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October 2023 by Samone - - No Longer Qualified
UPDATE! I've had my unit for over three years now, and after the first year, I noticed a change but I thought I'd wait it out. Well, no more waiting. Management at this place have lost their mind. My rate has increased about 3 times in the last 16 months. Approximately, $15 and $27 and $30 at a time. And to make matters worse, Every time the on-site manager sees me, he asks me. When am I leaving? I suppose it's because the 10x 30 units are a hot commodity and he wants to give my unit to one of his buddies. I can't stand it anymore, my bill is ALWAYS paid on time.SO.......Yesterday I decided I'm going to leave. I found 3 other places (Tower, Your Place and Public Storage) within 10 miles of this place that offer 24 hour access, cheaper rates and no unexplicable rate increases GUARANTEED!WALDORF'S BEST KEPT SECRET........I`ve used Westlake Self Storage for over 11 years. Office management was sketchy before Maurice took over, he and his colleagues are friendly and helpful. I'll admit that I don't like the managing company (Self Storage Plus) since they keep making erroneous charges on my account that I then have call and or visit to get fixed, other than that WESTLAKE SELF STORAGE is the best. The rates are much more affordable than other storage places in the area and the facilities is very well maintained and clean. I feel that my personal belongings are always safe and secure here. I highly recommend WESTLAKE SELF STORAGE.
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September 2023 by Tara Hayman
I've had my unit since 2017 and the rate increase frequently. There is always something not working (gate, lights, etc).
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July 2023 by David Brown
Nice but oh, those rate hikes!I started at $109/mo for a 10x10.about a year later: $121/mosix months later: $150/mo (at this point they were more expensive than some other places)six months later: $188/mosix months later: $222/mo and I packed up and LEFTOther than that, no complaints. Just ask about rate increases before you sign!!!
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April 2023 by Ric Mic
Top notch facility, great knowledgeable staff providing best accommodations for storage needs , good location with easy access.
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October 2022 by Ch D
Outstanding customer service! Mr. Stanley and Mr. Maurice are professional, informative, and friendly. The property is well maintained and secure. Thank you for a wonderful positive experience.
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July 2022 by Anthony Davenport
Unless you want a rent increase every 4 - 6 months, I wouldn’t rent there! I’ve had many storage rentals before and have NEVER had so many increase’s in such a short period of time. Also, it’s not a small amount it’s $15 - $20, each time, unacceptable!!!
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June 2022 by Maureen Jones
Stanley is a humorous, professional, and people oriented person. He is very knowledgeable and recommend unit size needed than take you there to actually see the unit to confirm.He was helpful with a last minute request for additional storage units.
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January 2022 by Cassaundra Plummer
I am very unhappy with this storage facility. If I had the resources right now I would get my stuff from there immediately. I do not recommend anyone use this service. My plan started at less than $70 per month now I am paying $120 per month. I am not a bad client. I always have paid my bill even throughout the pandemic when I had a hard time paying, they offered no help. Then continued to raise my storage fees. I have reached out a few times to ask why I am being charges so much for the smallest unit they have and I have not received any response. Their customer service is non existent.
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December 2021 by JM Diaz-Resto
Do not use this storage facility. I paid one month in advance and few days later I informed the office I was moving out since I no longer needed the storage. I requested a refund and waited my money for 6 months. I called the office but they refused to credit the money back to my credit card stating that they were never called, which I did. Stay away from this place. There are better places and more reliable to rent in Waldorf.
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November 2021 by josh byrd
I found Westlake Self storage the morning after I had a catalytic converter stolen from my work truck. They set me up with a space in less than 20 minutes from the first phone call! Their service even on a Sunday when I needed them the most is unparalleled! I recommend these great people as strongly as a person can!Stanley, Sonya and Maurice are the best!Thank you so much! You helped me out big time!
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November 2021 by ikea holt
Last minute visit and we couldn’t be more happy with this location. The Polite caring welcoming staff ( Sonya)we found what we we’re looking for and it’s close to home. A clean place to store your goods!!!! Thanks for this wonderful experience
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November 2021 by D GG
Friendly staff. Best priced units in town. Convenient access and overall a good place to secure your climate control and basic exterior storage items.
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October 2021 by lgm5515
-Five stars for security of the location.-Four stars for monthly price; three price increases in as many years resulting in a 60% increase of monthly premium.-Three stars for cleanliness; trash, dirt, rocks, and construction debris litter the facility. Could use a good "street sweeper" to come in monthly to clean the location, especially at the monthly premiums that are being paid.-Overall, great location and very friendly staff that are always helpful and actually take the time to say 'Hello'.
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September 2021 by Charlene Skinner
Absolutely the best experience ever. I needed a storage unit while I completed the home buying process and Westlake Self storage came to my rescue. Everything about my move was smooth and easy. After I purchased my home and I needed a few extra days before moving out of my storage unit, Maurice , the manager was very understanding and accommodating. I even rented the moving truck which made my move even smoother. I highly recommend Westlake Self Storage for your storage needs.
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September 2021 by Shel B
This is the best storage facility I've ever had. The staff is always very professional, friendly & helpful! Prices are great!!
