 3 weeks. I’m waiting for my refund haul away and install fee. I had to pay a real plumber, not the liar plumber from HoneDepot to install it.
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October 2021 by Joel S.
Question: What does HomeDepot do when we get stiffed by your plumber? Answer: NOT A DAMN THING. We bought a new kitchen and never got put on the list to install the dishwasher. Called 3 times and was promised they would call. It's been 3 weeks. I'm waiting for my refund haul away and install fee. I had to pay a real plumber, not the liar plumber from HoneDepot to install it. I will never walk into another HomeDepot again.
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September 2021 by Mark W.
I've been coming to this Home Depot for multiple years and this is the worst experience I have had. We ordered a door for curbside pick up we have to wait more than 20 minutes, we even called the store and nobody picked up. I walk up into the store to see if they've got it yet they said the door is on their way. 15 minutes later after waiting the door finally arrives and we open the trunk. The person starts to uncage the door but it took forever. I turn around to see the door had fell on the concrete. That resulted in the door frame cracking. The person had no qualification whatsoever to do that he just stood there clueless. after having a long day and wanting a peaceful easy curbside pick up it just made it more difficult. 0/5
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August 2021 by Kitten J.
I am royalty pissed off. They should get no stars. This is the worst Home Depot I have ever been in. The customer service is deplorable.... they really act like it pains them to do their job. Totally different feeling from their competitor down the street. I purchased a lawn tractor on my Home Depot credit card. The mower was deemed unsafe by my lawn guy due to the hills in my backyard. It couldn't maneuver the terrain. I attempted to return this expensive piece of junk the same week. They gave me the run around for 2 weeks. I assume hoping I would give up. I understand their bonuses are dependent on sales. I don't care about your bonus. Even at car dealership, you have 48 hours to return. The store manager Laura refused to return the tractor. She refused to respond to any of my correspondence. It is stated online tractors ARE returnable in 30 days. And, if you use their card 90 days. This lady refused to honor policy and sent her minion Joe out every time I came to dispute it. I showed Joe the policy online. He stated that they don't return tractor because of "buyer remorse". What!!!????? Are you guys crazy???? This is not your personal decision, its policy. Well, I called 3 other locations Harford, Bowie and Upper Marlboro they all said they would gladly return the mower. Joe the narcissist, laughed at me doubting they would honor the return. Guess what......I went to Upper Marlboro and they returned it within 10 minutes of my arrival. It was back on the credit card instantly. I think they don't do return here for very nefarious reasons. I'm not just talking race here, Im talking class. This area has a lot of working class folks. They wouldn't try this crap in Rockville. I leave you to make the assumption of why they wouldn't follow policy at this particular location. In the meantime, I'm writing corporate get ready......Laura. Do not take no for an answer if they refuse your return. Don't allow this location to get away with this bulls****
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July 2021 by John L.
The customer service is some of the worst I have experienced at any business in recent memory. Upon arriving at the counter where you pick up items ordered on line, I stood there, I was the only person in line, and five people behind the counter had a conversation that lasted over five minutes without even acknowledging that I was standing there waiting for service. I definitely got the feeling that they thought they were doing me a favor waiting on me. I left the counter and returned several minutes later and someone did wait on me my second trip up to the on line order, pick up counter. If you want people to shop at your stores, it would be a good idea to teach your associates what "customer service" means
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June 2021 by brian d faulk
Mass confusion for a rental but the employee was kind and knew how to fix the situation. Excellent service I highly recommend this place.
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May 2021 by Michael B.
The customer service at this store is likely the worst I've ever encountered. While I understand Covid is an issue, I really am tired of it being used as an excuse constantly. Other stores have figured it out and Home Depot needs to follow suite. 40 minutes on hold and no one ever picked up the phone. Finally hung up and visited the store. Not busy at all. Customer service associates were all over the place, talking and laughing with each other. Someone needs to manage this store because it's obvious, no one qualified is monitoring what goes on. Very frustrating. I much prefer Lowe's but I had a Home Depot gift card to use. I won't shop here on the regular
