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December 2023 by Jennifer C.
I have never visited this repair shop as an adult. However. I distinctly remember my dad taking his beige VW Rabbit to Mark III back in the day. I remember a schnauzer named Mitzi. I remember a repair handbook for VW owners and a staff so willing to help. This was probably 1986 so take with a grain of salt.
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March 2023 by Matt Phelan
I ordered a set of replacement keys for my Golf through Mark's web page/email. He was responsive, to the point and two new keys turned around and sent to me quickly and affordably. Just had to send a photo of the current key I had and the VIN number + PayPal email.Got the immobilizer and remotes matched up myself (does require some fairly expensive tools, but I work on VWs myself, so they eventually pay for themselves) and everything works as it should!Will be back again should I need any other VW "sidewinder" keys made for the various old VWs I keep around and have in the family.Thanks Mark!
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November 2022 by Greg Moser
Quality work done quickly at very fair prices! Will be back for my future VW needs!Services: General repairs & maintenance
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November 2021 by Jenna Poindexter
Excellent service. Great prices
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June 2021 by Andrew Jones
This guy knows VW's. Super nice guy, very informative. Probably one of the best in the quad state!
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September 2020 by Josh Kuykendall
Awesome place for VW parts and advice
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March 2020 by Mike Hunt
So happy theres old heads still willing to wrench on these fine classic/antique cars. Its hard to find good mechanics!
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February 2020 by Ken Sowers
It's Mark's welcoming smile and friendly embrace that kept me going back for years (and they're really smart about VW's too).
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September 2019 by Robert Mann
I have been taking my 2004 Jetta TDI there for years. They do great work at a good price. I go up there all the way from Gaithersburg! Every once in awhile I get tired of the drive, and try a different shop, always kick myself, after that.
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April 2019 by H. Voss
These guys really know VWs! They've kept our vehicles running smoothly for last 20 years.
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September 2017 by Marsh Wise
I have to say that this place is awesome. Mark helped me when I first got my VW New Beetle. He went way above and beyond and answers my questions instead of blowing me off like most shops. Makes keys onsite and Euro plates also. A totally awesome experience.
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May 2017 by John Price
I have been going to this Shop since 1994. I bought my first car from Mark 1 and have had my last 3 VW's serviced there and they have been nothing but helpful and have never lead me in the wrong direction. This past visit was no exception, Got in got my oil change in fact have a TSI motor they are one of the handful around that actually carry my filter that I need (A lot of other places have to order it if I am not going to the dealer) I wanted my serpentine belt replaced but was told that I probably have another 10K miles on it (Thanks for saving me some $). And on top of that even put on the Rotor's and Break pads that I brought in with out trying to push me to buying new ones from them. In the end I love my service there and will always be a customer!
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May 2017 by Mark Hatgi
Andrew, after your oil is changed, the residual oil in the engine will darken the new oil, making it LOOK dirty, it is not. The problem with the speedometer is not the cable installation but in fact the speedometer failed. Your speedo was locked up and broke the cable, we lubed it, installed the new cable and unfortunately the speedo failed. You cannot install a cable improperly, all it does is spin the speedometer head, the rest is up to the speedometer . As for your greeting, I ignore customers when I pass though the office, I am working on other problems, someone else came to the counter to help you. Mark 1 Service
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April 2017 by Andrew Musick
Horrible Experience. First they don't even speak when you walk in. I said okay, maybe they are no social people and i can deal with that. What I can't deal with is paying to have my speedometer cable replaced and oil changed incorrectly. I paid for a brand new speedometer cable and labor that they apparently installed. The next day everything was going fine until I was traveling on I70 and the speedometer started going crazy. Then within ten minutes of driving, my car racked up 10,000 miles on the odometer. YES 10,000 miles in only 10 minutes. These people don't know what they are doing. I then decided to check my oil to see if they changed it and of course they didn't. Oil was black. Do yourself a favor and AVOID THIS PLACE! Your car will last a hell of a lot longer if you take it somewhere else or do things yourself.
