-
November 2023 by Hanna Thomas
Victoria was great and also AJ for coming in on his day off to help. I got basically everything I asked for. Only thing is, I found an air tag taped under my front seat which makes me concerned. I’m sure it was from the previous owner but still strange. Everything else was good tho! ?
-
October 2023 by Marshalla F
This was the Best car buying experience I ever had. Daniel and AJ made the whole experience for me really great. They both was super patient and understood exactly what I wanted. I would definitely come back to this location for another vehicle and I'm telling everyone I know to come here . Thanks ?
-
September 2023 by Lakeisha M
Great customer service experience. No appointment was necessary for the oil change service. I was also able to wait for everything to get done there. The staff was courteous and very helpful. The place was clean and very pleasant. I loved my experience there. I highly recommend this location.
-
September 2023 by Eric K.
Went there for one thing and told about something else and whatever they work on is making noise now. I'm not trying too take it back they might start working on something else.
-
September 2023 by Ashton Shirriel
When you come to Pohanka you need to come see Daniel!!! Very informative, patient, knowledgeable, and understanding. We told him our budget and he made it work, we left with a newer car, new color, added features for around the same price. I can’t stress enough he knew his stuff. Thanks
-
August 2023 by Kimberly Ecle
Finding the right car was daunting but German and Todd made it a very pleasing experience. They took really good care of me with my first big purchase. Thank you so much!
-
August 2023 by Cyrus Joseph David
I wanted to express my gratitude for the wonderful experience at your dealership with Daniel and the other staff. From start to finish, your team provided exceptional service and made the car-buying process a breeze. Thank you for going above and beyond to ensure my satisfaction. I will definitely recommend your dealership to others!
-
August 2023 by J P
Over the past two years I’ve purchased two new vehicles and I took my nice a few weeks ago and she purchased a vehicles as well. Recently a few days ago I wanted to trade my 2022 Tesla Model S (Plaid) fully loaded with every option (paid 138k for the car and it only has 1600 miles on it. The manage and several other I’m assuming managers looked over the Tesla and of course drove it and the insulted me with a trade in offer of 80k which is absolutely insane and disrespectful. I just got my things and walked out. Nothing time did the manger attempt to call or even follow up. I totally understand that they have to resell the car and they need to make a profit but this exact car with many more miles goes for 110k or higher. Again I understand that they have to resell the vehicle but the offer the gave me ridiculous. They managers could have at least made a fair offer. Carnac made me an offer of 96k a few weeks before. I don’t recommend anyone taking a vehicle to trade in at this location. Very disappointing!!!I will say that the sale’s associate (Victoria) was very helpful and my previous vehicles were all purchased from her. If you do decide to do business here I do recommend Victoria.
-
August 2023 by Dwayne F.
This is a simple occurrence but nevertheless significant.I don't get it. When did customer service becoming extinct and businesses don't appreciate the customers' time. I guess they figure they have a monopoly and we can't DIY. Dealerships are none for gouging customers for every penny they can and scrupulous practices in every area of this business. However, can't POHANKA VW Ritchie Station the appointment procedures and customer courtesy. The "make an appointment" carrot is such a gimmick!! I made an appointment for a 7:00 am oil change. When I arrive on time, I am told that this is a "drive in service dealership only", i.e., first come first serve. I said but I was given an option to make an appointment on line. He repeated the same thing again. In addition, the 6'3" gray-bearded serviceman handing out line tags did not give me any eye contact when I said hello or was speaking with him. He just gave a "I don't give a s***, it ain't my problem, i got a job" attitude.Of course by this time, the line was a quarter mile long!! FALSE ADVERTISEMENT and/or marketing deception is unacceptable , but yet, this place thrives. However, NOT on my dime! A little kindness and empathy goes a long way.
-
August 2023 by Kitty Tunstall
Daniel Simon at Pohanka Volkswagen is the man to see. As everyone knows, purchasing a vehicle is a long process. Dan was very professional, very engaging, and extremely knowledgeable of the vehicle he was selling. When you are ready to buy your new vehicle, go see Daniel at Pohanka Volkswagen . Thanks, Dan!! I love my Atlas!!!!!
-
July 2023 by Lauren Black
We had a great experience with Daniel! He was very professional and went above and beyond to make our car buying experience amazing. Pohanka understood our needs and was not pushy in how they conducted business. I’d highly recommend coming here for any car purchasing needs.
-
June 2023 by Rakyia Addo
My experience was a 10/10! This was my first time getting a car and Daniel helped make the process so much easier! Was literally in and out. Found the exact car I was looking for and I love it. If anyone needs a car, I would recommend Daniel. He gon get you right.
-
June 2023 by Traevon Riggins
I recommend working with Victoria at this location, she’s super friendly and has amazing customer service.. 3 weeks prior to my purchase I called in about the Atlas Cross Sport for I had little knowledge on Volkswagen. I spoke to Victoria and felt comfortable coming in that day to check out the vehicle. When I got there I received a warm welcome from Victoria at the door. She didn’t waste any time showing & letting me test drive the vehicle. I had my 1yo with me at the time and she didn’t mind occupying him while I took a look.. I came back 3 weeks later and we was very helpful and patient in the buying process. She also helped me pick the best option tailored to my interests.
-
June 2023 by Jossue S.
My car hit a bad pothole on I-495 and damaged 2 tires and 2 rims. Pohanka's service department rapidly and swiftly helped me through the process of the repairs and went above and beyond. The service team constantly updated me every other day on the status and welcomed me each time I appeared at the shop without prior notice. In addition, there was a leak in my car due to an item I had left inside and Laura - Service Manager - took care of the cost and made sure all was done properly. I would take my car each time here without hesitation and the team is very kind and helpful. My respect and I for sure will be purchasing another vehicle with Pohanka.
-
May 2023 by Jaszmine Howard
This was my first time ever buying a car and Stephen and AJ were absolutely FANTASTIC. When walking in, I really felt respected and heard in all areas as I discussed what I was looking for in a car, how long I planned on keeping it and the budget I wanted to stay in. I had never been to a Volkswagen dealership before but I truly felt taken care of throughout the process from start to finish and Aj and Steve ensured that I was informed in a way I understood which made me feel confident in my purchase. My process of car shopping was about a week long (me checking out other brands I didn’t like along with service from those places that I liked even less) and included them searching for a Tiguan with the exact specifications and color in which they even looked at other states for secure for me (so it may have been even less than a week if I’m being honest.) When we found that the color I was in search of wasn’t available from here to Ohio, they found the model and specs in my next of choice color and had it delivered the SAME DAY. At each step they informed me on what was happening and answered EVERY question I had for them and they made me feel that no question was a bad question. We also shared lots of laughs and I didn’t feel as though I had to be “on guard” or not myself as we went along which was so refreshing, especially as a woman looking for a car. I got the car of my dreams at the price I was looking for and I could not be more grateful that Stephen and AJ were the ones to get me there. If the service anywhere else isn’t like theirs, I DON’T WANT IT.I am so happy that I now have a beautiful 2023 Tiguan SE that fits all of me comfortably, can handle my long commute, and will carry me as I enter a new chapter in my life and have no doubts that you will have a similar experience if (or when) you decide to check out Pohanka Volkswagen.
