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February 2024 by Pdubs W
Very easy and convenient
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January 2024 by Delores Moses
Tried calling UPS office on 1/8/2024 and voice mailbox was full and I could not leave message. Contacted USPS and was informed that tracking number shows package is with UPS and it has not been turned over to the USPS. Tried calling UPS office today 1/9/2024 and voice mailbox is still full. Package should have been delivered by 1/6/2024. I am not a happy camper because items are for my husband. ????
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December 2023 by Philip Wheat
Asia went above and beyond to track down my missing package. Truly thankful she picked up my call because she was so kind and helpful. Thank you for providing such AMAZING customer service!Well done and stay awesome!!
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October 2023 by Shelley Gilbert
My local UPS store is 1282 Smallwood Dr. Waldorf.This has become my favorite store with the BEST staff; hands down.David is a great Manager, down to earth, positive demeanor!! Very thorough about his job. Always asks me politely to please stick around to insure my faxes and or emails have been delivered. Knows how to manage without having to "throw his weight around" so to speak. Excellent Manager!!Asahni is at the top of his game!! Always greets customers upon entry. Constantly smiling. Extremely efficient and I see he's training now! Promote this young man. ? Give him a raise!!Asia is a new employee. Very respectful young lady, humble, catching on extremely well, and respectful to her elders. Like her a lot! Please keep her on!Fred!! Provided excellent customer service for me today by getting my box from my car to return to Amazon. I walk with a cane so this helpedme immensely!! He smiled the entire time; even took the time to unwrap my pkg, I improperly packaged it. He did it in record time, under a minute; while I was searching for my Amazon code. Then David came out to say hello to me and was kind enough to provide me with useful information. Everyone, I mean EVERYONE is friendly, knowledgeable, sincere and helpful! I hope this store stays open and all employees stay employed. Their personalities all mesh well together. This is an excellent team!!!!
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July 2023 by Reanna Robinson
I have been here twice to return Amazon packages for my self and someone else. I’m not sure of his name however he is very knowledgeable, helpful, patient and professional. I have been equally blown away with how the service is here. When I had questions he answered them without hesitation or irritation. When I could not find my bar code he showed patients as I was getting frustrated with myself. I didn’t think I can return without proper packaging but he helped me by going above and beyond. After everything was done he said thank you and have a good day. It was not busy here at the times I went however parking was limited in front of the store.
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July 2023 by Armille Mitchell
This location is pretty fast and efficient. I barely have to wait long to be serviced. All the employees appear to be helpful and pleasant.
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May 2023 by Fix It Girl !
Fred was kind, courteous, and extremely helpful. I would definitely be coming back to this location.
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April 2023 by Ika Edwards
I agree with the customers who wrote reviews about the great customer service at this location, especially the lady with tattoo, and almost always wear hat. She is awesome, confident, and always have a good energy. If she has not already a manager she should be promoted as one. I wish I know her name so I can mentioned her in this review. I'm all for giving credits when credit is due!
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April 2023 by Douglas White
Had the pleasure of experiencing Asahni's customer service today, and it was outstanding! Extremely satisfied with the level of service I received today.
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April 2023 by Lynn R.
Great customer service. The Notary is awesome. Great attitude even with a line of people
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March 2023 by Holly Bednar, Realtor at eXp Realty, LLC
I was in Waldorf today for a training. I had an Amazon return item, so I stopped in to see if they could help me. The young man who helped me was courteous and quick. I was in and out in about 2 minutes. The store was clean, organized and well stocked.
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December 2022 by Curtina Austin-Jones
Loved my experience with Starr she was efficient and polite ! Will be returning!
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October 2022 by Glo glo go
For those who don't know how hard it is to not only find a working fax machine but also sending a fax as well. They take all the guess work out. And they are friendly too.Thank God for you.
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September 2022 by Shannon Romero
I had a problem I had to fix and after 6 phone calls to competitors, (3 being other UPS Stores) and a visit to the drop off hub in Waldorf, this store and DAWN were the ONLY ONES able to help by ASKING THE RIGHT questions with my limited knowledge. She went above and beyond, was courteous and professional.Thank you Dawn for helping me fix my mistake!
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June 2022 by Carolyn Washington
For the past 3 years no matter who has waited on me via the telephone or in person, mostly in person I have never received anything less than 5 star service. I truly wish I could give 10 or more. I have never in 64 years experience such high quality customer service. It is basically unheard of these days. My hat off to each and everyone of the team and staff, so willingly to assist help and to be of service.
