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November 2023 by Babii S
I love zales. I have shopped at various zales since I was 18. I only like real gold, not gold over something ,not something else filled with gold overlay. Last February/March I bought something that was supposed to be real gold and its already changing color. I'm leaving 2 stars bc the people were really nice, but in wondering why my real gold ring is changing colors
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August 2023 by Larry Osborne
Regina store Manager. She was extremely helpful!!! Amazing customer service!!!Resolved my very difficult situation with my diamond
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April 2023 by That DC Dude
Regina was awesome!!! Buying an engagement ring is an intense time in a man's life, and can be on the verge of stressful actually. From the time I spoke to Regina on the phone until the time I walked out with the perfect engagement ring, Regina guided me every step of the way. During our first conversation, I gave her a general idea of what kind of ring I was looking for, so by the time I came into the store she narrowed it down to two choices that perfectly met the requirements that my fiance related to me. She even made the financing process simple and seamless. Thank you Regina! And by the way she said yes at the highest point of the National Harbor ferris wheel. ❤️?
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October 2022 by Jonathan Cassagnol
Returned my Diamond ring for 6 month inspection and had it re rhodiumed. Love it
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January 2022 by Ash White
Not helpful and disappointing.Normally I’m very pleased with my experience at every Zales I go to. Like last time they went above and beyond to help me get my diamond ring fixed. But went in to get a new band and have one of my diamonds reset because it is loose. But the lady couldn’t find my account and refused to help me until I bring in paperwork from when I bought both my rings. They were going to withhold my ring because they didn’t believe we had fully purchased it. Almost had to call the Sheriffs department on this store from them not returning my ring.Don’t understand how last time they could do everything so easily with just my phone number but now they can’t find my account and act like I have never done business with them. Safe to say this lifelong Zales customer will be looking elsewhere for jewelry.
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December 2021 by Ashley W.
Not helpful and disappointing. Normally I'm very pleased with my experience at every Zales I go to. Like last time they went above and beyond to help me get my diamond ring fixed. But went in to get a new band and have one of my diamonds reset because it is loose. But the lady couldn't find my account and refused to help me until I bring in paperwork from when I bought both my rings. They were going to withhold my rings because they didn't believe we had fully purchased them. Almost had to call the Sheriffs department on this store from them not returning my ring. Don't understand how last time they could do everything so easily with just my phone number but now they can't find my account and act like I have never done business with them. Safe to say this lifelong Zales customer will be looking elsewhere for jewelry.
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December 2021 by Patricia PatriciaH
They had a lot of wonderful jewelry on sale. I saved big on a necklace for my daughter. I thought they were very reasonable and a lot of prices affordable.
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November 2021 by Roy Gaither
Very professional great customer service.
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October 2021 by Dionne L
Very ProfessionalVery HelpfulPleasant Staff
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August 2021 by Robin Vauss
Zales is horrible! I can’t stress this enough. The store in Charles County, Maryland is the worse. The store is rarely open and when you call customer service to find out why, they don’t know why. I bought a Diamond ring and it took me a month to get it after it was supposed to be sent out for sizing. They gave it to me in a litle plastic baggie when u did receive it. Please find another Jelwrey store and don’t shop a Zales!
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August 2021 by Cristy S
Do not purchase from this Zales. I went in for two things, one to clean my ring and two to purchase a new item. The lady Carroll had a very arrogant and condescending attitude and could care less to extend her services. She is very unprofessional and she should not be working there anymore. Based on previous reviews, this is obviously an ongoing issue.
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August 2021 by Frieda Edwards
Zales in Waldorf, MD provided great customer service! Thank You
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July 2021 by Carmine Falcone
I recently just visited the store to buy a Movato watch. I must say the atmosphere in that store was nothing short of perfection. Thank you Nadine, you took care of me and you just bought yourself a new lifetime customer. Im going to tell all my friends to get their watches at this location. Just ask for Nadine. She is drop dead gorgeous, just like my new watch.
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July 2021 by tori middleton
I was helped by Mrs. Nadine and she was absolutely wonderful. The sweetest salesperson, helped me find exactly what I was looking for, along with the perfect size! If you come to this Zales please ask for her. She was extremely helpful and made this purchase one to remember!
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July 2021 by natalia
The new lady Nadine, she is wonderful! My dad took me there to get necklaces for my sister and I but we were unsure what to get. She looked for us and found the best choices, she definitely has taste…i’m very satisfied with the service she provided..she is very nice and also very beautiful.
