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December 2024 by Dawn Vernon
My prescription was sent to the wrong pharmacy by my Doctor and my face was swollen on one side I was disorientated because my blood pressure was high. The Pharmacist told me to drive around the Pharmacy building and rejoin the line, and within 10 minutes I received my medication. This was an act of kindness and also going above and beyond. The Pharmacist probably saved me from a stroke or worse. Thank you for your help. I truly appreciate it!
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December 2024 by Jay Barrett
Very rude and always clam their out of whatever is needed at pharmacy.
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November 2024 by Ginger Engel
One star only because I can't give zero. EVERY. SINGLE. TIME. a medication has no refills and they send a message that they're contacting the prescriber for approval, THEY DON'T. I'm so sick of running after the pharmacy to make sure they're doing what they need to do. I switched to a new pharmacy and Walgreens STILL has my insurance all messed up thinking I have medication that they NEVER GOT APPROVAL FOR. This is not a game, screwing with people's medication is so horribly irresponsible.
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October 2024 by Nikki Coleman
The cashier is not good bad service shouldn't be working their
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September 2024 by Heather Luskey
the Walgreens pharmacy is the best fastest and nicest around by far (esp. 25 high street location in Waldorf MD
staff in store and pharmacy are both very helpful & always pleasant
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September 2024 by Gail Keys
Always Excellent Customer Service!
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June 2024 by Amber Travers
The online vaccination appointment system is a total joke! I made an appointment for four vaccinations. I got to this location, waited to check in at the pharmacy and they didn’t have any of the vaccines in stock? The system NEEDS to be upgraded to allow a user to see if a certain vaccine is out of stock, but instead Walgreens would rather waste your time, make you stand in line, and then tell you in person that you have to call around to find a location that might have them in stock. The staff was friendly, however they were not very helpful. I was not able to receive the vaccinations I made an appointment for. It was a complete waste time.
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February 2024 by Antonio Adams
Worse customer service ever. On Feb 5th, I went through the drive through to pick up my wife's medicine. I pulled in at 6:37 pm and didn't leave until 7:32 pm IN THE DRIVE THRU. They said it was due to low staff EVEN THOUGH it was 5 PEOPLE in the pharmacy at ONE TIME. They didn't even have all the meds AFTER they called us and said they were ready at 3:30. Never doing business with them again. Not even for a soda!
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February 2024 by Denise
I put in a couple of refills and they didn't fill them.nerver call me to tell me why. Poor customer service.
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December 2023 by Renee Montgomery
Called pharmacy this morning to check on meds er doctor sent in person was very unprofessional rude overall She stated due to my age Walgreens do not cover any meds with my insurance they didn’t make sense I will never recommend anyone to have any prescriptions handled there Yes I’m 64 with insurance but to state I’m 65 next year has nothing to do with my prescription that’s covered under my insurance I have now ..Can only imagine how many ppl actually turned away with prescriptions prescribed by physicians I only was using pharmacy due to close to my house and was seen in emergency room thankfully I was able to get prescript medication sent to my regular pharmacy without any issues and worth driving far unfortunately no name of pharmacy person that answered and handled call but it was when pharmacy just opened
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November 2023 by Queen S.
I give them a one star only because this is the lowest option they allow. I went to the Walgreens on high street in Waldorf Maryland Nov. 3, 2023 and brought a gift card and the cashier told me my card didn't go through when it did go through. He tried twice and both times stated the card didn't go through, so I showed him he received 2 authorizations on my card. I advised him to cancel those transactions and I'd pay in cash. He then asked me to go to the next register and I paid in cash. I asked him was he going to void the card transactions and he said he didn't know how and got the manager who told me to dispute this with my bank. I call the corporate office and they said someone would contact me within 24 hours. A week went past and no one from corporate contacted me so I sent them another email and no response. I spoke to my niece who went to this same Walgreens in July and she purchased a gift card at 8pm. When she went to use the card the next day her purchase was declined. When she called the number on the card to check the balance there was a charge on the card the same night she brought the gift at 10pm. I am more than convinced that there is internal fraud going on with Walgreens and they are not addressing these issues at this location and maybe other locations. Why are there so many issues with the gift cards and why is the staff not properly trained on how to handle an error they made. Why have a manager on duty who doesn't know how to void a transaction when the employee made the error. I'm just curious as to why corporate has not contacted me to even acknowledge my issue. I spoke to a family member who stated Walgreens wanted me to dispute this with my bank because the charge is under the card floor limit and the bank would take the loss and Walgreens took in revenue to make it look like they had a good year in profit when majority of their profit is due to employee error that they refused to address or refund. Not sure what government agency needs to get involved but we are researching this to get them involved. Stay away from Walgreens or you'll be fighting to get your money back.
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October 2023 by Gayle H.
I will never use this walgreens again. Got the wrong prescription and wanted to talk with someone about it. Was on hold for over an hour and got hung up on twice. I do not recommend this place at all. They don't even deserve one star but wouldn't let me post without at least one.
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July 2023 by Raquel Fuentes
Today I went to the store to do some shopping, if I could give 0 on this review I would, I was overcharged for a product I told the cashier Denice and she sorted it out, but then I saw the website and bought products where they give you rewards back, I went back to the store and lady Denice was rude, she tends to be arrogant if you use coupons, I don't know what her problem is, but if you are a coupon person, I recommend you don't visit that store, that lady makes you feel humiliated do
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July 2023 by Dajonte Holsey
Terrible pharmacy. Slow, not helpful, borderline incompetent. Avoid at all costs.
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May 2023 by Ayana P
Lakesha at checkout is absolutely phenomenal! She’s professional and efficient. Thank you for always greeting when I come in & being kind at checkout.
